Experience

Procede Software

• United States
• Software Development
• 1 - 100 Employee

• Application System Consultant

  • Jan 2022 - Present



Avidon Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• DevOps Engineer

  • Mar 2020 - Present

  • Provide technical support to client companies on implementations and operational issues • Act as a technical support liaison between customer service staff and our development team • Respond to client security and privacy assessments • Manage the design, implementation and maintenance of infrastructure on Azure • Configure the infrastructure to generate relevant metrics for uptime monitoring • Monitor and profile our services and processes • Define, implement and document operational processes and procedures • Create and maintain DevOps pipelines • Automate deployment and lifecycle management using Azure ARM Templates • Automate and secure application configurations • Asist in customer support ticket resolution • Deploy mobile application fir iOS/Android to Application Center • Manage security aspects of the infrastructure, including compliance with ISO27001 standards • Responsible for configuring Twilio IVR flows for outgoing calls and messages Show less



All

• Achievments

  • Jul 1992 - Present

  • Brought Azure Security score from 47% to 92% • Managed systems with over 10 datacenters, 100 servers and over 19 billions transactions per year • Ensure a 99% uptime by accurately monitoring all web application servers. • Oversaw that each version and release was thoroughly tested for performance and reliability prior to deployment • Engaged in all technical documentation including network diagrams, specification, requirements, user guides, and knowledge-base. • Oversaw activities related to monitoring & troubleshooting application and server issues in an 100+ server environment. • Lead all system migrations from Windows 2003 to 2012. • Team lead for all ESRI product systems (ArcGIS). • Improved the productivity of the software development process by 90% through the execution of an automated tool. • Lead a team of 8 personnel as Project Manager, gathering requirements, designing and building defect tracking systems and using an agile process to bring the project to a completion. • Outperformed and acknowledged for outstanding troubleshooting skills and swift problem solving, offering cost-effective solutions that met budget requirements for 700+ users. • Improved ticket response to a 24 hour turnaround time by spearheading a ticket tracking system that reduced user wait time by 40%. • Oversaw datacenter rebuild and migration Windows 2012 to 2016. • Completed 2019 PCI DSS audit to 100% compliance. Show less



BD

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior Integration Engineer - BD

  • Sep 2019 - Mar 2020



Verifone

• United States
• Financial Services
• 700 & Above Employee

• Sr. Systems Engineer

  • Jan 2018 - Mar 2020

  • Managed systems with over 10 datacenters, 100 servers and over 19 billions transactions per year • Ensure a 99% uptime by accurately monitoring all web application servers. • Oversaw that each version and release was thoroughly tested for performance and reliability prior to deployment • Installed and configured a custom application, which is a Microsoft server product utilizing IIS, .Net and MS SQL Server • Performed upgrades of the custom application • Gathered / implemented asset configuration in ServicNow • Supported and troubleshot existing installations of application • Provided direct support of infrastructure including system utilization, response time, and operation issues • Participated in planning and design of infrastructure • Collaborated with Support team and customers on deployment architecture decisions • Collaborated with team members on annual PCI DSS audit and maintain recurring PCI DSS responsibilities • Performed key custodian responsibilities • Maintained and updated documentation • Initiated improvement activity to reduce risk, ensure compliance, and improve quality within the VSP IT processes • Participated in on-call rotation and provide 24/7 production support • Developed detailed understanding of encryption schemes and security solutions • Built relationships/connections with team members and negotiate substantive solutions whenever appropriate. Show less



NRCS (division of USDA)

• Applications Specialist

  • Mar 2010 - Mar 2020

  • Team lead for all ESRI product systems (ArcGIS), maintaining systems by providing 24/7 on-call support for all systems. • Lead the 6-month migration project of the ArcGIS system from version 8.1 to 10.4 in collaboration with the GIS Developer, ensuring all 12 VM servers are built, installed and configured by updating an existing installation, configuration, documentation and network diagrams. • Created, installed, released, and documented all functions related to the ArcGIS Portal application, a web-based application aimed at assisting users and management in ArcGIS maps and tools application. • Provided user training on the ArcGIS Portal usage and effective application. • Successfully accomplished the migration of 12 applications from Windows 3 to Windows 8, including building servers, installing applications and configuring for Windows 10. • Maximized system performance and reduce un-scheduled maintenance by tracking and controlling changes in software versions, performing revision control and establishing baselines. • Provided support and maintenance for AWS project. • Lead all system migrations from Windows 2003 to 2012. • Analyzed, monitored and established procedures for applications and the operation of platforms, collaborating with project teams and task leads to install web applications to production environments. • Worked collaboratively with the development team throughout the development and deployment process, recommending improvements accordingly to support the company. • Managed IIS on application servers and manage all aspects of Windows/Linux based systems. • Reviewed the software requirements and design processes, ensuring they are applicable to the company’s current objectives. • Automated the application deployment efficiency by managing and creating Nant build scripts. • Formulated and maintained technical documentation. Show less



NAVTEQ

• Software Configuration Manager

  • Jun 1992 - Dec 2009

  • Headed the development of internal tools aimed at tracking software enhancements, defects, and requirements, completing projects from the initial phase to implementation. • Devised and established instructor-led training courses and online courses, enabling users to proficiently learn all tools developed and internal systems. • Reduced training time by ensuring the user community is well informed of current developments, policies and changes by managing the team Wiki page. • Updated process policies to meet the needs of dynamic and changing environments, maintaining the quality of company software products. • Designed a Change Tracking System through prototyping, proof of concept, design, and testing, enabling the software development teams to coordinate work efforts. • Created custom reports and email delivery systems to notify developers of updates and changes to the databases, enabling the development team to focus on problem analysis and resolution. • Responsible for creating and troubleshooting builds, release management, deployment of various software applications • Supported the development and release lifecycle of company software products by managing their automation. • Designed reports for the management teams, for quick and accurate data analysis, process improvements and operational efficiency. • Ensured the department was compliant with ISO standards by supervising the quality and auditing the system. • Improved the user interface, performance, and quality and increased software development productivity by adjusting automated tools for the Research and Development division. • Identified solutions for user requests and inquiries daily for 700+ users. • Managed 14 schema repositories, databases and backend configurations in Oracle, emphasizing on software development process efficiency. • Ensured 24/7 functioning and integrity of Windows 2003 servers, housing product licensing applications, user authentication and web services. Show less