Experience

Exodus Healthcare Network

• United States
• Medical Practices
• 1 - 100 Employee

• Baby Your Baby Representative

  • Mar 2014 - Present

  Meet with women who are expecting and go through the Baby Your Baby process with them, after they complete an application, I review it and approve or deny their application. If applicant is approved I schedule an appointment with our Provider for prenatal care. If applicant is denied for BYB, I go over our personal pay contract we offer in house. Recieve online BYB applications as well, review, aprove or deny, and call patient with information. ● Baby Your Baby Certified ● Demonstrate Empathy and positive outlook with applicants

• Credentialing Specialist

  • Mar 2013 - Present

  Process applications for appointment and re-appointment of privileges for medical providers and the clinic, with healthcare facilities and health plans. Establish and maintain good working relationships with providers, staff, and contacts outside our organization. Continuously follow up with our outside reps and providers throughout the credentialing/contracting process. Other responsibilities include…Adding and removing providers from our Malpractice insurance policy, documenting and filing all information, etc. As a Billing Specialist my job is to Identify billing errors that prevent claims from being processed in the Electronic Billing System. Use strong analytical skills to analyze claims and take corrective action. Have gained the knowledge of medical billing processes including, claim error correction, payment posting, aging follow up, and ability to read and understand EOBs. Resolve patient billing complaints, collections, and payment arrangements. At times other duties include, scheduling appointments, checking in patients, and medical records. ● Detail oriented with the ability to prioritize and work independently. ● Ability to multi-task and work effectively while under pressure to meet deadlines. ● Maintain confidentiality of Physician, company & patient information. (HIPPA)



Stevens-Henager College

• United States
• Higher Education
• 200 - 300 Employee

• Admissions Assistant

  • Jan 2012 - Mar 2013

  Made outgoing calls to people interested in attending our college. I provided excellent customer service and built rapport and excitement with potential students. I was required to meet productivity and sales metrics. Utilized a dialer system to accurately track calls. ● Developed strong ability to approach and talk with people, communicate assertively ● Utilize my interpersonal skills to work in a team based environment



ZAGG, Inc.

• United States
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• CSR

  • Aug 2010 - Mar 2011

  Received inbound calls from customers who needed to place a warranty request on products purchased from our company. As part of this position I also had to up-sell, and sell new products in order to meet my personal goals as an agent, and the companies as well. Addition duties assigned to me were, returning voicemails, sorting mail, and completing data entry for Best Buy orders. ● Learned effective selling, marketing skills● Ability to handle and defuse high stressed situations



State Farm

• United States
• Insurance
• 700 & Above Employee

• Front Office Secretary

  • May 2009 - May 2010

  Responsible of making sure our customers did not become delinquent on their policies, and if so helping them get up to date, set payment arrangements with customers if needed. Made outgoing calls to set appointments for our customers yearly review, also confirmed all appointments for the office. Counted the cash drawer daily and made the deposit. Received all incoming calls and faxes, did all the filing of paperwork. Most important I made sure the customer left our office completely satisfied and aware of their policy. ● Demonstrated excellent reliability and follow through ● Great rapport with our clients