Experience

Citizens Business Bank

• United States
• Banking
• 700 & Above Employee

• VP, Wire Manager

  • Jul 2022 - Present

  -Monitor Wire Team performance and givefeedback as needed-Annual Performance Reviews and coaching/development of associates-Thorough working knowledge of GFX/Payplus Connect;Total Messaging (SWIFT) Q2 and Verafin Fraud Analyticssystems.•Implement controls to alleviate errors and out ofbalance conditions.-Takes ownership and ensures timely response and resolution of client and Bank personnel issues as it relates to wire transfers.-Ensures all Wire staff is cross-trained in wire functions and perform those functions to department standards.-Continually evaluate effectiveness of operational controls; develop appropriate mitigation plans where points of failure are identified-Analyze operational data to improve processes, efficiency and accuracy Show less

• AVP, Wire Manager

  • Sep 2021 - Jul 2022

  •Monitor Wire Team performance and givefeedback as needed•Annual Performance Reviews and coaching/development of associates•Thorough working knowledge of GFX/Payplus Connect;Total Messaging (SWIFT) Q2 and Verafin Fraud Analyticssystems.•Implement controls to alleviate errors and out ofbalance conditions.

• Electronic Services Supervisor

  • Nov 2019 - Sep 2021

  • Monitored Wire/ACH team's performance and gave feedback when necessary.• Assisted with training and development of team members.• Updated job knowledge by attending various workshops, training sessions and educational opportunities, including Skillspath Leadership training and Wespay ACH Courses.• Implemented ACH daily TMS callback to alleviate errors and out of balance conditions• Deeply involved in new systems deployment, including testing, training of staff and written procedures Show less

• Wire Processing Lead

  • Aug 2018 - Nov 2019

  -Lead Position-Manage daily incoming and outgoing wires from exception queues through to completion-Suspect fraud wire verification -Clearing of potential OFAC matches and escalation to proper department-Assist in the creation, review and certification of department procedures-Update and maintain accurate reporting of department information



Community Bank

• United States
• Financial Services
• 400 - 500 Employee

• Central Operations Officer

  • Jun 2017 - Aug 2018

  Leadship role. Act as back up to all functions in Central Operations including: •Non-post •Positive Pay•Returned Items•Viewpointe and Fedline Adjustments•Wire entry and approval•Levy processing•ODP import•TIB Credit Card servicing•Invoice processing•Courier servicing and bidsRespond to branch queries and requests. Work closely with Central Operations Administration Group Manager to cross-train, and guide associates within the department. Review and approve associates suspect fraud check reports, GL entries, EIM settlement and Account Reactivation requests. Daily Risk Fraud Analytics review (Suspect ACH). Review and approve transactions: Wire approval up to $1,000,000.00 and over the counter approval up to $100,000.00 Show less

• Cenral Service Specialist III

  • Mar 2014 - Jun 2017

  Branch operations support. Review the Daily Suspect Carreker report for possible fraudulent items. Follow fraud incidents from beginning to end including alerting branch and contacting customer. Check adjustments – review incoming and outgoing adjustments. Handle complex adjustments such as late return claims, response to late return claims and manual Federal Reserve returns. Log all adjustments in Microsoft Access to ensure all incoming and outgoing adjustments are documented. Prepare Bank Operating Loss report and forward to Senior Management. Primary back up to Non-Post, Centrix Positive Pay, Wire Room, Levy processing, Invoice processing, ODP Import, Courier servicing and bid requests. Show less

• Customer Service Assistant

  • Mar 2008 - Mar 2014



BANK OF AMERICA

• Personal Banker

  • Sep 2004 - Feb 2007

  Deepen and retain banking relationships through sales and service. •Meet and exceed personal and banking center sales goals. •Cross-sell bank products and services, including Home Equity Lines of Credit, and First Mortgages. Follow loan application from initiation to signing. •Problem solving and investigation. Deepen and retain banking relationships through sales and service. •Meet and exceed personal and banking center sales goals. •Cross-sell bank products and services, including Home Equity Lines of Credit, and First Mortgages. Follow loan application from initiation to signing. •Problem solving and investigation.