Experience

RealTime-CTMS Software Solutions

• United States
• Software Development
• 1 - 100 Employee

• Product Specialist

  • Feb 2017 - Present

  Specialized and served as the internal expert of the GlobalPAY, SitePAY and TEXT products. Collaborated cross-functionally on which features to add to the roadmap. Created wireframes for new development ideas. Wrote user stories and defined requirements for the engineering teams. Drafted release notes for product updates. Provided clear and complete handover to the team of the project delivered. Worked with internal teams and system users to generate improvement ideas. Conducted user interviews. Created an instructional user manual for the GlobalPAY system. Show less



Cool Planet Air

• United States
• Renewable Energy Semiconductor Manufacturing

• Office Manager

  • Jan 2016 - Nov 2017

  Managed financial business accounts. Processed employee payroll. Created processes for the internal team. Conducted office procedural training on new members. Managed financial business accounts. Processed employee payroll. Created processes for the internal team. Conducted office procedural training on new members.



Stein Mart

• Retail
• 700 & Above Employee

• Customer Service Lead

  • Nov 2011 - Jul 2012

  Trained associates on procedures and software used to perform daily transactions. Conducted review for process improvements. Cash register key holder to ensure steady cashflow. Trained associates on procedures and software used to perform daily transactions. Conducted review for process improvements. Cash register key holder to ensure steady cashflow.