Marlene Jorge , LLB.
IT Specialist at Telogis- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
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Bio
Credentials
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Telogis
Experience
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Telogis, A Verizon Company
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United States
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Software Development
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1 - 100 Employee
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IT Specialist
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Mar 2015 - Present
-Keep customer informed of progress during issue lifecycle and make follow -up calls or communications in a timely manner. -Assist team members and provide support and solutions to customer queries to meet company objectives. -Maintain updated knowledge of company products and services to better provide customer support and service resolution. -Access documented procedure tools and manuals to provide support on company supplied hardware and equipment. -Gathers customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary. -Provides premier first level technical support to end- users on proprietary software and applications including installation, basic usage and appropriate service level to warranty. -Performs troubleshooting techniques over the phone or email to identify and resolve issues. -Establishes patterns to reoccurring issues and provides input t development teams individually or via cases escalations. Managed several clients queues -Serves as primary liaison for Latin-American customers. Show less
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National Billing Partners
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4515 Seaton Blvd, Austin,Tx
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Team Lead
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Dec 2014 - Mar 2015
Complete and designate teams insurance carriers adjustments and/or write offs. Communicated with patients, payers, government agencies and/or attorneys to resolve outstanding insurance claims issues. Review work for accuracy to maximize receivables. Ensure timely and accurate completion of tasks. Provide direction and guidance in work assignments. Act as a resource to subordinate personnel to resolve problems with accounts or software support. Develop necessary corrective action to resolve deficiencies. Implement and ensure compliance with revenue management policies, procedures and best practices. Show less
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ClaimCare
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Austin, texas area
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A/R Team Leader.
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Jun 2012 - Nov 2014
Established and held weekly client's meetings to review progress of the ongoing processes held by the company. Attended internal team meetings. Discovered major coding deficiencies and software problems within the systems and processes used, once these issues were corrected by the company IT Department and Practice Management Department, my discovery led to improvement reflected in the clients revenue cycles. Increased client's collection from 1% to 20 % in the average time. I trained some of the new staff on the current software used within the company. I continued to assist in a supplemental role as needed for various special project for another employee's client's. Organized and structured work assignments of billing staff to ensure all billing is handled appropriately. Generated and analyzed reports to identify problems and trends in revenue management and productivity. Completed designated teams insurance carriers adjustments and/or write offs. Communicated with patients, payers, government agencies and/or attorneys to resolve outstanding insurance claims issues. Responded to internal/external customer inquiries . Researched customer's accounts thoroughly and responds accordingly. Supervised the activities and workflow of subordinate staff. Reviewed work for accuracy to maximize receivables. Ensured timely and accurate completion of tasks. Provided direction and guidance in work assignments. Acted as a resource to subordinate personnel to resolve problems with accounts or software support. Developed necessary corrective action to resolve deficiencies. Implemented and ensured compliance with revenue management policies, procedures and best practices.Developed claim procedure to maximize productivity and increase revenue Supervised and mentored 9 agents .Proactive planning led to notable increase in morale in all departments.Created customer satisfaction survey, drastically reducing potential problems.Performed other related duties as directed by management. Show less
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Gio Studio
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Greater New York City Area
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Business Office Manager
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Mar 2010 - Nov 2011
Responsible for maintaining and exceeding standards of excellence in Customer Service, client retention and staff proficiency. In charge of managing a busy clientele and diary agenda maximizing revenue potential at every opportunity. In charge of analyzing business needs in order to define customer care processes that would efficiently complement marketing objectives and efforts. First line of contact with vendors and suppliers up and down the supply chain. Managing the return process between customers and vendors and the flow of those processes through the organization. In charge of setting up various sets of policies and procedures that improved the company; responsible for creating relationships with vendors, and Supply Chain. Responsible for setting up online tools that would best suit out needs; Collaborating with Marketing all around. Managing, motivating and training the new staff. Responsible for driving turnover and profits. Managing and forecasting retail stock levels. Organizing promotion and marketing campaigns. Ensuring high standards of hygiene, cleanliness. In charge of Analyzing weekly and monthly sales figures and expenses. *Implemented various types of social media and email customer care tool. *Implemented of Iris software for accounting purpose and as customer tracking tool. * All client's request were assigned upon arrival and no customer care request was left unsolved . * 100% customer satisfaction levels registered. Show less
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Hospital for Special Surgery, The New York Presbyterian Hospital
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Greater New York City Area
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Medical billing and account specialist.
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Jan 2009 - May 2011
Responsibilities include: Billing for medical and all commercial carriers, following up on unpaid accounts or denying claims for their status, heavy data entry tasking, answering phones, filing, faxing and copying documents. Develop spreads for tracking claim checks for physicians, surgical procedures, and monthly revenues. Kept update ICD and CPT codes to verify if a code has been changed and enter deposited and updated patients' demographics using the Medisoft system. Verify Medicaid statuses using ePACES online system.Inpatient and Outpatient billing . WC/NF billing and collections. Self pay patient’s account follow up. Manual and electronic billing. Follow and payment posting. Show less
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Park Avenue Trauma Center
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Greater New York City Area
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Patient Account Specialist
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Oct 2007 - Nov 2009
Filing and maintaining health information records. Heavy data entry. Manual billing/Collections. Filing and maintaining health information records. Heavy data entry. Manual billing/Collections.
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Cardiology Services, P.C
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Greater New York City Area
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Practice Manager
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Mar 2003 - Aug 2006
Established and held monthly Office Manager meetings to review progress of the ongoing studies. Attended internal hospital QI team meetings. Met with the Medical Director on a weekly basis. Established new policies to ensure compliance from Primary Care Office Managers. Discovered major deficiencies and software problems within the PHO system and hospital systems, once these issues were corrected by the hospital IT Department and Practice Management Department, my discovery led to the PHO being able to improve meeting insurance QI measures and substantially increasing monetary insurance incentives. The PHO went from 2 to 8 stars. Therefore leading to better patient care as well. I trained the M.D. that was ultimately hired for the position. I continued to assist in a supplemental role as needed for various QI studies. Show less
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DLC Comprehensive Medical, P.C.
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Greater New York City Area
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Medical Billing Specialist
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Oct 2001 - Aug 2003
Manual and electronic claim submission for all major insurances. Heavy data entry , Insurance and patient’s account follow up. Patient’s account creation and payment posting. Manual and electronic claim submission for all major insurances. Heavy data entry , Insurance and patient’s account follow up. Patient’s account creation and payment posting.
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Education
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2002 - 2003
Queens College
Medical Billing and Coding Certification, Health/Health Care Administration/Management -
1994 - 1997
Universidad Tecnologica de Santiago, Dominican Republic
Bachelor at Law, LLB., 3.9 -
1992 - 1993
Centro Educativo Adventista
Hight School Diploma, Mathematics and Sciences
Community
