Marlene Conceicao
The Food Co. - Store Assistant at The Food Co.- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Vivien Vanessa Thiess
I've got to know Marlene as one of the most committed admins I was working with during my career in Thomas Cook. She was working very efficently in her daily tasks and did extensive follow ups to ensure customers satisfaction out of the back office. Marlene is always working very organized and keen on handling crisis situations clearly structured. While she was always striving for the most efficient way of working she kept very customer focused, helping out at any time but also sharing her knowledge with colleagues to provide the best service. It was a pleasure for me working alongside Marlene in my last season for Thomas Cook.
Dean Thomas
Marlene is an extremely competent and loyal employee. Over many years she demonstrated a variety of administrative skills including also financial responsibilities. She was a popular member of the team and helped many many colleagues to improve in their own roles as well as herself. She would be a good catch for any future employer.
Vivien Vanessa Thiess
I've got to know Marlene as one of the most committed admins I was working with during my career in Thomas Cook. She was working very efficently in her daily tasks and did extensive follow ups to ensure customers satisfaction out of the back office. Marlene is always working very organized and keen on handling crisis situations clearly structured. While she was always striving for the most efficient way of working she kept very customer focused, helping out at any time but also sharing her knowledge with colleagues to provide the best service. It was a pleasure for me working alongside Marlene in my last season for Thomas Cook.
Dean Thomas
Marlene is an extremely competent and loyal employee. Over many years she demonstrated a variety of administrative skills including also financial responsibilities. She was a popular member of the team and helped many many colleagues to improve in their own roles as well as herself. She would be a good catch for any future employer.
Vivien Vanessa Thiess
I've got to know Marlene as one of the most committed admins I was working with during my career in Thomas Cook. She was working very efficently in her daily tasks and did extensive follow ups to ensure customers satisfaction out of the back office. Marlene is always working very organized and keen on handling crisis situations clearly structured. While she was always striving for the most efficient way of working she kept very customer focused, helping out at any time but also sharing her knowledge with colleagues to provide the best service. It was a pleasure for me working alongside Marlene in my last season for Thomas Cook.
Dean Thomas
Marlene is an extremely competent and loyal employee. Over many years she demonstrated a variety of administrative skills including also financial responsibilities. She was a popular member of the team and helped many many colleagues to improve in their own roles as well as herself. She would be a good catch for any future employer.
Vivien Vanessa Thiess
I've got to know Marlene as one of the most committed admins I was working with during my career in Thomas Cook. She was working very efficently in her daily tasks and did extensive follow ups to ensure customers satisfaction out of the back office. Marlene is always working very organized and keen on handling crisis situations clearly structured. While she was always striving for the most efficient way of working she kept very customer focused, helping out at any time but also sharing her knowledge with colleagues to provide the best service. It was a pleasure for me working alongside Marlene in my last season for Thomas Cook.
Dean Thomas
Marlene is an extremely competent and loyal employee. Over many years she demonstrated a variety of administrative skills including also financial responsibilities. She was a popular member of the team and helped many many colleagues to improve in their own roles as well as herself. She would be a good catch for any future employer.
Experience
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The Food Co.
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Spain
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Retail
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1 - 100 Employee
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The Food Co. - Store Assistant
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Jan 2020 - Present
Store Assistant Store Assistant
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Thomas Cook
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Administrator -Thomas Cook
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Jun 1997 - Oct 2019
To ensure exceptional service is delivered to customers in destination. Destination Administrators provide efficient and thorough administration support to the destination operation, ensuring all team members are able yo provide a great holiday experience to the customers. *Ensures that commitments made by Thomas Cook Group to customers were met. Making prompt, clear decisions to resolve issues and takes responsibility to take the actions required to address these *Responds to customers queries via various communications methods including email and telephone to ensure their needs are met. *Provides in-resort customer care and complies with governance and escalation processes to ensure timely resolution. *Maintains respectful relationship with third parties in-resort, including local agency and hotelier. *Actively manages paperwork and completes all required tasks in a timely and compliant matter. *Provides a holistic customer experience as an active member of the indestinaton Thomas Cook team. Show less
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Education
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Point Loma High School
12 grade
Community
