Experience

Grade A Productions

• Entertainment
• 1 - 100 Employee

• Assistant To The President

  • Jun 2021 - Present

  Responsible for leading and motivating team to meet sales quotas. Curated community outreach events and any press releases for company. Worked collaboratively with production and grow staff for improvements made within business. Assisted in purchasing and inventory. Handled cash management by verifying deposits and purchases made on behalf of store. Processed transactions through POS system. Assisted in creating promotional strategies. Actively seeked out new talent and assisted with onboarding and training. Ran companies social media platforms. Handled vendor inquiries.



Pub W

• United States
• Restaurants
• 1 - 100 Employee

• Lead Bartender

  • May 2019 - Jun 2021

  Responsible for all liquor sales in restaurant through bartending and training all new employees for the restaurant. Extensive cash handling experience and customer service experience. Cross trained as hostess, expo, and lead server. In charge of maintaining records and receipt transactions for the entire restaurant shift. In charge of leading and coordinating all catering events with and for the company. Food handlers permit and liquor license approved. Responsible for all liquor sales in restaurant through bartending and training all new employees for the restaurant. Extensive cash handling experience and customer service experience. Cross trained as hostess, expo, and lead server. In charge of maintaining records and receipt transactions for the entire restaurant shift. In charge of leading and coordinating all catering events with and for the company. Food handlers permit and liquor license approved.



Avis Budget Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• HR Support Specialist

  • May 2018 - Mar 2019

  HR Specialist for the United Kingdom area. Providing excellent customer care regarding employee relations issues via online support. Draft offer and contract letters regarding to onboarding. Screening applicants. Background check approvals. Credit approvals. Wage & garnishment management. Processing of benefits required by United Kingdom law. HR Specialist for the United Kingdom area. Providing excellent customer care regarding employee relations issues via online support. Draft offer and contract letters regarding to onboarding. Screening applicants. Background check approvals. Credit approvals. Wage & garnishment management. Processing of benefits required by United Kingdom law.



Premier Community Svc

• United States
• Hospitality

• Human Resources Training Coordinator

  • Aug 2016 - Jan 2018

  Responsible for hiring and orienting new employees. Responsible for implementing and creating new HR policies. Responsible for e-verifying employees along with tax credit identifying employee. Responsible for enrolling and managing employee benefits. Responsible for allocating employee vacation benefits. Responsible for terminating and disciplinary actions towards employees. Assistant to the president of the company with various special projects. Responsible for overseeing and managing FMLA, STD, workers comp, and unemployment claims. Responsible for updating employee files as needed. Cross trained as training coordinator: duties - enrolling employees in correct residents modules according to DDSD policies of Oklahoma. Overseeing and managing CPR/FA & MAT classes. Trained employees to work with clients based on clients IP per case manager. Efficiently record class rosters to ensure accuracy for auditing purposes.Cross trained as payroll assistant: duties - responsible for collecting time sheets from each employee and cross referencing them against the state budget for the employee. Imputed in time and attendance into paycom to payment. Updated employee direct depositing as needed. Enrolled employees in debit pay cards and kept record. Billed Medicaid and private pay clients based of type of hours worked and hours allocated by IP by case manager.



Airgas

• Argentina
• Retail
• 1 - 100 Employee

• A/R Specialist

  • May 2015 - Aug 2016

  Extensive data entry and customer service when resolving accounting issues. Heavy use of creating invoices, credit and debits, account reconciliation, cylinder issue reconciling, all within a SAP platform and PROS application. Pricing adjustments and corrections based off of purchase orders, customer contracts, and market conditions and forecasting. Set up negotiations between the customer and branch personnel regarding the refunding of accounts. Bad debt write offs and collection write offs. Cross trained in credit collection of negative accounts. EOM and EOY reporting. Customer credit analyzing to open a line a credit with the company. Researching and resolving customer complaints. Trained branch personnel to correct customer accounts. Inputted in sales orders and return orders received by the customer via email or telephone and educated customer on AirGas products, procedures, and surcharges. Audited accounts for validating of products purchase and cylinders on accounts and determined the appropriate plan of action for correct any found issues.

• Bankruptcy Specialist

  • Mar 2015 - Apr 2015

  Bankruptcy specialist working within the SAP and accurint applications who researched the validity of the bankruptcy filing of accounts upon receiving receipt of bankruptcy filing. Bad debt write offs upon completion of bankruptcy. Removing and collection AirGas property upon negotiations.



Direct Energy

• Greece
• Operations Consulting
• 1 - 100 Employee

• USN Complaint Analyst

  • Feb 2015 - Mar 2015

  Complaint analyst who researched the validating of the customer disputes. Worked with the local utility agency to properly take care of the customers accounts. Research refund requests and approved or denied such requests. Provided customer service when receiving the initial complaint throughout the investigation process until resolution. Adjusted contracts on customer accounts to better suit needs. Worked with licensed attorneys, attorney general, state officials regarding the handling of customer accounts.



Cognosante

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Complex Issues Resolution

  • Jul 2014 - Feb 2015

  Assisted in a variety of administrative matters.Maintain a wide variety of financial or other records (stored both manually and electronically) for government and military personnel and businesses. Verified statistical reports for accuracy and completeness. Compile information. Handled and adjusted complaints positions.Choose among widely varying methods and procedures to process complex transactions. Selected and devised steps necessary to complete assignments. Utilized customer fulfillment process and tools (computer, monitor, keyboard, software, etc) to ensure timely and accurate translation of customer transactions, including pricing products. Received coaching/feedback and implements and took action to make changes as appropriate. Adhered to service compliance requirements. Oversaw productivity of lower level employees.



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Manager

  • Feb 2012 - Oct 2014

  Maintained a high level of customer service by providing customers the upmost service to provide an excellent dining experience as a dining server. Quickly was cross trained as a hostess, expediter, and to-go staff to provide relief duties to fellow co-workers. Promoted to head wait staff to assist management with restaurant book keeping and productivity management. Cross trained as bartender and promoted to lead well training bartender for the Tulsa, Oklahoma outback locations. Maintained a high level of customer service by providing customers the upmost service to provide an excellent dining experience as a dining server. Quickly was cross trained as a hostess, expediter, and to-go staff to provide relief duties to fellow co-workers. Promoted to head wait staff to assist management with restaurant book keeping and productivity management. Cross trained as bartender and promoted to lead well training bartender for the Tulsa, Oklahoma outback locations.



Carlsbad Management, LLC

• Real Estate
• 1 - 100 Employee

• Property Manager

  • Jan 2014 - Jun 2014

  In charge of leasing apartments and documentation required during the leasing and background check process. In charge of all daily and weekly reporting of availability, accounting, and occupancy. In charge of cross marketing with various companies. In charge of all legal filling and court documentation on behalf of Carlsbad. Attended with city sheriff "lock out" procedures and evictions. In charge of documenting, depositing, and adjusting all in-house revenue and budgeting. In charge of training all new employees. In charge of managing the property with any and all tenant relations, vendors, contractors, federal and city officials, and previous tenants. Attended legal training about fair housing policies and other policies related to real estate.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Human Resources Manager

  • 2012 - 2013

  Dealt with all employee relations. Handled and processed all insurance claims, unemployment claims, termination paperwork, hiring paperwork, productivity and time management reports. Also was the payroll processor as well. Dealt with all employee relations. Handled and processed all insurance claims, unemployment claims, termination paperwork, hiring paperwork, productivity and time management reports. Also was the payroll processor as well.