Experience

Volaris Group

• Canada
• Software Development
• 300 - 400 Employee

• Director, GRC Systems

  • Jul 2018 - Present

  United States

• Director, GRC Systems

  • Jul 2018 - Present

  Austin, Texas Area

• Director, GRC Systems

  • Jul 2018 - Jul 2018

• Director CRM Systems

  • Feb 2014 - Jul 2018

  United States Responsible for establishing and managing a global CRM Center of Excellence for Volaris Group, consisting of 5 team members, to support all salesforce.com users across 30+ global business units on 16 distinct self-contained instances of salesforce. Responsible for establishing and maintaining appropriate CRM Governance, Change Management and Release Management processes group-wide, driving consistent use of tools. Responsible for onboarding and implementation of salesforce.com for… Show more Responsible for establishing and managing a global CRM Center of Excellence for Volaris Group, consisting of 5 team members, to support all salesforce.com users across 30+ global business units on 16 distinct self-contained instances of salesforce. Responsible for establishing and maintaining appropriate CRM Governance, Change Management and Release Management processes group-wide, driving consistent use of tools. Responsible for onboarding and implementation of salesforce.com for newly acquired companies through all phases from planning, requirements gathering, functional/technical solution design and integration with 3rd party solutions as relevant, user acceptance testing, deployment of solution and training of users (Volaris acquires multiple companies annually). Responsible for deploying new salesforce.com features and functionality (for example salesforce Lightning user interface) to all Volaris business units, engaging with business stakeholders through all phases, managing expectations, risks and budget as relevant. Providing CRM Best Practices guidance to all Volaris Group companies, and onboarding training for newly acquired business units. Management of ongoing relationship with salesforce.com and periodic contract renewal negotiations.



Mitel

• Telecommunications
• 700 & Above Employee

• Director Sales Operations

  • Oct 2011 - Jan 2014

  United States Business Lead responsible for the global implementation of Salesforce.com CRM system over a 12-month period for about 550 users. This included all project phases - planning, requirements, design and build confirmation, validation testing, user training, deployment and post-deployment support for end-users. Established a managed the global Salesforce.com Center of Excellence, providing ongoing support to all business units. Implemented and managed Change Management and Release Management… Show more Business Lead responsible for the global implementation of Salesforce.com CRM system over a 12-month period for about 550 users. This included all project phases - planning, requirements, design and build confirmation, validation testing, user training, deployment and post-deployment support for end-users. Established a managed the global Salesforce.com Center of Excellence, providing ongoing support to all business units. Implemented and managed Change Management and Release Management processes in compliance with Sarbanes-Oxley and Internal Audit requirements. Provided support for the North America Sales team including oversight of Forecasting tools/reports generation, sales compensation plans, business process improvements, back-office support for SAP systems, tracking of special sales incentives and special projects for Executive Sales Management. Show less



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Solutions Architect & Project Manager

  • Apr 2007 - Sep 2011

  United States Project Management responsibilities included all aspects of project planning & management, establishing priorities, coordinating and negotiating teams’ activities, ongoing status reports, managing to project goals, scope and budget, and risk mitigation. Solutions Architect responsibilities included requirements gathering, solution design & build, validation testing, training of users, deployment and post-deployment support. Skills utilized included being an excellent communicator,… Show more Project Management responsibilities included all aspects of project planning & management, establishing priorities, coordinating and negotiating teams’ activities, ongoing status reports, managing to project goals, scope and budget, and risk mitigation. Solutions Architect responsibilities included requirements gathering, solution design & build, validation testing, training of users, deployment and post-deployment support. Skills utilized included being an excellent communicator, motivator, team leader and ability to transform business needs and processes into the relevant salesforce.com functional application requirements. Led the successful implementation and deployment of salesforce.com CRM, often combined with Marketo marketing automation, for large Enterprise clients in the USA, Europe, UK, Hong Kong and Australia. Show less



Lucite International

• United Kingdom
• Chemical Manufacturing
• 300 - 400 Employee

• Group Financial Controller

  • Feb 2005 - Oct 2006

  Southampton, United Kingdom Major Projects included preparation for Sarbanes-Oxley compliance, Vendor Due Diligence during a potential sale process, and participation in the recent Refinancing of the Group Managed the provision of internal/external statutory and management financial information, fiscal reporting and corporate tax for the Group, supported by a team of four accountants. Provided formalized and ad-hoc reporting to the Board, the SEC, Banks and Analysts.



Polycom

• United States
• Telecommunications
• 700 & Above Employee

• Director Sales Operations

  • Aug 1999 - Jan 2005

  United States Managed the implementation of salesforce.com CRM solution to global teams over a 12-month period. Managed Sales Forecasting, Reporting and trend analyses using salesforce.com. Provided support for the Americas sales team, in collaboration with Finance, Legal & Operations teams. Director, Field Operations (Network Systems Division) Responsible for the Order Management department, coordinating customers’ requirements with sales and production departments and tracking shipments… Show more Managed the implementation of salesforce.com CRM solution to global teams over a 12-month period. Managed Sales Forecasting, Reporting and trend analyses using salesforce.com. Provided support for the Americas sales team, in collaboration with Finance, Legal & Operations teams. Director, Field Operations (Network Systems Division) Responsible for the Order Management department, coordinating customers’ requirements with sales and production departments and tracking shipments, managing a team of four persons. Coordinated the Division’s revenue recognition and management reporting requirements. Manager, Business Systems & Improvements (Network Systems Division) Project Manager for the implementation of MFG/Pro ERP software in the USA and Israel. Responsible for ongoing improvements in business practices, processes and procedures to enhance the Division’s performance, reporting to the CFO. Facilitated the establishment of new offices in mainland China - from setup of accounting, tax reporting, banking facilities and internal procedures to training of new employees. Show less