Experience

DEKRA Digital & Product Solutions

• Germany
• Public Safety
• 200 - 300 Employee

• Project Manager

  • Feb 2023 - Present



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• • Jan 2022 - Feb 2023

• • Jan 2021 - Dec 2021



BESTSELLER

• Denmark
• Apparel & Fashion
• 700 & Above Employee

• • Aug 2017 - Jul 2020

  -Managed Projects on IT Retail Services team with a focus on the installation and maintenance of all IT hardware in around 2700 retail stores across Europe;-Collaborated with developers and product management team to assess project outcomes and prioritize future app features; Increased the efficiency of the developed tools;-Facilitated the right process flow creation within the team and effected IT to be ready in 100% of the cases in time since the implementation; -Acted as Scrum Master for eight-people team: Facilitated daily scrum, stand-ups and meetings; Identified and removed team impediments; Show less

• • Dec 2015 - Jul 2017

  -Resolved Bestseller user´s and store´s IT incidents and service requests, provided user-friendly support;-Conducted ¨Back Office System Upgrade¨ project, decreased outdated machines in all Retail shops by 95% in six months;



Netia

• Telecommunications
• 700 & Above Employee

• Technical Consultant

  • Apr 2015 - Sep 2015

  -Served as 2nd level technical support solving problems with network connection in HOME and SOHO segment; -Expanded knowledge base about new articles. -Served as 2nd level technical support solving problems with network connection in HOME and SOHO segment; -Expanded knowledge base about new articles.