Experience

African Library Project

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Executive Board Member

  • Aug 2019 - Present



CASA of Contra Costa County

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Court Appointed Special Advocate

  • 2017 - 2021

  Work 10-12 hours/week in support of foster youth. Work directly with youth, foster family, government agencies and related personnel, school staff and the court to ensure youth needs are being appropriately met in pursuit of successful life outcomes. Work 10-12 hours/week in support of foster youth. Work directly with youth, foster family, government agencies and related personnel, school staff and the court to ensure youth needs are being appropriately met in pursuit of successful life outcomes.



Value Health Management, Inc.

• Avon, CT and San Francisco Bay Area

• Health Plan & Benefits Consultant

  • 1995 - 1999

  • Collaborated with EDS IT & Pacific Telesis Group HR personnel (PTG, now AT&T) in redesigning the primary benefit information database, yielding improved reports for managing health plan oversight. • Developed and delivered PTG annual open enrollment and benefit comparison materials. Required extensive coordination with external print vendors and contracted health plans. • Co-authored white paper evaluating the impact of San Francisco’s Domestic Partners & Common Law Marriage Act on PTG benefit plan offerings and costs. • Performed on-site assessments of contracted health plan operations for Fortune 500 clients. Reported findings, provided remediation measures, monitored health plan compliance. Show less



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Senior Operations Consultant, National Accounts

  • 1992 - 1995

  • Successfully planned, directed, and implemented company-wide initiative to increase health plan membership in Aetna’s 1000+ existing national employer groups with 12M members. Concurrent roll out to 100% of national sales offices. • Trained 100% of Aetna’s 1600 employee sales staff on redesigned recruitment strategy, marketing & communications strategy, and assessment tools. Monitored results to measure impact on sales KPM’s.• Improved and distributed KPM measurement tools. Defined data needs, implemented corresponding database changes and produced reports that accurately tracked & quantified membership growth.• Led GeoAccess Provider Referral System (PRS) pilot, providing prospective members with real-time physician network information and capturing member conversion data. • Developed $3.5M unit budget. Show less

• Regional Provider Network Manager

  • 1989 - 1992

  • Rapid promotions from Development Specialist to Network Manager to Regional Manager.• Operational responsibility for 10,000+ PPO provider network serving 275,000 members.• Completed contract negotiations with 100% of target network provider groups & hospitals.• Dramatically improved Provider Directory accuracy from <50% to >95%.• Designed & instituted provider credentialing program, going from 0% to 100% network compliance.



American Medical Group IPA / Maxicare Health Plans / American Medical International

• Greater Los Angeles Area

• Other Relevant Work Experience

  • 1985 - 1989

  Provider Network Manager for American Health Medical Group Project Development Manager & Regional Analyst for Maxicare Health Plans Executive Assistant to Facilities Division VP for American Medical International Provider Network Manager for American Health Medical Group Project Development Manager & Regional Analyst for Maxicare Health Plans Executive Assistant to Facilities Division VP for American Medical International