Experience

Channel Partner Engagement Solutions by Maritz

• Advertising Services
• 100 - 200 Employee

• Client Services Manager

  • Oct 2014 - Present



Crossfit Xtra Mile

• Fenton, Missouri, United States

• Customer Service Event Manager

  • Jan 2017 - Mar 2020

  Provided necessary customer service for gym members and new clients. Coordinate and organize gym events such as competitions, fund raisers and grand opening. Provided necessary customer service for gym members and new clients. Coordinate and organize gym events such as competitions, fund raisers and grand opening.



Maritz

• United States
• Business Consulting and Services
• 700 & Above Employee

• Operations Manager

  • Oct 2010 - Sep 2014

  Provide overall direction for the operations of the contact center to meet the strategic objectives. Deliver excellence in service through quality customer interactions, maximization of customer service operations, focus on customer satisfaction to meet client contracts. Ensure internal and external key performance indicators are attained while delivering against financial plans and operational efficiency. Provide overall direction for the operations of the contact center to meet the strategic objectives. Deliver excellence in service through quality customer interactions, maximization of customer service operations, focus on customer satisfaction to meet client contracts. Ensure internal and external key performance indicators are attained while delivering against financial plans and operational efficiency.