Experience

Sentara Careplex Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Administrative Associate

  • Aug 2022 - Present

  Provides administrative support to the unit/department (s) assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills. Supports unit/department(s) assigned with excellent computer and clerical skills. Provides administrative support to the unit/department (s) assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills. Supports unit/department(s) assigned with excellent computer and clerical skills.



Q.E.D. Systems, Inc.

• United States
• Maritime Transportation
• 200 - 300 Employee

• Training Coordinator

  • Dec 2018 - Present

  Assist the Training Manager in managing curriculum development, review, and revision. Schedules and coordinates all classroom training with Managers and Supervisors – schedules location, date/time, materials, and attendance. Develops, coordinates, schedules and maintains all training courses and programs. Collects, compiles and reports results of evaluation, attendance and training data. Communicate data and reports as needed. Prepares and documents procedures for employees and management who are appointed for training. Maintains management training tracking process, enters data, tracks completion and processes communication and certification to recipients and market leadership. Develops, Implements, Administers and Maintains a Training Management System. Manages training materials stipulated by regulations. Researches training suppliers and materials as needed – including details, cost comparison, and timelines. Assist with greeting visitors in the building. Documents outside visitors to the building. Collects and distributes training mail and shipments. Orders supplies for training and training department as needed. Performs other related duties as assigned. Show less



Blackboard

• United States
• Higher Education
• 700 & Above Employee

• Technical Support Advisor

  • Dec 2020 - Mar 2022

  Resolved end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries. Resolved inbound customer calls and inquires in a professional and empathetic manner. Installed, maintained, and troubleshooted computers, printers, phones, and other peripheral equipment. Troubleshooted hardware and software issues. Completed software installations. Established good relationships with all departments and colleagues. Served as the first point of contact for customers seeking technical assistance over the phone, chats, and emails. Strived for one-call resolution of customer issues while communication appropriate options in a timely manner and professional manner. Manager and resolved identified client issues for assigned customer accounts. Documented information into web-based ticketing system. Searched and navigated the knowledge base to identify appropriate resolution for client issues. Escalated unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution. Projections favorable image of the company to promote its objectives and goals that enhanced client relationships. Participated in internal training programs to expand knowledge and support multiple clients. Provided delightful, efficient, and accurate resolutions to customer inquires. Completed special projects as requested by management. Demonstrated empathy, patience, and flexibility during phone calls. Show less