Experience

Vision Group Canada
• Director of Business Systems

  • May 2019 - Present


LASIK MD

• Canada
• Medical Practices
• 200 - 300 Employee

• Business System Manager

  • Nov 2010 - Present

  Create and manage project plans, ensuring compliance with budgets and deadlines • Manage projects for new IT applications and extensions of deployed solutions: o Participate in business case development o Lead business analysis sessions, document and prioritize requirements and write complete functional specifications o Manage preparation of technical specifications and development o Oversee creation and execution of effective test plans o Create user and training documentation o Plan and oversee deployment o Coordinate support • Manage the internal development team and external project resources • Manage the IT technical team when the IT Director is unavailable • Take technical ownership of designated implemented solutions, managing the vendor relationship and directing support to the internal power users as necessar



TECSYS

• United States
• 1 - 100 Employee

• Project Leader – Custom Enhancements (CE) Department

  • May 2001 - Nov 2010

  Manage project plans with multiple analysts, developers and QA resources under my direction, including overseeing, planning and task assignment for all resources.Review all Business Requirements and all Detailed Functional documents for the enhancements produced by analysts.Ensure the different customized solutions integrate together and with the generic product, as well as ensuring no gaps exist.Perform business / functional analysis and design and estimates using use cases, flowcharts and detailed requirements.Work closely with Professional Services (PS) and customers to get a practical understanding of the business requirements.Work closely with technical colleagues and customers to propose solutions and alternate solutions where possible.Manage, coordinate and monitor installations.Manage, coordinate and monitor issues reported by PS and customers during user acceptance testing.

• Project Manager – Professional Services Department

  • Aug 2000 - Jul 2002

  Responsible for bringing to completion the installation of the software package at the customer site.Manage the customer and analysts in order to ensure the completion of the project on plan.Design, development, co-ordination and implementation of numerous project plans.

• Senior Business Analyst – Professional Services Department

  • Feb 1999 - Aug 2000

  Installation, training and support of numerous clients using the Tecsys Distribution Management System.Lead Business Analyst working with several project managers, directors and custom enhancement managers.Conducted Business Process Review meetings.Wrote numerous Business Requirements to bridge the gap between the software and the customer’s needs.Traveled to client sites to assist on projects from pre-implementation to go-live.



Richter Systems

• Germany
• Machinery Manufacturing
• 1 - 100 Employee

• Senior IT Business Analyst

  • Oct 1995 - Feb 1999

  Installation, training and support of numerous clients using the Richter Automated Merchandising Systems (Business Basic and Oracle). Project Manager of the day to day operations of multiple clients. Lead Business Analyst working with numerous project managers, technical writers and developers. Extensive “on the spot” problem solving. Traveled to client sites to attend preliminary meetings, to provide training, start-up and implementation assistance. Wrote specifications and implemented various types of modifications and interfaces.