Inside Sales Representative

• Jan 2023 - Present

Customer Success Manager: Enabling Customer Success Through Value Added Services

• Jan 2022 - Jan 2023

Managing a portfolio of customers across Australia in government and private enterprise. Providing customers with:• Product adoption and utilization• Business reviews• Escalation management• Product and service education• Data analysis to identify trends and potential gaps

Customer Success Manager: Enabling Customer Success Through Value Added Services

• May 2018 - Jan 2022

Data#3 is a leading Australian IT services and solutions provider, Data#3 Limited (DTL) is focused on helping customers solve complex business challenges using innovative technology solutions. National Customer Success Manager - Australia. My focus is on adoption of services and software that includes but not limited to: Hardware maintenance contracts through such companies as, Cisco, HPE, Dell, Lenovo, NetApp, Palo Alto, APC, Evernex and Fusion Power Systems. High touch operations management of critical infrastructure incidents for large corporate and government departments. We provide escalation points for our customers in order to have points of contacts that cover hardware, software and licensing. Provision of customised reporting for each customer in regards to operations and/or product life cycle as well as proactive monitoring of all renewal end dates helps the customer stay ahead of the curve for future planning and budgeting. Our team recently won the Cisco AU/NZ Partner Customer Experience award two years running 2019/2020 for our recent innovations and dedication to Customer Success.

Technical Pre-Sales Engineer

• Sep 2015 - May 2018

• Proactively scopes technical solutions addressing customer requirements, assesses customers met and unmet needs, and recommends solutions that optimise value for both the customer and company.• Secures input from all necessary solution stakeholders to define project scope. • Coordinates closely with internal sales, sales support and service resources to align solution design with customers’ business requirements. • Gathering of technical information required to determine solution scope and maintainability.• Adapts solutions as necessary to ensure appropriate support.• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channels, or teams supported. • Provides coaching and professional development to technical services and sales teams in order to enhance their product knowledge, technical acumen, and technical sales skills.

Inventory Data Controller

• Feb 2016 - Jul 2016

Workshop Engineer

• Aug 2012 - Sep 2015

Interactive is Australia's leading Hardware Maintenance services supplier, providing rapid response, expert advice and specialist IT and engineering skills, rigorous Maintenance schedules and 100% local parts availability.• Testing parts for HP Proliant, IBM xSeries, Dell PowerEdge and other Intel based server• HP EVA configuring with HP Command View and testing with full fabric topologies to multiple servers for testing• Testing most forms of SAN systems including IBM DS, HP EVA and Dell PowerVault• Maintaining a clean and professional working environment for Customer engineers.• Relocation of customer equipment from datacenter to datacenter.

IT Technician

• Mar 2010 - Aug 2012

Erase IT is wholly owned by the shareholders of Interactive, one of Australia’s leading systems availability services providers. Erase IT was established to meet increasing customer demand and to complement Interactive’s existing Hardware Maintenance, Data Centre and Managed Services. Directed by a highly-experienced management team with long-term industry experience, Erase IT offers peace of mind through its end-to-end secure solution for eliminating risks associated with the disposal of IT data and infrastructure. Erase IT is 100% Australian owned. Focusing on data destruction, diagnostics and repairs on : • HP Proliant, IBM xSeries, Dell PowerEdge and other Intel based server testing and repairs for re-sale • HP EVA physical re-builds, configuring with HP Command View and testing with full fabric topologies to multiple servers for erasure • Sun Microsystems both SPARC and x86 server testing and repairs • HDD erasure across multiple platforms including HP-UX, Sun Solaris and AIX to maintain hard drive integrity for future use • Brocade and Mcdata/EMC2 appliance restoring factory defaults, password resets and configurations for testing and troubleshooting • HP Integrity and P-9000 Series testing and repairing

Store Manager

• Feb 2008 - Jan 2010