Business Development Trainer

• Sep 2023 - Present

As a mentor in the online business development class for the Prakerja class which is a programmed of the Indonesian government through the Indonesian Ministry of Manpower. Kartu Prakerja Programme is a work competency and entrepreneurship development programme aimed at job seekers, workers/labourers affected by termination of employment, and/or workers/labourers who need to increase competence, including micro and small business actors. As a mentor in the online business development class for the Prakerja class which is a programmed of the Indonesian government through the Indonesian Ministry of Manpower. Kartu Prakerja Programme is a work competency and entrepreneurship development programme aimed at job seekers, workers/labourers affected by termination of employment, and/or workers/labourers who need to increase competence, including micro and small business actors.

Key Account Management Executive

• Feb 2021 - Nov 2022

VP

• Jul 2016 - Aug 2020

- Establish Standard Operating Procedures (SOP) and flow chart of department work processes. - Ensuring the daily production, procurement and planning processes are on the right track - Manage and supervise the application of SOP distributors from the city of origin to the end user. - Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost- effective basis - Manages the stock control, and checks that inventory records are accurate - Recruit and ensure understanding of all SOPs of the coordinator or branch head (PIC Origin City) - Acquire Distributors / Vendors from each city. - Working visits to old and new Vendors in the context of business expansion and strengthening the partnership between Omiyago and Vendor - Prepare and decide on the design and quality of materials and packaging models for delivery between cities. Show less

E-Commerce Consultant

• May 2015 - Apr 2016

* Build a strong relationship with existing merchant to maintain and support their sales (Gross) * Selling Advertisement spot as a part of Merchant’s Marketing. * Help to manage merchant’s campaign to boost their sales * Events creation by collaborating with Marketing and Creative Design department by Advertisement in order to achieve Merchants Goals on product sales. * Review competitor analysis and forecasting product trend with merchants. * As a tutor for Rakuten University class, in order to improve merchants knowledge and skill about selling in E-commerce industries, especially in Rakuten Belanja Online. * Daily Reporting of list new Merchants data and selling numbers. Show less

Merchant Services

• Oct 2013 - May 2015

Livingsocial is a social commerce site that features great local and hyper local deals everyday. Headquarter based in Washington D.C. with over than 70 million members around the world. Role jobdesk: - Maintenance merchants/clients after sales promotion - Working with production division (copy writers, web admin, & graphic design) in developing promotion tools to be given to merchants/client before the promotion deals running - As the person in charge who mediates all merchants needs between production , finance, marketing and Customer service division - In charge in getting merchants/clients approval before the promotion deal is running. - Handling complains which engaged with merchants promotions and figured out the fastest and best solutions. - Making after sales summary report to be given to merchants/clients about the analysis of the promotion while the promotion is running until it finished that requires marketing tools Show less

Buyer

• Dec 2012 - Oct 2013

• Working closely with production division (copy writers, web admin, & graphic design) in developing promotion tools to be given to merchants/client before the promotion deals running • Merchant and Brand Acquisition • Merchant and Brand Relation • Set up and Manage Promotion Plan • Achieve Sales and Category Target • Maintenance merchants/clients after sales promotion • Working closely with production division (copy writers, web admin, & graphic design) in developing promotion tools to be given to merchants/client before the promotion deals running • Merchant and Brand Acquisition • Merchant and Brand Relation • Set up and Manage Promotion Plan • Achieve Sales and Category Target • Maintenance merchants/clients after sales promotion

Customer Service

• Apr 2011 - Dec 2012

• Receiving for the complaints and inquiries inbound call. • Responsible for fax ,email,chat and Social Media. • Responsible for walk in customer ( Payment and Redemption Goods ) • Receiving for the complaints and inquiries inbound call. • Responsible for fax ,email,chat and Social Media. • Responsible for walk in customer ( Payment and Redemption Goods )

Senior Customer Relation Representative XL CENTER

• Apr 2009 - Jul 2010

• Managing and Controling daily activities on store.• Presentage of New Product Knowledge to Junior CRR.• Handling inquiries,complaints,changing data,bill payment and selling products.• Reporting of daily activities to the both company.

Customer Service Representative & PIC Support at PT. MULTI PIJAR HARAPAN for PT.EXELCOMINDO PRATAMA

• Feb 2007 - Apr 2009

• Receiving for the complaints and inquiries inbound call ( as Call Center Officer )• Giving the information for XL Center Offline and Sales Mitra of Postpaid products ( as Support Officer )• Responsible for any changing data from fax and email requested by XL Center Offline & Sales Mitra of Postpaid product ( as PIC Support / Correspondence Unit )

Customer Service Representative at PT. TELEPERFORMANCE INDONESIA for Indosat M3

• Jul 2006 - Dec 2006

Receiving for the complaints and inquiries from inbound call. Receiving for the complaints and inquiries from inbound call.

Warehouse Administration

• Aug 2005 - Dec 2005

• Filling purchase order documents. • Managing availability of stocks. • Filling purchase order documents. • Managing availability of stocks.