Senior Engineer

• Feb 2016 - Present

Senior Systems Engineer / Sabre Solutions

• Nov 2012 - Dec 2015

Administration of Sabre systems, upgrade, patch and maintenance in a clustered environment on server and desktop level. Administration of Pervasive Database servers. End user support for all Operation Control Center issues on a rotating on-call basis. Infrastructure support of Sabre System virtualization Sunsetting of Airtran Sabre system during Southwest integration Disaster recovery functions during WN/FL integration Administration of Sabre systems, upgrade, patch and maintenance in a clustered environment on server and desktop level. Administration of Pervasive Database servers. End user support for all Operation Control Center issues on a rotating on-call basis. Infrastructure support of Sabre System virtualization Sunsetting of Airtran Sabre system during Southwest integration Disaster recovery functions during WN/FL integration

I.S. Business Analyst

• Aug 2002 - Nov 2012

Responsible for Sabre Airlines Solutions Suite of operational software (Flight Operations, Crew Management, Maintenance Planning). Software maintenance, patching, upgrades, archiving. Troubleshooting and user support. Several Gateway products. Proprietary maintenance software. VPN solutions. Software support of critical flight operations for the Operations Control Center. Liaison for interdepartmental projects and system integration. Responsible for Sabre Airlines Solutions Suite of operational software (Flight Operations, Crew Management, Maintenance Planning). Software maintenance, patching, upgrades, archiving. Troubleshooting and user support. Several Gateway products. Proprietary maintenance software. VPN solutions. Software support of critical flight operations for the Operations Control Center. Liaison for interdepartmental projects and system integration.

Sabre Systems Administrator / IT Business Analyst

• Aug 2002 - Nov 2012

Administration of Sabre systems, upgrade, patch and maintenance in a clustered environment on server and desktop level. Administration of Pervasive Database servers. End user support for all Operation Control Center issues on a rotating on-call basis. Administration of proprietary maintenance manuals system. Administration of user accounts on Delta Airlines reservations system for Mesaba Airlines team members. Administration of user accounts on Cisco VPN concentrator with 2-way authentication. Administration of building security systems and badge system, supporting HR functions. SUCCESSFUL PROJECT EXAMPLES Merging of Sabre systems, combining the operations of Mesaba Airlines and Pinnacle Airlines. Implementation of AQP training system in CrewQual. Integration from Novell network infrastructure to Microsoft Active Directory. Desktop hardware upgrade project for Operations Control Center. Implementation of Flight Safety training hardware in conjunction with CRJ200 and 900 flight simulator (GFS and Matrix class room setup) Implementation of maintenance (Job Card) system using pdf forms. Research of root cause failure in APIS submission system resulting in rescission of LOI fine.; Operations Control for Nightexpress Airlines, operating freight charter service from Frankfurt, Germany to London, Brussels and Amsterdam. Customer Service Representative for Transglobal Vacations operating charter flights from Minneapolis to Mexico. Show less