Markus Sakko
Operations Manager at SSP Finland- Claim this Profile
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English Native or bilingual proficiency
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Swedish Professional working proficiency
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Finnish Native or bilingual proficiency
Topline Score
Bio
Odet N.
Leader with an eye for details. Organized, punctual, and always a friendly and helpful hand in any area of a business. It is always a joy to work under the direction of someone so positive.
Mabeth Guevarra Quiapo
I can warmly recommend Markus. He is an open-minded leader that wants to see the future full of opportunities. Markus has the capacity and drive to deliver business results according to the company’s targets and budgets. As a store manager, he is well respected and admired by his partners. Markus was well organized and was able to create a sense of purpose for his team and also put significant effort develop his partners further. I am convinced that Markus will thrive in his future endeavors.
Odet N.
Leader with an eye for details. Organized, punctual, and always a friendly and helpful hand in any area of a business. It is always a joy to work under the direction of someone so positive.
Mabeth Guevarra Quiapo
I can warmly recommend Markus. He is an open-minded leader that wants to see the future full of opportunities. Markus has the capacity and drive to deliver business results according to the company’s targets and budgets. As a store manager, he is well respected and admired by his partners. Markus was well organized and was able to create a sense of purpose for his team and also put significant effort develop his partners further. I am convinced that Markus will thrive in his future endeavors.
Odet N.
Leader with an eye for details. Organized, punctual, and always a friendly and helpful hand in any area of a business. It is always a joy to work under the direction of someone so positive.
Mabeth Guevarra Quiapo
I can warmly recommend Markus. He is an open-minded leader that wants to see the future full of opportunities. Markus has the capacity and drive to deliver business results according to the company’s targets and budgets. As a store manager, he is well respected and admired by his partners. Markus was well organized and was able to create a sense of purpose for his team and also put significant effort develop his partners further. I am convinced that Markus will thrive in his future endeavors.
Odet N.
Leader with an eye for details. Organized, punctual, and always a friendly and helpful hand in any area of a business. It is always a joy to work under the direction of someone so positive.
Mabeth Guevarra Quiapo
I can warmly recommend Markus. He is an open-minded leader that wants to see the future full of opportunities. Markus has the capacity and drive to deliver business results according to the company’s targets and budgets. As a store manager, he is well respected and admired by his partners. Markus was well organized and was able to create a sense of purpose for his team and also put significant effort develop his partners further. I am convinced that Markus will thrive in his future endeavors.
Credentials
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Service Desing
Haaga-Helia University of Applied SciencesMay, 2021- Nov, 2024 -
Business Management
International Business Management Institute (IBMI)Mar, 2021- Nov, 2024 -
CX-Academy
FinaviaNov, 2019- Nov, 2024 -
Food safety and hygiene certification
Umoe RestaurantsNov, 2017- Nov, 2024 -
Licensed Supervisor
StarbucksNov, 2017- Nov, 2024 -
Licensed Barista
StarbucksJul, 2016- Nov, 2024 -
Barista Basic
Paulig GroupMar, 2015- Nov, 2024 -
Food safety and hygiene certification
Finnish Food Safety Authority Evira / Elintarviketurvallisuusvirasto EviraSep, 2006- Nov, 2024
Experience
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SSP Finland
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Finland
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Restaurants
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1 - 100 Employee
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Operations Manager
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Oct 2022 - Present
Providing inspiring leadership for the organization by leading by example. As an Operations Manager I am member of the management team and responsible of overall operations of Helsinki Airport and High Street Units of SSP Finland. Leading business operations performance of 25 units including international and local franchisees, bespoke concepts, VIP & Congress services and sales.
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Operations Manager Helsinki Airport & High Street
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Jan 2022 - Sep 2022
As an Operations Manager I'm member of the extended management team. I'm leading by example and providing inspiring leadership for the organization. As a Operations Manager my task is to ensure profitable growth and make sure operational goals and financial targets are met. I am in charge of overall operations of SSP Finlands Helsinki Airport and High Street units which includes total 20 F&B and convenience units. Our portfolio includes international brands such as Starbucks, O´learys… Show more As an Operations Manager I'm member of the extended management team. I'm leading by example and providing inspiring leadership for the organization. As a Operations Manager my task is to ensure profitable growth and make sure operational goals and financial targets are met. I am in charge of overall operations of SSP Finlands Helsinki Airport and High Street units which includes total 20 F&B and convenience units. Our portfolio includes international brands such as Starbucks, O´learys, Ajisen Ramen and Jamie's Deli but also local brands like The Oak Barrel, Wine & View and Tapio Cafe.
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Operations Manager Helsinki Airport
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Jun 2021 - Jan 2022
As an Operations Manager I am responsible for managing 16 different Food & Beverage units and convenience stores at Helsinki Airport. My role is to oversee the daily B to C operations in Helsinki Airport and leading the overall delivery and quality of the units. I am leading the team of Unit Managers and my role is to support, give guidance and coach my team to ensure operational goals and financial targets are met. As an Operations Manager I am member of the extended management team.
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Multi Unit Manager
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Oct 2018 - May 2021
As a Multi Unit Manager I was part of the opening team for three new restaurant units for SSP Finland at Helsinki Airport. I had amazing chance to be part of the recruitment process and planning of the openings of the restaurant units. I was also responsible of the training for front of house team. As a Multi Unit Manager I was fully responsible of managing the three new restaurant units at the Helsinki Airport. I was leading the team of 40 employees including front of house and back of house… Show more As a Multi Unit Manager I was part of the opening team for three new restaurant units for SSP Finland at Helsinki Airport. I had amazing chance to be part of the recruitment process and planning of the openings of the restaurant units. I was also responsible of the training for front of house team. As a Multi Unit Manager I was fully responsible of managing the three new restaurant units at the Helsinki Airport. I was leading the team of 40 employees including front of house and back of house team members. Three new Units includes world most famous Ramen chain Ajisen Ramen, British celebrity chef Jamie Oliver's Jamie's Deli and coffee shop named after popular Finnish fiction character Moomin Coffee.
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Starbucks Sweden
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Food & Beverages
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1 - 100 Employee
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Store Manager
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Oct 2017 - Oct 2018
Starbucks Mall of Scandinavia is the largest Starbucks Store in Swedish markets. We make every moment right for our guests in everyday life! As a Store Manager I had full responsible of the Store operations, which includes creating yearly budget, driving sales, brand management, recruiting new partners, training new partners according to pre-regulated training plans, and supporting and developing the careers of existing partners to ensure the best possible performance at… Show more Starbucks Mall of Scandinavia is the largest Starbucks Store in Swedish markets. We make every moment right for our guests in everyday life! As a Store Manager I had full responsible of the Store operations, which includes creating yearly budget, driving sales, brand management, recruiting new partners, training new partners according to pre-regulated training plans, and supporting and developing the careers of existing partners to ensure the best possible performance at work. Achievement Store of the Quarter 2018, in Swedish Markets. Show less Starbucks Mall of Scandinavia is the largest Starbucks Store in Swedish markets. We make every moment right for our guests in everyday life! As a Store Manager I had full responsible of the Store operations, which includes creating yearly budget, driving sales, brand management, recruiting new partners, training new partners according to pre-regulated training plans, and supporting and developing the careers of existing partners to ensure the best possible performance at… Show more Starbucks Mall of Scandinavia is the largest Starbucks Store in Swedish markets. We make every moment right for our guests in everyday life! As a Store Manager I had full responsible of the Store operations, which includes creating yearly budget, driving sales, brand management, recruiting new partners, training new partners according to pre-regulated training plans, and supporting and developing the careers of existing partners to ensure the best possible performance at work. Achievement Store of the Quarter 2018, in Swedish Markets. Show less
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Scandic Hotels
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Hospitality
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700 & Above Employee
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Customer Service Agent
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Oct 2016 - Oct 2017
Working as a Customer Service Agent at Jamie’s Italian Restaurant in Scandic Hotels my tasks included serving guest and being ambassador of the Jamie’s Italian brand. Working as a Customer Service Agent at Jamie’s Italian Restaurant in Scandic Hotels my tasks included serving guest and being ambassador of the Jamie’s Italian brand.
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SSP Finland
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Finland
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Restaurants
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1 - 100 Employee
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Store Manager
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Jul 2016 - Oct 2016
Leading the team of Store partners, setting goals for the Store and individual partners, developing ways to increase sales, managing inventory and the stock and wastage of the store, ordering and receiving products, reporting to Starbucks District Manager and Operations Director of SSP Finland.
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Assistant Unit Manager
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Oct 2015 - Jul 2016
Acting in the primary role to assist the Unit Manager, Training new shift managers and team members for the job, taking care of team member development discussions, ordering and receiving products, reporting to both the Unit Manager and Operations Director
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Shift Manager
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May 2014 - Oct 2015
Coordinating shift activities and taking care of the ongoing cash management, taking care of and providing high level customer service to customers
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Education
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2021 - 2023
Haaga-Helia University of Applied Sciences
Master's degree, Hospitality Administration/Management -
2020 - 2021
International Business Management Institute (IBMI)
Business Management program, Business, Management, Marketing, and Related Support Services -
2012 - 2016
Haaga-Helia University of Applied Sciences
Bachelor’s Degree, Hotel, Motel, and Restaurant Management -
2006 - 2009
Restaurant School Perho
Vocational School, Hotel and Restaurant Services, Study Programme in Restaurant Meal Production, Restaurant Cook
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