Markus Anderson
Helpdesk Support Technician at Black Dog IT- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
St Paul, Minnesota, United States, US
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Experience
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Black Dog IT
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IT Services and IT Consulting
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1 - 100 Employee
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Helpdesk Support Technician
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Jun 2012 - Present
Provide remote support on Laptops, iPads, and cell phones Manage user account/passwords through Server 2008R2 Image laptops for user by user’s using Ghost Cast Troubleshot user’s issues remotely using Citrix Online and Bomgar Setup wireless printers to print over a network remotely Asset management – Record, track, and collect assets from user’s Troubleshoot CRM software for a field based sales force Record, Track, and Monitor Incidents through Service-Now ticket system Record, Track, and Monitor Incidents through Manage Engine Service Desk ticket system Installed and Utilized SCCM system Show less
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Education
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Century College
Associate in Applied Science Degree, Microcomputer Support Technology
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