Experience

Bethesda North Marriott Hotel & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Senior Event Manager

  • Apr 2023 - Present



Baltimore Marriott Inner Harbor at Camden Yards

• United States
• Hospitality
• 1 - 100 Employee

• Senior Convention Services Manager

  • Apr 2022 - Apr 2023

• Executive Meeting Manager

  • May 2021 - Apr 2022



Sheraton Tysons Hotel (part of Crescent Hotels & Resorts)

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Aug 2019 - Mar 2020



Historic Inns of Annapolis

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales & Conference Services Manager

  • Dec 2017 - Aug 2019



Crestline Hotels & Resorts

• Hospitality
• 500 - 600 Employee

• Food and Beverage

  • Jan 2017 - Oct 2017

  •Resolve guest complaints, ensuring guest satisfaction. •Monitor and maintain cleanliness, sanitation and organization of assigned work areas. •Maintain complete knowledge of: a) All liquor brands, beers and non-alcoholic selections available to Room Service. b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. c) Designated glassware and garnishes for drinks. d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. e) Daily menu specials, 86'd items. f) Guest room layout, locations and room numbers/names. g) Manual system procedures. h) Daily housecount, arrivals/departures, VIPs. i) Scheduled in-house group activities, locations and times. •Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. •Requisition linens/skirting required for business and assign staff to transport such to Room Service. •Assign work and side duties to staff in accordance with departmental procedures. •Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies. •Ensure that all orders are delivered within designated timelines. •Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards. •Organize, coordinate, direct staff in set-up, service and breakdown of hospitalities in accordance with departmental standards; follow up on special arrangements with respective personnel. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.. •Complete all paperwork and closing duties in accordance with departmental standards. •Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor. Show less



TPG Hotels & Resorts

• Baltimore, Maryland Area

• Convention Services Manager

  • May 2016 - Nov 2016



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Night Auditor

  • Feb 2012 - Oct 2016



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Event Planning Coordinator

  • May 2015 - May 2016



Crestline Hotels & Resorts(Hilton Garden Inn/Homewood Suites)

• Baltimore, Maryland Area

• Sales and Marketing Coordinator/Night Auditor/Front Desk Receptionist

  • Nov 2011 - Apr 2015



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Night Auditor/Front Desk Receptionist/Banquet Houseman

  • Nov 2009 - Aug 2011