Markus Ullrich
Head of Delivery Operations Germany at Experis Deutschland- Claim this Profile
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Topline Score
Bio
Uwe Heckert
Markus is a fantastic leader in the IT business . His deep skills in IT project and managed services in combination with his strong commercial capabilities in sales and in P&L management, and all this topped with his excellent people and team leadership skills allow him to make remarkably strong contributions in the most complex and most demanding settings. Markus is absolutely impact driven and he does the right thing. Last but not least, one cannot only achieve results in working with or for him, it is also fun and inspiring to be in the same team with Markus.
Alastair Lees
Marcus took over as Programme Director at a critical time. From the start he focussed on the strategic objectives of working with the customer, responding to changing requirements, and a complex technical environment. Dell had significant milestones to complete, linked to substantial payments on achieving the agreed outcomes. As one of the Project Managers I appreciated his guidance and help to meet the goals set with limited time available and stretched resources working to complete the datacentre migration and network upgrade. I was impressed by Marcus’ ability to remain composed at all times whilst under pressure from the customer who were very demanding, changing their requirements and expectations almost daily. At the same time as working constructively with the customer he was responsible for the significant technical programme of work under way which faced many obstacles and a firm end date for completion. I learned a lot from Marcus and can recommend him as one of the best Programme Directors I have had the pleasure of working for.
Uwe Heckert
Markus is a fantastic leader in the IT business . His deep skills in IT project and managed services in combination with his strong commercial capabilities in sales and in P&L management, and all this topped with his excellent people and team leadership skills allow him to make remarkably strong contributions in the most complex and most demanding settings. Markus is absolutely impact driven and he does the right thing. Last but not least, one cannot only achieve results in working with or for him, it is also fun and inspiring to be in the same team with Markus.
Alastair Lees
Marcus took over as Programme Director at a critical time. From the start he focussed on the strategic objectives of working with the customer, responding to changing requirements, and a complex technical environment. Dell had significant milestones to complete, linked to substantial payments on achieving the agreed outcomes. As one of the Project Managers I appreciated his guidance and help to meet the goals set with limited time available and stretched resources working to complete the datacentre migration and network upgrade. I was impressed by Marcus’ ability to remain composed at all times whilst under pressure from the customer who were very demanding, changing their requirements and expectations almost daily. At the same time as working constructively with the customer he was responsible for the significant technical programme of work under way which faced many obstacles and a firm end date for completion. I learned a lot from Marcus and can recommend him as one of the best Programme Directors I have had the pleasure of working for.
Uwe Heckert
Markus is a fantastic leader in the IT business . His deep skills in IT project and managed services in combination with his strong commercial capabilities in sales and in P&L management, and all this topped with his excellent people and team leadership skills allow him to make remarkably strong contributions in the most complex and most demanding settings. Markus is absolutely impact driven and he does the right thing. Last but not least, one cannot only achieve results in working with or for him, it is also fun and inspiring to be in the same team with Markus.
Alastair Lees
Marcus took over as Programme Director at a critical time. From the start he focussed on the strategic objectives of working with the customer, responding to changing requirements, and a complex technical environment. Dell had significant milestones to complete, linked to substantial payments on achieving the agreed outcomes. As one of the Project Managers I appreciated his guidance and help to meet the goals set with limited time available and stretched resources working to complete the datacentre migration and network upgrade. I was impressed by Marcus’ ability to remain composed at all times whilst under pressure from the customer who were very demanding, changing their requirements and expectations almost daily. At the same time as working constructively with the customer he was responsible for the significant technical programme of work under way which faced many obstacles and a firm end date for completion. I learned a lot from Marcus and can recommend him as one of the best Programme Directors I have had the pleasure of working for.
Uwe Heckert
Markus is a fantastic leader in the IT business . His deep skills in IT project and managed services in combination with his strong commercial capabilities in sales and in P&L management, and all this topped with his excellent people and team leadership skills allow him to make remarkably strong contributions in the most complex and most demanding settings. Markus is absolutely impact driven and he does the right thing. Last but not least, one cannot only achieve results in working with or for him, it is also fun and inspiring to be in the same team with Markus.
Alastair Lees
Marcus took over as Programme Director at a critical time. From the start he focussed on the strategic objectives of working with the customer, responding to changing requirements, and a complex technical environment. Dell had significant milestones to complete, linked to substantial payments on achieving the agreed outcomes. As one of the Project Managers I appreciated his guidance and help to meet the goals set with limited time available and stretched resources working to complete the datacentre migration and network upgrade. I was impressed by Marcus’ ability to remain composed at all times whilst under pressure from the customer who were very demanding, changing their requirements and expectations almost daily. At the same time as working constructively with the customer he was responsible for the significant technical programme of work under way which faced many obstacles and a firm end date for completion. I learned a lot from Marcus and can recommend him as one of the best Programme Directors I have had the pleasure of working for.
Credentials
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ITIL Service Management Expert
EXINJan, 2002- Oct, 2024 -
Project Management Professional PMP(R)
PMI
Experience
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Experis Deutschland
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Germany
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IT Services and IT Consulting
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100 - 200 Employee
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Head of Delivery Operations Germany
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Oct 2021 - Present
Delivering IT Services and Projects as your reliable IT Partner with an engaged Team having fun to excel and grow. Delivering IT Services and Projects as your reliable IT Partner with an engaged Team having fun to excel and grow.
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Managing Director Unisys Germany
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May 2021 - Sep 2021
Managing Director Unisys Germany GmbH and Lead Associate for Unisys Germany.
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Client Executive
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Dec 2019 - Sep 2021
Delivered 40%+ annual revenue growth, significantly improved profitability and increased customer satisfaction by driving innovation and service excellence. Leading a team of 250+ staff and several service partners across Europe to deliver future-ready IT Services efficiently to the Europen Central Bank.
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Senior Delivery Director
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Nov 2017 - Dec 2019
Account Manager for comprehensive IT Outsourcing at the European Central Bank (ECB). Full operational responsibility for service execution, quality and contractual compliance, including oversight for transformation and setup of Unisys EMEA delivery center with more than 200 staff.
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Client Executive
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Jul 2017 - Feb 2018
Working closely with customers and service teams to introduce sustainable innovation whilst delivering contractual obligations, including turn-around scenarios and driving growth.
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Client Executive, Program Director and Delivery Manager
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Nov 2009 - Jun 2017
Managing service delivery, customer relationship and growth of services business with full budget responsibility.
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Sr. Consultant
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Aug 2000 - Nov 2009
Project Management - IT Services - Consulting - BPO - IT Outsourcing - Software Development - Off-Shore Services
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CSC
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United States
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Information Technology & Services
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700 & Above Employee
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Consultant
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Oct 1998 - 1999
Consultant for Outsourcing of IT services at private bank.Consultant in technical integration team at Telecommunications Company. Consultant for Outsourcing of IT services at private bank.Consultant in technical integration team at Telecommunications Company.
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Education
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University of Regensburg
Dipl.-Kfm., Business Informatics, Int'l Management -
Murray State University
MBA, Int'l Marketing -
Gymnasium Grafing