Mark Topping
Key Account Project Manager at The Plant- Claim this Profile
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English Native or bilingual proficiency
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Bio
I wholeheartedly recommend Mark Topping. While he was at the City of New York he managed roughly 20 IT professionals and provided guidance on countless different/unique City technology projects. He would be an asset to any organization.
I worked with Mark for two years while at the NYC Technology Development Corporation (TDC). Mark is a consummate professional. He brought a wealth of best practices and industry standards to TDC's operations. He was the driver behind implementing tools, controls, and processes that significantly matured this startup non-profit entity. Mark also made a point to stay current with industry news and personal certifications. He was always willing to share his knowledge with other team members. I was fortunate to have the opportunity to work with and learn from Mark. He was an invaluable asset.
I wholeheartedly recommend Mark Topping. While he was at the City of New York he managed roughly 20 IT professionals and provided guidance on countless different/unique City technology projects. He would be an asset to any organization.
I worked with Mark for two years while at the NYC Technology Development Corporation (TDC). Mark is a consummate professional. He brought a wealth of best practices and industry standards to TDC's operations. He was the driver behind implementing tools, controls, and processes that significantly matured this startup non-profit entity. Mark also made a point to stay current with industry news and personal certifications. He was always willing to share his knowledge with other team members. I was fortunate to have the opportunity to work with and learn from Mark. He was an invaluable asset.
I wholeheartedly recommend Mark Topping. While he was at the City of New York he managed roughly 20 IT professionals and provided guidance on countless different/unique City technology projects. He would be an asset to any organization.
I worked with Mark for two years while at the NYC Technology Development Corporation (TDC). Mark is a consummate professional. He brought a wealth of best practices and industry standards to TDC's operations. He was the driver behind implementing tools, controls, and processes that significantly matured this startup non-profit entity. Mark also made a point to stay current with industry news and personal certifications. He was always willing to share his knowledge with other team members. I was fortunate to have the opportunity to work with and learn from Mark. He was an invaluable asset.
I wholeheartedly recommend Mark Topping. While he was at the City of New York he managed roughly 20 IT professionals and provided guidance on countless different/unique City technology projects. He would be an asset to any organization.
I worked with Mark for two years while at the NYC Technology Development Corporation (TDC). Mark is a consummate professional. He brought a wealth of best practices and industry standards to TDC's operations. He was the driver behind implementing tools, controls, and processes that significantly matured this startup non-profit entity. Mark also made a point to stay current with industry news and personal certifications. He was always willing to share his knowledge with other team members. I was fortunate to have the opportunity to work with and learn from Mark. He was an invaluable asset.
Credentials
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PSM I
Scrum.orgApr, 2014- Sep, 2024 -
PMC-III
Pragmatic MarketingJan, 2014- Sep, 2024 -
Salesforce.com Certified Administrator
salesforce.comAug, 2013- Sep, 2024 -
PMP Certified
Project Management InstituteJul, 2005- Sep, 2024 -
Service Cloud Consultant
SalesforceMar, 2017- Sep, 2024 -
Certified in the Governance of Enterprise IT (CGEIT)
ISACAJan, 2016- Sep, 2024
Experience
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The Plant
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Law Practice
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Key Account Project Manager
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Mar 2019 - Present
Responsible for obtaining and maintaining long term customers by understanding strategic needs and providing value-added solutions. Ensures products and services are delivered to customers in a timely manner by linking key customers to internal teams and resolving issues and maintaining trust. Identifies opportunities to build value for customer and company success.
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President
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Sep 2013 - Present
Dererumbono LLC is an independent IT consultancy focused on capacity building and transformation through technology. With access to consultants across the U.S. and off shore, it brings unique perspectives and resources to unique problems and opportunities.
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NYC Technology Development Corporation
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United States
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Acting President & Treasurer
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Apr 2016 - Jul 2016
NYC TDC provides senior IT program management, process analysis, portfolio management and other IT support services to the City of New York and its agencies. As Acting President, I am responsible for driving growth and ensuring we deliver value through operational excellence and the application of best practices and standards across TDC engagements. As Treasurer, I am responsible for fiscal compliance and operations in addition to my other administrative responsibilities. In this position, I:o Support governance and execution of projects with a total contract value of over $2Bno Increased revenues by over 250% while reducing operating overhead by 300%o Developed and implemented a best practice aligned governance frameworks for the enterpriseo Introduced and improved start-up processes to improve organizational maturity (CMMI aligned)
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Treasurer and Vice-President
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Dec 2015 - Apr 2016
Developed and implemented of growth strategies, organizational development and process maturity.Represent the firm to clients, vendors, and business partners through direct contact with client project sponsors and stakeholders to support the citywide technology portfolio and identify projects where TDC should be involved and ensure successManaged the generation of all operational reporting, including on public reports, PMO dashboards, key performance indicators (KPI), financial reports and Board of Directors materialsCreated annual budget, four-year financial plan and quarterly funding requests to the Office of Management & Budget and managed financial operations to ensure compliance with legal mandates and bylaws.
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Director of Support Services
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Jun 2014 - Dec 2015
Managed the generation of all operational reporting, including on public reports, PMO dashboards, key performance indicators (KPI), financial reports and Board of Directors materialsCreated annual budget, four-year financial plan and quarterly funding requests to the Office of Management & Budget and managed financial operations to ensure compliance with legal mandates and bylaws.Developed governance and methodologies and measures the effectiveness of internal and client facing processes to foster a success-oriented, accountable culture.Managed recruiting, on-boarding and staffing of TDC resources across current and future consulting engagements to assure alignment of resource management and capacity planning;Developed and implemented an employee evaluation process, to support employee career growth, compensation and retention.
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NPower Inc.
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United States
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Software Development
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Director, Operations
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Jul 2010 - May 2014
Led the strategic definition, incubation, growth and sale of several IT products and services:Led the strategy, product management, program delivery and marketing of FoundationConnect, the most successful Salesforce.com AppExchange ISV product supporting grants management with over 1,500 users managing approximate $1.6Bn in global giving.Defined market segmentation, product position, pricing and go-to-market and launch strategy to attack incumbent brand and gain market share. Became top tier brand as rated by independent market research within 18 months.Established lean/agile product development methodologies focused on customer driven iterative releases. Reduced time to release by 75% and increased customer satisfaction 40%. Creation of product/program management framework to support product development, sales, implementation and support services throughout product lifecycle. Reduced customer acquisition cost (CAC) by 80%, Average Cost of Service (ACS) by 50% while maintaining an attrition (churn) rate of 0%. Secured start-up financing from the Salesforce.com Foundation for product and partner ecosytem development and marketing. Resulting co-marketing relationship including session at Dreamforce 2013 (#DF13).Led business development to create partner ecosystem to support sustainable growth and recurring revenue optimization. Reduced time to close, customer acquisition cost and time to value by 50%. Managed development, go-to-market and growth of web-based content management (CMS) product to help over 60 organizations design, develop and maintain interactive web presence. Managed sales, product delivery and account management for managed network services product (IT Basic) to help over 40 organizations and more than 1,000 of their staff efficiently use their computer systems. Led the effort to enhance account management and customer service activities.
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Senior Manager, Consulting and IT Professional Services
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2005 - 2010
Managed onshore and offshore teams of professional service consultants supporting a wide range of information technology projects including strategic alignment, vendor/solution selection, project management, quality assurance and the full software development lifecycle (SDLC). Managed and developed all aspects of professional services practice including service packaging, portfolio/KPI management, resource allocations and account management. Created several service packages and frameworks for project management, vendor/software selection, requirements analysis and custom software development. Managed numerous custom development project using a variety of technologies and platforms (e.g. Salesforce.com, PHP, .NET, Ruby on Rails, etc.). Led development and launch of custom application used to secure $10M in growth funding for national product.
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Deputy Commissioner for Technology & Administration
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Jun 2002 - Jun 2005
Managed staff of 100 information technology, administrative, financial and analytical personnel to support workforce of approximately 1,000 regulating construction safety and occupancy for close to one million buildings and properties.Directed annual budget of approximately $100 million in revenue and $60 million in expense. Led the effort to secure a $16.1 million increase in funding over a 3 year period despite a $3.8 billion citywide reduction.Managed all aspects of Human Resources for a public workforce of approximately 1,000 including the recruitment of over 300 new staff and development of department-wide training academy. Managed the development and launch of a web-based portal providing constituent access to operational and regulatory information housed in a shared service enterprise database. Led the rapid development of a mobile field service automation system using first if its kind logistics and GPS technologies to manage a 80% attrition in inspection staff.
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Chief of Staff
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2001 - 2002
Commissioner liaison to City Hall responsible for change, resource and performance management.Led implementation of mayoral task force recommendations for reforming department. Initiated and managed strategic planning process for incoming administration. Developed framework and three year strategic plan used to identify priorities, manage resources and implement change.Developed and implemented department-wide performance measurement and management program resulting in a 50% improvement in initial service delivery despite a 13% increase in work volume. Coordinated agency response to September 11th terrorist attacks to inspect nearly 400 buildings in lower Manhattan that may have been damaged by the collapse of the World Trade Center towers. Organized and led government-, public-, and private-sector task force to develop recommendations to improve high-rise safety after September 11, 2001 which resulted in 11 substantive reforms in June 2004.
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Assistant Director
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Jun 1999 - Jun 2001
Responsible for working with executive management to establish performance targets and manage performance.Managed data collection, reporting and oversight for nine agencies including: Finance; Economic Development; Business Services; Film; Consumer Affairs; Cultural Affairs; Taxi and Limousine; Libraries; and Sanitation.Implemented local laws and mayoral directives by working in close partnership with elected officials, senior agency staff, and public stakeholders. Examples include: handheld devices for parking ticket issuance; electronic verification of child support payments; prevention and reduction of solid waste; economic development of biotechnology sector.
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Organization Development Consultant
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Aug 1992 - Aug 1998
Boutique organization and management development consultancy supporting some of the largest financial services organizations in the world.Consultant, Organization Development (1995 - 1998)Managed all aspects of client relations and project delivery, including: client and stakeholder management; business development; project planning; contract fulfillment; financial performance; and resource planning.Supported the formulation and implementation of strategic business plans for division executives at a variety of organizations, including: change strategy for new technology division (Fidelity); growth strategy for financial services affiliate (Caisse des Dépôts et Consignations, Inc); retention of high-potential talent (Ernst & Young); performance management systems and structures (UNICEF and Ford Foundation).Analyst, Management Development and Administration (1992 - 1995)Managed administrative and technical support for consulting team.Designed, developed and managed computer network and business support software.Managed all aspects of office administration.
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Education
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1998 - 2000
New York University
Master's Degree -
1988 - 1992
Oberlin College
BA
