Mark Arrington
VP of Product Development at Troverlo Inc.- Claim this Profile
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Topline Score
Bio
Nihad Alibegovic
Mark's all encompassing approach to product management, commitment to attaining results, great communication skills, team driven approach to problem solving, and willingness to engage with partners, customers, and development team are all assets of a great product manager. Mark's product management approach keeps everyone engaged and driving towards common goal. He always seeks to define the product through multiple perspectives ensuring clarity towards customers, development, operations, and management. Mark's open, clear, and engaging communication style draws team members in, keeps them engaged, and yields happy team members poised to deliver the product with great quality. Mark has a keen sense for business and the product fit born out of his long product and software development experience. Mark will be a great asset to any organization fortunate to have him.
Carlos Gabriel Marcos
Mark is simply the best Product Manager I've worked with in software development projects. He demonstrated time and time again his ability to understand complex problems and develop comprehensive, end-to-end plans to address them. Mark is able to interact seamlessly with literally every department in the company, including Sales, Legal, Finance, Taxes/Accounting, Operations, Engineering and Market. In every project we worked together, he was able to combine business goals, customer expectations and constraints to propose development plans that would deliver concrete progress while optimizing available economical and human resources. I'm looking forward to keep working with Mark in new projects!
Nihad Alibegovic
Mark's all encompassing approach to product management, commitment to attaining results, great communication skills, team driven approach to problem solving, and willingness to engage with partners, customers, and development team are all assets of a great product manager. Mark's product management approach keeps everyone engaged and driving towards common goal. He always seeks to define the product through multiple perspectives ensuring clarity towards customers, development, operations, and management. Mark's open, clear, and engaging communication style draws team members in, keeps them engaged, and yields happy team members poised to deliver the product with great quality. Mark has a keen sense for business and the product fit born out of his long product and software development experience. Mark will be a great asset to any organization fortunate to have him.
Carlos Gabriel Marcos
Mark is simply the best Product Manager I've worked with in software development projects. He demonstrated time and time again his ability to understand complex problems and develop comprehensive, end-to-end plans to address them. Mark is able to interact seamlessly with literally every department in the company, including Sales, Legal, Finance, Taxes/Accounting, Operations, Engineering and Market. In every project we worked together, he was able to combine business goals, customer expectations and constraints to propose development plans that would deliver concrete progress while optimizing available economical and human resources. I'm looking forward to keep working with Mark in new projects!
Nihad Alibegovic
Mark's all encompassing approach to product management, commitment to attaining results, great communication skills, team driven approach to problem solving, and willingness to engage with partners, customers, and development team are all assets of a great product manager. Mark's product management approach keeps everyone engaged and driving towards common goal. He always seeks to define the product through multiple perspectives ensuring clarity towards customers, development, operations, and management. Mark's open, clear, and engaging communication style draws team members in, keeps them engaged, and yields happy team members poised to deliver the product with great quality. Mark has a keen sense for business and the product fit born out of his long product and software development experience. Mark will be a great asset to any organization fortunate to have him.
Carlos Gabriel Marcos
Mark is simply the best Product Manager I've worked with in software development projects. He demonstrated time and time again his ability to understand complex problems and develop comprehensive, end-to-end plans to address them. Mark is able to interact seamlessly with literally every department in the company, including Sales, Legal, Finance, Taxes/Accounting, Operations, Engineering and Market. In every project we worked together, he was able to combine business goals, customer expectations and constraints to propose development plans that would deliver concrete progress while optimizing available economical and human resources. I'm looking forward to keep working with Mark in new projects!
Nihad Alibegovic
Mark's all encompassing approach to product management, commitment to attaining results, great communication skills, team driven approach to problem solving, and willingness to engage with partners, customers, and development team are all assets of a great product manager. Mark's product management approach keeps everyone engaged and driving towards common goal. He always seeks to define the product through multiple perspectives ensuring clarity towards customers, development, operations, and management. Mark's open, clear, and engaging communication style draws team members in, keeps them engaged, and yields happy team members poised to deliver the product with great quality. Mark has a keen sense for business and the product fit born out of his long product and software development experience. Mark will be a great asset to any organization fortunate to have him.
Carlos Gabriel Marcos
Mark is simply the best Product Manager I've worked with in software development projects. He demonstrated time and time again his ability to understand complex problems and develop comprehensive, end-to-end plans to address them. Mark is able to interact seamlessly with literally every department in the company, including Sales, Legal, Finance, Taxes/Accounting, Operations, Engineering and Market. In every project we worked together, he was able to combine business goals, customer expectations and constraints to propose development plans that would deliver concrete progress while optimizing available economical and human resources. I'm looking forward to keep working with Mark in new projects!
Credentials
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Customer Experience Management
Rutgers UniversityMar, 2019- Nov, 2024 -
LaunchU – an InnovateU Entrepreneurship Training Class - a 5 day Entrepreneur course from Missouri Innovation Corporation (MIC) that used the "Jump Start Your Business" program developed by the Kauffman Foundation as a foundation.
Mountain View College - Business Incubator, Dallas, Texas. Taught by MTI - Momentum Texas Inc. see http://www.momentumtexas.orgAug, 2016- Nov, 2024 -
Pragmatic Marketing Certification
Pragmatic MarketingAug, 2011- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceOct, 2020- Nov, 2024
Experience
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Troverlo Inc.
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United States
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Information Services
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1 - 100 Employee
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VP of Product Development
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Apr 2021 - Present
Revolutionizing asset location tracking, tracing and IoT data collection using Wi-Fi in reverse for Enterprise partners and customers. Revolutionizing asset location tracking, tracing and IoT data collection using Wi-Fi in reverse for Enterprise partners and customers.
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Viasat
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United States
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Telecommunications
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700 & Above Employee
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Director, Product Development
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Nov 2019 - Mar 2021
Built and managed the product roadmap of initiatives, epics and user stories that leveraged customer/partner journey maps to deliver a new SaaS platform for B2B customers and partners. This included - Quote to Cash (Q2C) and Support UX/UI’s for employees, partners and customers; An updated billing system (Netcracker); A new payment provider (Adyen); API first architecture (GraphQL/RESTful).
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Senior Product Manager
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Nov 2017 - Nov 2019
Viasat is "THE" leading satellite internet service provider serving military, residential, commercial travel (planes, trains, ships) and now business customers. Recently (June 2017) we launched a satellite that extends our coverage and bandwidth to better serve our customers with internet and Wi-Fi services and products. Coming with the launch of our next generation satellites over next 2-3 years, we will provide worldwide coverage as an ISP. I work in the Global Business Solutions segment as a product manager focused on Business Support Systems (BSS) to prepare for the explosive opportunities that come with international business coverage. Show less
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Academic Technology Ventures
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Technical Advisor
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Jul 2016 - Jul 2019
I am seeking disruptive unrealized technologies at University and Government labs to bring them to the marketplace. See http://academictechventures.com/ I am seeking disruptive unrealized technologies at University and Government labs to bring them to the marketplace. See http://academictechventures.com/
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Princeton Information
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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VP Digital Technical Product Manager (contract with Citi)
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Dec 2016 - Oct 2017
Developing and executing the Digital Lending Platform roadmap at Citi using Agile principles, Scrum processes while providing product management discipline. Roadmap includes microservices, SaaS responsive web and native iOS/Android mobile applications to improve user experience, reduce costs, gain market share and fend off FinTech competitors for Citi's Global Consumer Bank's platform. Developing and executing the Digital Lending Platform roadmap at Citi using Agile principles, Scrum processes while providing product management discipline. Roadmap includes microservices, SaaS responsive web and native iOS/Android mobile applications to improve user experience, reduce costs, gain market share and fend off FinTech competitors for Citi's Global Consumer Bank's platform.
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Director, Software Engineering, Customer Interaction Technologies
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Aug 2013 - Feb 2016
As the Director of Product Development and Market Strategy, I led creative software engineering teams in multiple locations through the product development lifecycle (PDLC) of Convergys' Real-time Campaign Management Solution (CMS).♦ Product DevelopmentUtilizing Agile and Lean principles I ensured the software development lifecycle (SDLC) was understood and efficiently followed by software and test engineering, DBA, tech documentation and training teams. I delivered robust and scalable product suites that delight and help customers achieve their digital marketing objectives.♦ Market StrategyI created epics to establish the roadmap; developed marketing collateral; defined the strategy, pricing and executed the plan to roll-out/launched 5 releases; conducted sales and launch training; assisted with RFI/RFP; and evangelized product value to analysts and customers through presentations and demonstrations.♦ Product descriptionCampaign Management Solution (CMS) combines analytics and marketing automation to enable businesses to launch interactive real-time context rich campaigns. It was powered by CVG's market-proven Telco-grade real-time decisioning engine – a business rules, workflow and analytics platform.Applying rules to empowered customer’s behavior (events), preferences and needs, enabled CVG's clients to tailor a more personalized experience that drove higher uptake on offers, increased retention and nurtured a deeper understanding of the customer journey for future interactions.UI's were built using Grails, run-time with Java, executed on Linux, utilized Oracle or PostgreSQL RDBMS. Oracle's Berkeley aided real-time performance and was highly available (HA). Integrated with Nagios to monitor and communicate alerts. BIRT was used for reporting or customer could use their own BI tools.We were in the process of using Kafka, Spark and Hadoop to interact with big data and interaction history to further expand CMS's data-driven campaign abilities. Show less
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Director, Product Strategy and Management, Customer Interaction Technologies
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Nov 2010 - Aug 2013
This started as a career empowering 2-year sabbatical from R&D to initiate and launch a product component and solution from a Product Management position.☛ Goal – increase my knowledge and exposure to more facets of the product life cycle beyond research, development, support, project management, program management and test. Assignments:♦ Campaign Management I defined and executed a strategy to position and launch a Campaign Management Solution (CMS) utilizing CVG’s real-time Dynamic Decisioning Solution as a digital marketing campaign execution engine. CMS utilized business rules, workflow and recommendation engines to enable marketing teams to quickly create personalized promotions that engage customers to stimulate usage and loyalty; increasing the share of wallet. UI's were built using Grails, run-time with Java, and it ran on Linux. I led using Agile principles, the completion of 3 releases within budget and on time that were deployed into production.♦ Business Analytics and Reporting I defined, established, positioned and launched business analytic products/services for Convergys’s Intelligent Voice Portal On-Demand Cloud platform and Customer Premises solutions. This included event based notification, analytic based services, and interactive reporting using IBM's Cognos. This ran on Linux and storage utilized Oracle RDBMS. Show less
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Director, Software Engineering, Research and Development (R&D)
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Sep 2008 - Nov 2010
Convergys acquired Intervoice on 4 Sept 2008.I directed distributed product development teams through 1 major and at least one minor release per year of the flagship Intelligent Voice Portal and Intelligent Self-Service product suites. This was available as a customer premises or On-demand cloud offering.I also directed the test engineering, technical documentation and customer training development teams for IVP.I added a "developer zone" to allow customers to play in a sandbox with use case recipes that were defined in a "cookbook" for step by step learning of IVP's Interaction Composer - an Eclipse based IDE that enables the development of elegant markup based voice, data and call control based applications. See link to learn more.The customer interaction flow was designed by the customer or professional services via a UI developed by my team in Eclipse. The platform ran on Windows and was developed in Java with some C++ and utilized Oracle or Sybase RDBMS for data storage. Show less
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Intervoice
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Telecommunications
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1 - 100 Employee
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Director Software Engineering, R&D
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Aug 2004 - Sep 2008
Products developed and released from within my group for the flagship Intelligent Voice Portal (IVP) platform:♦ Server-side run-time engines - VoiceXML (VXML), CCXML (Call Control Markup Language), SipServlet, SCXML (State Chart eXtensible Markup Language), MRCP (Media Resource Control Protocol to interface to ASR and TTS vendors), Data Communication Gateway and Alert Notification Gateway.♦ Graphical application solution authoring tools that are Eclipse plug-ins. These tools created applications that utilize W3C's SCXML specification to orchestrate elegant and effective voice and DTMF based self-service applications. It has vast capabilities to graphically layout call flows, data flows, and notifications to enable efficient self-service inbound and outbound Interactive Voice Portal applications.♦ OAMP - administrative UI that provides health monitoring, alerts, SNMP traps and alarms.♦ Reporting - operational reports are scheduled to be delivered or run ad hoc.♦ The platform ran on Windows and was developed in Java with some C++ and utilized Oracle or Sybase RDBMS for data storage. It was available as a customer premises offering. Show less
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Senior Manager, R&D
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Mar 2003 - Jul 2004
I coordinated as a Program Manager between Microsoft (MS), Intel-Dialogic and Intervoice development teams the release of Intervoice’s 1.0 “TIM” (telephony interface manager) for MS Speech Application Language Tags (SALT) platform – later called Microsoft Speech Server and then Microsoft Speech Platform. The TIM ran on Intervoice's HAL (hardware abstraction layer) developed for its IVP solution.
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Manager, R&D
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Aug 1997 - Mar 2003
R&D developed and released several telephony board versions, the hardware abstraction layer (HAL) and embedded software that ran on these boards.I managed the team that rearchitected the HAL layer to work with Dialogic's telephony board to reduce cost and complexity of our releases of voice portal. This was a significant endeavor that required new programming languages and change in culture. I lead the team to add MRPC, a W3C standard, to interface between Intervoice's VoiceXML browser and multiple voice recognition and text to speech (TTS) vendors. This greatly simplified and reduced code volume and enable us to develop a simulator to test new vendors implementations of MRCP for compatibility. Show less
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Software Systems Engineer, R&D
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May 1995 - Aug 1997
I developed telephony protocols, device drivers and middleware code for proprietary telephony boards.
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U.S. Navy Reserve
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United States
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Armed Forces
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700 & Above Employee
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Electrician's Mate
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1987 - 1994
Attached to SIMAs in Pearl Harbor, HI, San Diego, CA and Treasure Island, CA while serving in Utah as an Electrician's Mate. This funded college, so I could graduate debt free. Attached to SIMAs in Pearl Harbor, HI, San Diego, CA and Treasure Island, CA while serving in Utah as an Electrician's Mate. This funded college, so I could graduate debt free.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Electrician's Mate
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1985 - 1986
Boot Camp, A-School, initial training Boot Camp, A-School, initial training
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Education
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The University of Dallas
Master of Business Administration (M.B.A.), Engineering Management -
Utah State University
Bachelor’s Degree, Electrical Engineering and Business Administration (dual major)
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