Experience

Mo

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Chief Of Staff

  • Aug 2021 - Present

• Head of Customer

  • Sep 2016 - Sep 2021

  Leading the Customer Success team at Mo with responsibility for implementation, retention & renewal and customer support. Mo is a new kind of reward and recognition platform that makes it easy for busy managers to meaningfully recognise, engage and connect with their teams. Most recognition tools fail because they are focused on top-down recognition, are based only on transactional rewards and only benefit the highest performers with generic gift cards. This leaves the majority of… Show more Leading the Customer Success team at Mo with responsibility for implementation, retention & renewal and customer support. Mo is a new kind of reward and recognition platform that makes it easy for busy managers to meaningfully recognise, engage and connect with their teams. Most recognition tools fail because they are focused on top-down recognition, are based only on transactional rewards and only benefit the highest performers with generic gift cards. This leaves the majority of your people feeling invisible and under-appreciated. Mo does things differently. We equip managers with weekly suggestions to energise and connect with their people, help teams build habits of recognition into their day-to-day rhythms and go beyond simple rewards as a way to motivate staff.



Sussex Innovation

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Catalyst Team Member

  • Sep 2015 - Aug 2016

  Sussex Innovation Centre is a management consultancy and business incubator for start-ups and scale-ups that brings a range of consultancy services designed to to encourage innovation and growth including the Catalyst Team- a team of graduates who work alongside the Innovation Support team in order to carry out strategic objectives. Projects managed within procurement, UX/UI testing, CRM, market research, campaign management, marketing, content creation, social media strategy and… Show more Sussex Innovation Centre is a management consultancy and business incubator for start-ups and scale-ups that brings a range of consultancy services designed to to encourage innovation and growth including the Catalyst Team- a team of graduates who work alongside the Innovation Support team in order to carry out strategic objectives. Projects managed within procurement, UX/UI testing, CRM, market research, campaign management, marketing, content creation, social media strategy and business development. Managed up to 6 projects at once- with fluctuating demands and priorities. The longest running project worked to establish the first satellite hub- Sussex Innovation Croydon. This role involved assisting in coordinating marketing efforts, the management of the community and events as well as working with the pipeline and interviewing prospective clients. Show less Sussex Innovation Centre is a management consultancy and business incubator for start-ups and scale-ups that brings a range of consultancy services designed to to encourage innovation and growth including the Catalyst Team- a team of graduates who work alongside the Innovation Support team in order to carry out strategic objectives. Projects managed within procurement, UX/UI testing, CRM, market research, campaign management, marketing, content creation, social media strategy and… Show more Sussex Innovation Centre is a management consultancy and business incubator for start-ups and scale-ups that brings a range of consultancy services designed to to encourage innovation and growth including the Catalyst Team- a team of graduates who work alongside the Innovation Support team in order to carry out strategic objectives. Projects managed within procurement, UX/UI testing, CRM, market research, campaign management, marketing, content creation, social media strategy and business development. Managed up to 6 projects at once- with fluctuating demands and priorities. The longest running project worked to establish the first satellite hub- Sussex Innovation Croydon. This role involved assisting in coordinating marketing efforts, the management of the community and events as well as working with the pipeline and interviewing prospective clients. Show less



Event Bars Ltd

• Various (Around UK)

• Area Coordinator

  • Aug 2014 - Aug 2015

  Worked at a variety of festival sites around the UK- including Glastonbury Festival. Responsibilities prior to the event included site mapping, logistics planning and general build. During the event responsibilities extend to include public relations, staff/volunteer management, client management, area communications and site safety, in practice can involve liaising with security and emergency services as necessary. The nature of the work is highly unpredictable and… Show more Worked at a variety of festival sites around the UK- including Glastonbury Festival. Responsibilities prior to the event included site mapping, logistics planning and general build. During the event responsibilities extend to include public relations, staff/volunteer management, client management, area communications and site safety, in practice can involve liaising with security and emergency services as necessary. The nature of the work is highly unpredictable and requires swift and decisive action and conflict resolution. Show less Worked at a variety of festival sites around the UK- including Glastonbury Festival. Responsibilities prior to the event included site mapping, logistics planning and general build. During the event responsibilities extend to include public relations, staff/volunteer management, client management, area communications and site safety, in practice can involve liaising with security and emergency services as necessary. The nature of the work is highly unpredictable and… Show more Worked at a variety of festival sites around the UK- including Glastonbury Festival. Responsibilities prior to the event included site mapping, logistics planning and general build. During the event responsibilities extend to include public relations, staff/volunteer management, client management, area communications and site safety, in practice can involve liaising with security and emergency services as necessary. The nature of the work is highly unpredictable and requires swift and decisive action and conflict resolution. Show less



University of Sussex Students' Union

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Customer Service Assistant

  • Jan 2012 - Jul 2015



International Summer School

• University of Sussex

• Associate Tutor for Physics

  • Jul 2014 - Aug 2014

  The University of Sussex International Summer School is a respected institution that regularly takes on around 2000 American students, around 300 of which for physics, in order to give them accelerated 8 week courses in various areas of academia which count for full credit with their home universities. Over the entire period I was responsible for the teaching of six separate classes of 13 students during a high intensity course covering Mechanics, Fluid Dynamics, Electromagnetism… Show more The University of Sussex International Summer School is a respected institution that regularly takes on around 2000 American students, around 300 of which for physics, in order to give them accelerated 8 week courses in various areas of academia which count for full credit with their home universities. Over the entire period I was responsible for the teaching of six separate classes of 13 students during a high intensity course covering Mechanics, Fluid Dynamics, Electromagnetism, Relativity and Optical Physics at a university level. Show less The University of Sussex International Summer School is a respected institution that regularly takes on around 2000 American students, around 300 of which for physics, in order to give them accelerated 8 week courses in various areas of academia which count for full credit with their home universities. Over the entire period I was responsible for the teaching of six separate classes of 13 students during a high intensity course covering Mechanics, Fluid Dynamics, Electromagnetism… Show more The University of Sussex International Summer School is a respected institution that regularly takes on around 2000 American students, around 300 of which for physics, in order to give them accelerated 8 week courses in various areas of academia which count for full credit with their home universities. Over the entire period I was responsible for the teaching of six separate classes of 13 students during a high intensity course covering Mechanics, Fluid Dynamics, Electromagnetism, Relativity and Optical Physics at a university level. Show less



Ion Quantum Technology Group

• University of Sussex

• Research Associate

  • Jun 2012 - Jul 2013

  Volunteering during the summer of first year and securing a bursary for research from the Institute of Physics during the summer of second year. Worked on the demonstration of vertical ion shuttling, which is of great importance to the development of the next generation of computing. Any work completed was expected to adhere to the same deadlines as the rest of the teams, with weekly group meetings to present then assess our findings and discuss budget and time… Show more Volunteering during the summer of first year and securing a bursary for research from the Institute of Physics during the summer of second year. Worked on the demonstration of vertical ion shuttling, which is of great importance to the development of the next generation of computing. Any work completed was expected to adhere to the same deadlines as the rest of the teams, with weekly group meetings to present then assess our findings and discuss budget and time constraints. It also included the use of programming languages LabView, Mathematica and C++. Show less Volunteering during the summer of first year and securing a bursary for research from the Institute of Physics during the summer of second year. Worked on the demonstration of vertical ion shuttling, which is of great importance to the development of the next generation of computing. Any work completed was expected to adhere to the same deadlines as the rest of the teams, with weekly group meetings to present then assess our findings and discuss budget and time… Show more Volunteering during the summer of first year and securing a bursary for research from the Institute of Physics during the summer of second year. Worked on the demonstration of vertical ion shuttling, which is of great importance to the development of the next generation of computing. Any work completed was expected to adhere to the same deadlines as the rest of the teams, with weekly group meetings to present then assess our findings and discuss budget and time constraints. It also included the use of programming languages LabView, Mathematica and C++. Show less



University of Sussex Alumni Fund

• University of Sussex

• Telephone Fundraiser

  • Sep 2011 - Nov 2011



REAL Fundraising | B Corp

• Fundraising
• 1 - 100 Employee

• Professional Street Fundraiser

  • Oct 2010 - Jan 2011

  Face to face charity fundraising requiring an assertive attitude and readily calling up relevant extensive knowledge of various charities. The role grew to take on responsibility for the team’s performance, security of donors sensitive information and adhering to varied strict legislation concerning the behavior of street fundraisers as Team Leader assist. Face to face charity fundraising requiring an assertive attitude and readily calling up relevant extensive knowledge of various charities. The role grew to take on responsibility for the team’s performance, security of donors sensitive information and adhering to varied strict legislation concerning the behavior of street fundraisers as Team Leader assist.



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Shop Floor Assistant

  • Sep 2007 - Sep 2010