Mark Roethof

Freelance ServiceNow Consultant at Bitez Hyperautomation Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Dronten, Flevoland, Netherlands, NL
Languages
  • Dutch Native or bilingual proficiency
  • English Full professional proficiency
  • German Limited working proficiency
  • Turkish Elementary proficiency

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Credentials

  • ServiceNow Micro-Certification Welcome to ServiceNow
    ServiceNow
    Jul, 2022
    - Nov, 2024
  • ServiceNow Micro-Certification Application Developer Process Creator
    ServiceNow
    Sep, 2021
    - Nov, 2024
  • ServiceNow Micro-Certification Application Developer User Interface Creator
    ServiceNow
    Sep, 2021
    - Nov, 2024
  • ServiceNow Micro-Certification Citizen Developer Application Creator
    ServiceNow
    Sep, 2021
    - Nov, 2024
  • ServiceNow Micro-Certification Citizen Developer Process Creator
    ServiceNow
    Sep, 2021
    - Nov, 2024
  • ServiceNow Micro-Certification Suite Application Developer Core Skills
    ServiceNow
    Sep, 2021
    - Nov, 2024
  • ServiceNow Micro-Certification Suite Citizen Developer Core Skills
    ServiceNow
    Sep, 2021
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
    ServiceNow
    Jul, 2021
    - Nov, 2024
  • ServiceNow Micro-Certification Business Continuity
    ServiceNow
    May, 2021
    - Nov, 2024
  • ServiceNow Micro-Certification DevOps
    ServiceNow
    May, 2021
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Vendor Risk Management (CIS-VRM)
    ServiceNow
    Nov, 2020
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: Field Service Management
    ServiceNow
    Oct, 2020
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: Now Intelligence
    ServiceNow
    Oct, 2020
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: Now Platform
    ServiceNow
    Oct, 2020
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: Field Service Management
    ServiceNow
    Oct, 2020
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR)
    ServiceNow
    Jul, 2020
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Vulnerability Response (CIS-VR)
    ServiceNow
    Jun, 2020
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Event Management (CIS-EM)
    ServiceNow
    May, 2020
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM)
    ServiceNow
    May, 2020
    - Nov, 2024
  • ServiceNow Micro-Certification CMDB Health
    ServiceNow
    May, 2020
    - Nov, 2024
  • ServiceNow Micro-Certification Configure the CMDB
    ServiceNow
    May, 2020
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Project Portfolio Management (CIS-PPM)
    ServiceNow
    Mar, 2020
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Discovery (CIS-Discovery)
    ServiceNow
    Jan, 2020
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
    ServiceNow
    Nov, 2019
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Application Portfolio Management (CIS-APM)
    ServiceNow
    Jun, 2019
    - Nov, 2024
  • ServiceNow Micro-Certification CSM with Service Management for Implementers
    ServiceNow
    May, 2019
    - Nov, 2024
  • ServiceNow Micro-Certification Flow Designer
    ServiceNow
    May, 2019
    - Nov, 2024
  • ServiceNow Micro-Certification IntegrationHub
    ServiceNow
    May, 2019
    - Nov, 2024
  • ServiceNow Micro-Certification Agile and Test Management Implementation
    ServiceNow
    Mar, 2019
    - Nov, 2024
  • ServiceNow Micro-Certification Platform Subscription Model
    ServiceNow
    Mar, 2019
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Human Resource Service Delivery (CIS-HR)
    ServiceNow
    Jan, 2019
    - Nov, 2024
  • ServiceNow Suite Certification HR Enterprise
    ServiceNow
    Jan, 2019
    - Nov, 2024
  • ServiceNow Suite Certification HR Professional
    ServiceNow
    Jan, 2019
    - Nov, 2024
  • ServiceNow Micro-Certification Application Portfolio Management
    ServiceNow
    Nov, 2018
    - Nov, 2024
  • ServiceNow Micro-Certification HR Integrations
    ServiceNow
    Nov, 2018
    - Nov, 2024
  • ServiceNow Micro-Certification Agent Intelligence
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Micro-Certification Asset Models Management
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Micro-Certification Enterprise Onboarding and Transitions
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Micro-Certification Performance Analytics
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Micro-Certification Service Portal
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Micro-Certification Virtual Agent
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Suite Certification CSM Professional
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Suite Certification ITSM Professional
    ServiceNow
    Oct, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: IT Asset Management
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: IT Business Management
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: IT Operations Management
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: Security Operations
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: IT Asset Management
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: IT Business Management
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: IT Operations Management
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: Security Operations
    ServiceNow
    Sep, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Pre-Sales Specialization: Governance, Risk & Compliance
    ServiceNow
    Aug, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: Governance, Risk & Compliance
    ServiceNow
    Aug, 2018
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)
    ServiceNow
    Aug, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: Customer Service Management
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: Human Resource Service Delivery
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: IT Service Management
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: Performance Analytics
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Partner Sales Specialization: Platform
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Pre-Sales Specialization: Customer Service Management
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Pre-Sales Specialization: HR Service Delivery
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Pre-Sales Specialization: IT Service Management
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certification Pre-Sales Specialization: Performance Analytics
    ServiceNow
    Jul, 2018
    - Nov, 2024
  • ServiceNow Certified Application Developer (CAD)
    ServiceNow
    Jun, 2018
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)
    ServiceNow
    May, 2018
    - Nov, 2024
  • ServiceNow Accreditation Service Portal
    ServiceNow
    Mar, 2018
    - Nov, 2024
  • ServiceNow Human Resources Istanbul Services Sales Learning Path
    ServiceNow
    Mar, 2018
    - Nov, 2024
  • ServiceNow Communication Workshop Training for Partners
    ServiceNow
    Dec, 2017
    - Nov, 2024
  • ServiceNow SAIF Fundamentals
    ServiceNow
    Nov, 2017
    - Nov, 2024
  • ServiceNow Accreditation Customer Service Mgmt (Technical)
    ServiceNow
    Sep, 2017
    - Nov, 2024
  • ServiceNow Accreditation Express
    ServiceNow
    Sep, 2017
    - Nov, 2024
  • ServiceNow Certified System Administrator (CSA)
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Change Management
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Edge Encryption
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Financial Management
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Human Resources
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Incident Management
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Orchestration
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Performance Analytics
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Platform Core
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Problem Management
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Project Portfolio Suite
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • ServiceNow Accreditation Technical Best Practices
    ServiceNow
    Jan, 2017
    - Nov, 2024
  • HP Operations Orchestration 10.x Software (ATP)
    Hewlett Packard Enterprise
    Dec, 2016
    - Nov, 2024
  • Sport Psychology
    NTI
    Jul, 2011
    - Nov, 2024
  • Practice Supervisor in Sports
    ASK
    Dec, 2010
    - Nov, 2024
  • HP Service Manager 7 (Implementing HPSM Software)
    HP
    Oct, 2008
    - Nov, 2024
  • ITIL 2 Foundations
    Exin
    Feb, 2008
    - Nov, 2024
  • Driver's license
    CBR
    Aug, 2003
    - Nov, 2024

Experience

    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Freelance ServiceNow Consultant
      • Jul 2022 - Present

    • Netherlands
    • Spectator Sports
    • 1 - 100 Employee
    • 2nd Assistant Coach/Analyst
      • Jul 2016 - Mar 2023

      (Professional sports organization)2nd Assistant Coach/Analyst men's seniors professional team (runner-up National Cup 2023, winner Dutch Supercup 2019, winner Dutch Basketball League 2019, runner-up National Cup 2019, winner Dutch Supercup 2017, runner-up Dutch Basketball League 2017, runner-up National Cup 2017).- Ingame play by play analysis;- Game shot selection analysis;- Player efficiency rating analysis;- Tagging of live video and viewing clips during halftime break at games. Show less

    • Teammanager
      • Jul 2016 - Jun 2018

      (Professional sports organization)Associate teammanager men's seniors first team (winner Dutch Supercup 2017, runner-up Dutch Basketball League 2017, runner-up National Cup 2017). Maintaining and facilitating the general running of the team - supported by the office staff - to ensure players and coaching staff members can concentrate in full on their sports specific duties. In addition, expanded the maturity level of the sports program.- Creation of a (semi-)automated filming of practices;- Introduction of live statistics at home games;- Record and digitize of work processes;- Setting up a cloud environment to share game and scouting information. Show less

    • Netherlands
    • Business Consulting and Services
    • 200 - 300 Employee
    • Technical Platform Architect
      • Jan 2021 - May 2022

      (ServiceNow implementation, training and support services)Technical Platform Architect.- Advising in pre-sales processes;- Custom Application design and development;- Giving knowledge sessions internally, at customers and ServiceNow;- Implementations of EC, HRSD, VA;- Revising System Upgrade and System Clone procedures at customers;- Participating in tenders;- Setting up and testing design principles and internal quality control.

    • Technical Consultant
      • Nov 2016 - Dec 2020

      (ServiceNow implementation, training and support services)Technical Consultant.- Custom Application design and development;- Development and support in DevOps context;- Implementations of ITSM, CSM, FM, GRC, SAM, SP, VA, Now Mobile, Agile development;- Performing release upgrades from Istanbul;- Setting up and maintain REST and SOAP integrations.

    • Netherlands
    • Banking
    • 700 & Above Employee
    • DevOps IT Specialist
      • May 2013 - Sep 2016

      (IT domain international financial service provider)IT Specialist within the support and development team in the area of automation (HP Operations Orchestration). Since 2014 in Agile/Scrum and DevOps related, up to 2014 in development related. - Advising and supporting the customer with customer applications;- Automating IT support processes;- Educating new colleagues;- Maintain, test and develop changes;- Manage the specialist software and environments;- Participate in projects. Show less

    • Technical Application Support
      • Apr 2008 - Apr 2013

      (IT domain international financial service provider)Primary responsibility technical application support within support and development team in the area of IT Service Management tooling (multiple HP products).- Arrange specialist software installations and upgrades;- Educating new colleagues;- Manage the specialist software and environments (24x7 environment);- Maintain, test and develop changes;- Participate in projects;- Primary contact with vendor.

    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Consultant
      • Nov 2007 - May 2011

      (Specialized services In IT Service Management) Technical Consultant in the area of IT Service Management software (several HP products). (Specialized services In IT Service Management) Technical Consultant in the area of IT Service Management software (several HP products).

    • Co-worker Registration and Preservation / Barly / Wheat
      • Jun 2001 - Aug 2009

      (Crop breading) Since 2006 department assistant barley and oats and registration and preservation (July and August 2009 as well 2008, July to October 2007 and 2006). Until 2005 as holiday job in the months of June to August. (Crop breading) Since 2006 department assistant barley and oats and registration and preservation (July and August 2009 as well 2008, July to October 2007 and 2006). Until 2005 as holiday job in the months of June to August.

  • Specialist Retail Systems
    • Almere, Netherlands
    • Software Engineer / Internship
      • Sep 2005 - May 2006

      (Innovative IT automation for retail) Internship followed by entry into service as a Software Engineer in the development and software support team. (Innovative IT automation for retail) Internship followed by entry into service as a Software Engineer in the development and software support team.

  • e-Webs
    • Amsterdam, Netherlands
    • Internship
      • Feb 2004 - Jun 2004

  • AVPRO
    • Dronten, Netherlands
    • Internship
      • Sep 2001 - Jan 2002

  • O.B.S. De Lepelaar
    • Lelystad, Netherlands
    • Internship
      • Feb 2001 - Apr 2001

Education

  • INHOLLAND University
    University Of Applied Sciences Education, Information and Communication Technology
    2002 - 2006
  • ROC Flevoland
    Senior Secondary Vocational Education, System Manager Small Business Company
    1999 - 2002
  • SGL
    Lower General Secondary Education
    1995 - 1999
  • Zuiderzeeschool
    Primary School
    1987 - 1995

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