Experience

CCM-Finance

• France
• Financial Services
• 1 - 100 Employee

• Loan Operations Analyst

  • Mar 2019 - Present

  CCM-Finance is the top local hard money lender for real estate projects in Minneapolis and St. Paul, Minnesota. CCM-Finance is the top local hard money lender for real estate projects in Minneapolis and St. Paul, Minnesota.



Pearson VUE

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Program Manager

  • Apr 2015 - Nov 2018

  Work with internal staff and vendors to develop processes, procedures, and schedules.Work with clients to ensure that plans and schedules are viable and clients understand their roles.Develop, maintain, and communicate project master schedules of deadlines and deliverables.In collaboration with senior management provide support and problem-solving to client. Adjust processes to improve the delivery, coordination, and quality of contract deliverables.Manage, document, and communicate changes in scope.Coordinate program leads who manage the multiple project teams Insure workflows and handoffs are efficient and effective.Identify project risks and mitigations to address potential impacts on cost, schedule, or quality.Provide senior leadership with regular program status updates. Apply project management best practices.Establish and facilitate program meetings.Lead global remote support initiative of multiple teams. Show less

• Technical Account Manager

  • Apr 2013 - Apr 2015

  Pearson VUE is the largest commercial testing company and educational publisher in the world. Credential Management is core to how Pearson serves its customers in professional assessment and continuing education.- Delivered excellent customer service to multiple clients at varying stages of maturity. - Collaborated with clients and internal teams to meet objectives varying programs and products.- Participated in intra-department prioritization processes, tracking short and long-term development projects and served as the voice for stakeholders across departments.- Performed technical database management and customized program services for over 10 clients.- Provided face-to-face and remote customer support to technology and regulatory clients.- Supported manager with management of QBRs and KPI tracking.- Managed support ticket system to meet performance goals and assist colleagues in serving clients.- Coordinated team trainings to improve internal staff competencies and external team effectiveness.- Assisted implementation team in conversion of federal client from integration to on-going maintenance.- Rapidly learned and co-managed file processing of high volume of data imports and exports.- Demonstrated creative troubleshooting working to resolve issues for clients in rapid response climate.- Eagerly took on multiple new roles as lead management transitioned, requiring I rapidly learn new processes and technologies while developing and nurturing cross-departmental relationships. Show less



Live Ink

• United States
• Events Services

• Project Manager

  • Nov 2005 - Jan 2013

  Online Media products production to Publishing Industries, Education, and Mass Market. Coordinated the development, refinement and customization of new-to-the-world custom software. Worked with cross-functional groups to integrate within a customer’s existing systems. Software Development; Business Analyst; Business Development, Webmaster - Scripted and produced materials, presentations, and how-to videos in support of B2B marketing efforts and direct-to-consumer sales. - Provided industry tradeshow support, cultivating business leads for new-to-the-world technology. - Designed and implemented user-friendly e-book interfaces, integrating core technology with complex customer required elements. - Managed rotating team of 6-8 subcontractors; performed quality assurance on ~50 textbooks. - Scoped and executed multiple, multiphase client projects from ingestion to deliverables, carefully documenting client-side errors and making adjustments as customer needs evolved. - Demonstrated resourcefulness by adjusting a project plan in the 11th hour, executing a major project on budget under tight timelines, securing the account and saving the client over $100,000. Show less



Keller Williams Realty

• Real Estate
• 700 & Above Employee

• Technology Support Specialist/Business Analyst

  • May 2004 - Nov 2005

  Responsible for establishing the infrastructure for this new business, from selection through deployment of technology (servers, computers, printers, internet, phones, etc). - Performed business analysis, gathering data to identify opportunities for opening new franchises. - Maintained servers and internal resources for multiple realty offices, ensuring reliability and access. - Trained staff and contractors specific to office operations and technology infrastructure. - Coordinated physical build out of new offices, selecting and managing multiple contractors, and ensuring all aspects of these complex projects were completed on time and within budget. - Coordinated services and collaborated with vendors in support of technical infrastructure. Show less



Mortgage & Investment Consultants

• United States
• Real Estate

• Technology Support Specialist/Office Manager

  • May 2003 - Nov 2005

  Established the technical infrastructure for this new enterprise. Onboarded new Mortgage Brokers, and provided office management and technical support services. - Managed Level 2 Help Desk, supporting 12 offices and over 150 contractors, both onsite and remote. - Oversaw the conversion from legacy Loan Management System to CalyxPoint, without disruption to the end user. Trained end users in the use of this improved tool. - Wore multiple hats including serving as network administrator and office marketing specialist. Show less



CAP USA

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Office Manager

  • May 2002 - Dec 2003

  Office Manager; Accountant; Credit Specialist; Sales - Counselor to clients and trainer in credit repair strategies informed by federal legislation. - Sales & Office management. - Oversaw closure of this business as it evolved into a mortgage brokerage and real estate offices under same ownership group. Office Manager; Accountant; Credit Specialist; Sales - Counselor to clients and trainer in credit repair strategies informed by federal legislation. - Sales & Office management. - Oversaw closure of this business as it evolved into a mortgage brokerage and real estate offices under same ownership group.



TechArch Consulting

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • 1999 - 2002

  40 person business consulting firm focusing on Information Technology and Business Services. Performed a variety of projects focused on technical infrastructure and business planning: - Core member of business strategy planning and Balanced Scorecard implementation teams, creating and mapping values and mission to metrics for manufacturing client. - Scoped, built and installed interim database solution to serve telecom client as larger project was developed.Trained clients on operation and eventual cut-over to final project deliverable. Show less



Ian Alliott Consulting

• Business Analyst

  • 1998 - 2001

  10 person business consulting firm focusing on Information Technology and Business Services. Performed a variety of projects focused on technical infrastructure and business planning: - Asset management and Y2K consulting long-term engagement to assess risk and implement solutions for supply chain industry. Built and executed unit and enterprise tests. - Worked with project team to scope and develop industry-leading customized secure mainframe access for insurance industry client. Built use cases and executed automated testing. - Core member of business strategy planning and Balanced Scorecard implementation teams, creating and mapping values and mission to metrics for manufacturing client. - Collaborated with office team to document and produce intellectual capital eventually used in merger with larger organization. - Compiled, produced, and distributed company newsletter. Show less



ARCADIS

• United States
• Architecture and Planning
• 1 - 100 Employee

• Senior Environmental Geologist

  • 1995 - 1998

  Project management; Site Geologist; Equipment Manager - Conducted Phase I, II, III, & IV environmental investigations (property assessments to remediation plus Superfund and RCRA site investigations). - Evaluated and directed multiple remediation projects. - Supported legal team of expert witnesses with research findings and materials. - Reported to local, state and federal agencies and executed reimbursement programs - Performed large scale hydrology evaluations. - Point person for clients in coordination of site work, subcontractors, and vendors. - Managed budgets, equipment inventories, and ordering. Show less



GaiaTech

• Italy
• Environmental Services
• 1 - 100 Employee

• Senior Environmental Geologist

  • 1994 - 1995

  Project management; Site Geologist; Equipment Manager (Continuation of MAECORP work following restructuring & new ownership) - Conducted Phase I, II, III environmental investigations (property assessments to remediation plus Superfund and RCRA site investigations). - Evaluated and directed multiple remediation projects. - Reported to local, state and federal agencies and executed reimbursement programs. - Point person for clients in coordination of site work, subcontractors, and vendors. Show less



MAECORP

• United States

• Environmental Geologist

  • 1990 - 1994

  Project management; Site Geologist; Equipment Manager - Conducted Phase I, II, & III environmental investigations (property assessments to remediation plus Superfund and RCRA site investigations). - Evaluated and directed multiple remediation projects. - Reported to local, state and federal agencies and executed reimbursement programs - Performed large scale hydrology evaluations. - Point person for clients in coordination of site work, subcontractors, and vendors. - Managed budgets, equipment inventories, and ordering. Show less