Experience

Office Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Sales Program Manager

  • Oct 2021 - Present

  Leading Verizon partner for VoIP and Business Internet solutions. We provide our sales partners with pre-sales and post-sales support with proven processes and industry expertise. Leading Verizon partner for VoIP and Business Internet solutions. We provide our sales partners with pre-sales and post-sales support with proven processes and industry expertise.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• PREMIER SERVICE CONSULTANT

  • Nov 2020 - Oct 2021

  - Leverage customer service to proactively explore opportunities, match products/solutions with customer needs and create viable sales leads to meet sales goals. - Successfully handle inquiries from customers related to billing, rate plans, features, and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. - Champion AT&T customer requests in a timely, professional manner to ensure first time call resolution, providing world class customer service. - Dramatically troubleshoot and resolve customer impacting issues to voice & data issues that span multiple networks and interdependent network elements.

• Retail Sales Consultant

  • Aug 2017 - Nov 2020

  - Generated revenue by effectively communicating company products and services, harnessing a consultative sales approach, and communicating the benefits of products, services, features, rate plans and special offers to new and existing customers. - Key driver in retail and business sales, marketing home and business AT&T services such as wireless, internet and TV, demonstrating product familiarity and retail sales expertise. - Mobilized contracts, enable systems, update equipment, and address fundamental technical questions relating to equipment and service plans in place. - Highly sought for enhancing customer satisfaction through company directives, tailored packaging of network service contracts, product training and troubleshooting services. - Center stage impact in determining current and new retail customers' wireless telecommunications specifications, proposing solutions that streamline and enhance the consumer experience. - Served as an ambassador representing the Westlake AT&T store in the local Chamber of Commerce. - Effectively presented solutions to customers with personal wireless devices and home entertainment services and support small business accounts providing them with wireless devices that would be more efficient for the owner's business.



Welcomemat Services

• United States
• Advertising Services

• Franchise Owner

  • Mar 2016 - May 2018

  - Relentless pursuit of Welcomemat's turn-key new mover marketing platform in which consumers had redemption rates of up to 50 % and loyal-customer sales growth of up to 400 % of their investment in Welcomemat. - Gained immense ground by supporting business development directors in generating new business, conducting research on potential client companies, and maintaining relationships with existing clients. - Increased revenue for small businesses by managing the marketing and project management processes and deploying marketing techniques that boosted operational efficiency. - Spearheaded all activities from sale to onboarding with new marketing campaigns designed to increase client brand awareness and lead generation initiatives.



NXP Semiconductors

• Netherlands
• Semiconductor Manufacturing
• 700 & Above Employee

• Process Engineering Technician / Cell Lead – BOND/CMP/WLP (OHT-FAB)

  • 2015 - 2016

  - Devised and deployed a comprehensive NOVA Guide (CMP) a key enabler in semiconductor device scaling which is critical for improving device performance and production yield. - Significantly reduced wafer scrap risk due to incorrect NOVA recipe set ups by developing a comprehensive NOVA guide detailing recipe creation and operations, ensuring recipes were correctly formulated. - Revamped and enhanced numerous specs, SWE, and OCAP procedures with enhancements to the standard operating procedure facilitating continuous improvement. - Elevated effectiveness by training new process technicians, tailoring training needs and delivering increased skill sets in a thorough and timely manner that met production needs.



Freescale Semiconductor

• Process Engineering Technician – CLEANS/FILMS/CMP/BOND (OHT-FAB)

  • 2005 - 2015

  - Diminished ILDRT cycle processing time 25% by developing a more streamlined ILDRT process. - Played a key role in several engineering projects/teams including NPI/NTI, 5S, Implant Standard Work Kaizen, Continuous Improvement, Si Poly/Sensor Work, and Hard Down Action Plans. - Reduced chemical usage and cost by extending chemical bath-life for wet hoods, harnessing a process simulation software to test and find the most appropriate production strategies. - Diminished ILDRT cycle processing time 25% by developing a more streamlined ILDRT process. - Played a key role in several engineering projects/teams including NPI/NTI, 5S, Implant Standard Work Kaizen, Continuous Improvement, Si Poly/Sensor Work, and Hard Down Action Plans. - Reduced chemical usage and cost by extending chemical bath-life for wet hoods, harnessing a process simulation software to test and find the most appropriate production strategies.



Motorola, Inc

• United States
• Telecommunications

• Process Engineering Technician – BUMP (BAT-1)

  • 2000 - 2003

  • Facilitated the successful transfer of major tool sets across locations while maintaining zero production impact. • Determined production line stabilization metrics before/after tool transfers by collecting and analyzing relevant data minimizing defect variations and maintaining production quality goals. • Provided strategic guidance to manufacturing managers regarding equipment and process issues allowing for zero impact on production goals. • Facilitated the successful transfer of major tool sets across locations while maintaining zero production impact. • Determined production line stabilization metrics before/after tool transfers by collecting and analyzing relevant data minimizing defect variations and maintaining production quality goals. • Provided strategic guidance to manufacturing managers regarding equipment and process issues allowing for zero impact on production goals.



Motorola

• 1 - 100 Employee

• N06 Process Control Operator /Group Lead

  • 1997 - 2000

  Integrally involved in key aspects of manufacturing operations, including document/process audits, employee training, audit preparation, reporting, staff supervision, cross-functional communication, and continuous improvement.• Improved operator efficiency by developing customized training based on each operator’s specific background.• Consistently completed scheduled document/process audits by aligning auditing times with production deadlines meeting all auditing deadlines with zero impact on production goals. • Analyzed workstations and training needs of all associates and implemented the development of comprehensive training program, allowing for an increase in skill sets levels for all associates by 25%.• Created in-depth equipment, inventory, work-in-progress, and tool utilization issue reports for management allowing for effective utilization of team members and production resources.

• Manufacturing Operator

  • 1994 - 1997

  Directed shift activities for the Thin Films Production Area. Managed production inventory including expediting priority material through the area. Facilitated effective communication between manufacturing, engineering, maintenance and support groups. Advised management on issues involving staffing, inventory balance, and equipment issues.