Experience

Fit3D

• United States
• Software Development
• 1 - 100 Employee

• Operations and Logistics Manager

  • Nov 2020 - Jul 2023

  remote only Partnered with executive leadership to develop and execute strategic plans, operational goals, and performance metrics to drive customer loyalty. Built a passionate team spirit, fostering positive relationships and promoting a strong work ethic. Implemented mentoring and development opportunities to continuously enhance team and individual capabilities. Managed performance through effective monitoring of defined metrics and provided coaching to ensure expectations were… Show more Partnered with executive leadership to develop and execute strategic plans, operational goals, and performance metrics to drive customer loyalty. Built a passionate team spirit, fostering positive relationships and promoting a strong work ethic. Implemented mentoring and development opportunities to continuously enhance team and individual capabilities. Managed performance through effective monitoring of defined metrics and provided coaching to ensure expectations were met. Emphasized timely, friendly, and professional customer service as a top priority, identifying initiatives to improve response times and quality. Established performance benchmarks and participated in best practice sharing teams to drive continuous improvement. Aligned business priorities and captured performance metrics for processes, tracking key metrics at the department level. Led multidisciplinary quality and service improvement teams. Ensured financial performance through profit and loss management, sales initiatives, and loss prevention measures. Leveraged continuous improvement activities to enhance departmental training programs. Show less



Cleveland-Cliffs

• Manufacturing
• 700 & Above Employee

• Operations / Production / Logistics Manager

  • Jan 2013 - Jan 2021

  • Contributed to company goals by generating and maintaining production expectations, and fulfillment. Trained in company and OSHA standards to oversee and maintain safety in key work areas. Assisted in writing new SOP for several key safety concerns. • Improved policies and practices relating to specific jobs to promote safety and reliable results. • Employment affected by covid, April, 2020.



Steven E. Wolkin, Attorney

• Operations Manager

  • 2004 - 2013

  Cleveland, Ohio, United States and remote Responsible for management of the entire office, including client intake, scheduling of appointments, management of all incoming and outgoing documents, and client contact. • Maintained accounts payable and receivable, including all aspects of client billing, account documentation, and escrow. • Tripled practice income by updating billing practices, requiring clients to have money in escrow at all times, and accepting new forms of payment including PayPal and credit cards. • Attended… Show more Responsible for management of the entire office, including client intake, scheduling of appointments, management of all incoming and outgoing documents, and client contact. • Maintained accounts payable and receivable, including all aspects of client billing, account documentation, and escrow. • Tripled practice income by updating billing practices, requiring clients to have money in escrow at all times, and accepting new forms of payment including PayPal and credit cards. • Attended and participated in various court hearings and client meetings. Show less



Game Keeper / WOTC | A Unit of Hasbro

• District Manager/Logistics

  • 2003 - 2004

  Responsible for the complete profit and loss for assigned market. Reported directly to the Vice President of Stores. Managed staff of more than 80 hourly employees and salaried management. • Recognized for lowest shrink in company and best new store performance. • Developed new chain-wide policies and procedures regarding banking, loss prevention, and staffing. • Attracted, developed, and retained top talent for all area stores by creating a positive, supportive, results-based work… Show more Responsible for the complete profit and loss for assigned market. Reported directly to the Vice President of Stores. Managed staff of more than 80 hourly employees and salaried management. • Recognized for lowest shrink in company and best new store performance. • Developed new chain-wide policies and procedures regarding banking, loss prevention, and staffing. • Attracted, developed, and retained top talent for all area stores by creating a positive, supportive, results-based work environment. • Responded favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports, store visit reports, audits, and guest service data • Empowered store teams to act quickly and creatively to resolve guest issues. • Monitored stores’ appearance and ensured all company standards were maintained. Wrote and developed Policy and Procedure. Show less