Experience

LS Systems

• United States
• Telecommunications

• Sales Service Representative

  • Mar 2019 - Present

  Develop a positive ongoing relationship with new/existing customers to ensure that LS Systems is meeting their requirements to ensure long-term customer loyalty. - Provide industry knowledge to existing customers. - Provide onsite training when necessary. - Follow up with customers after work has been performed ensuring satisfaction. - Meet with customers to review budgetary items for the next fiscal year. - Determine customers’ needs and develop a sales strategy to gain customer understanding of company service offerings. - Conduct building surveys to support the development of estimates.



Social Solutions

• Software Development

• Regional Account Manager - Non-Profit Organizations

  • Jun 2016 - Dec 2018

  • Established and maintained relationships with Key Accounts. • Implemented consultative sales strategies for add-on products which resulted in achieving 114% of sales goal over two years. • Developed and implemented client communication programs to increase client retention rates from 90% to 96%. • Negotiated agreements for annual contract renewals. • Built client relationships by acting as liaison between customer service, software product development and sales teams. • Negotiated prices and terms of professional service engagements and created SOW for customer acceptance.



Gemalto

• France
• Business Consulting and Services

• Account Manager, Software Monetization - Software Security - Licensing

  • Apr 2015 - Jun 2016

  • Communicated by phone, email and traveled for face-to-face contact for 100+ accounts in the software industry to negotiate rates and complete sales for software licensing products. • Designed and organized software licensing product packages for clients. • Reviewed orders and client requests to streamline delivery services and resolve any material shortages of products. • Achieved 100% of monthly quota and grew sales to average $100K per month. • Communicated by phone, email and traveled for face-to-face contact for 100+ accounts in the software industry to negotiate rates and complete sales for software licensing products. • Designed and organized software licensing product packages for clients. • Reviewed orders and client requests to streamline delivery services and resolve any material shortages of products. • Achieved 100% of monthly quota and grew sales to average $100K per month.



Wolters Kluwer Health

• United States
• Information Services
• 700 & Above Employee

• Corporate Account Manager, Medical Sales

  • Mar 2010 - Mar 2015

  • Sold nursing and medical products to libraries and schools and hospitals within assigned territory using consultative selling techniques. • Brought in an average of $100K in monthly revenue across assigned customer base. • Developed and maintained long-term relationships with client partners. • Utilized SalesLogix to handle current client portfolio and prospective leads. • Consistently met and exceeded sales goals earning multiple President Club honors. • Sold nursing and medical products to libraries and schools and hospitals within assigned territory using consultative selling techniques. • Brought in an average of $100K in monthly revenue across assigned customer base. • Developed and maintained long-term relationships with client partners. • Utilized SalesLogix to handle current client portfolio and prospective leads. • Consistently met and exceeded sales goals earning multiple President Club honors.

• Sales Specialist - Electronic Media

  • May 2004 - Jul 2008

  • Achieved sales performance goals of $50K per month by selling products to existing customers. • Demonstrated products and specific features via webinars and at customer locations. • Resolved customer concerns promptly to maintain satisfaction. • Used consultative sales approach to understand and meet customer needs. • Department technical team lead assisting team members with software demonstrations. • Achieved sales performance goals of $50K per month by selling products to existing customers. • Demonstrated products and specific features via webinars and at customer locations. • Resolved customer concerns promptly to maintain satisfaction. • Used consultative sales approach to understand and meet customer needs. • Department technical team lead assisting team members with software demonstrations.



basys, inc.

• United States

• Regional Account Manager

  • May 2002 - Jul 2003

  • Developed and maintained long-term relationships with customers. • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities. • Serviced accounts on a regular basis both in person and over the phone to propose new products or services and maximize revenue. • Set up contracts and negotiated rates for service projects. • Developed and maintained long-term relationships with customers. • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities. • Serviced accounts on a regular basis both in person and over the phone to propose new products or services and maximize revenue. • Set up contracts and negotiated rates for service projects.



THINQ Learning Solutions

• Software Development

• Sales Engineer (Team Lead)

  • Oct 1999 - Oct 2001

  • Served as sales engineer team leader and coordinated staffing assignments of junior personnel. • Created and delivered in-person and online software demonstrations of the TrainingServer Learning Management System (LMS software) to prospective customers (including C-level executives) and potential investment partners. • Worked with sales, marketing and technical teams to provide appropriate solutions for target audiences. • Served as sales engineer team leader and coordinated staffing assignments of junior personnel. • Created and delivered in-person and online software demonstrations of the TrainingServer Learning Management System (LMS software) to prospective customers (including C-level executives) and potential investment partners. • Worked with sales, marketing and technical teams to provide appropriate solutions for target audiences.



ADP

• Lebanon
• Architecture and Planning
• 1 - 100 Employee

• Account Executive/Implementation Specialist

  • Sep 1989 - 1999

  • Managed client Payroll/HR system implementation project including initiation, planning, execution, monitoring, control and closure. • Created project plans, including deliverables, activities, and timelines. • Managed clients' on-site training on ADP system. • Installed and configured ADP software at clients' sites. • Managed clients' data conversion from prior systems to ADP system. • Ensured milestones were successfully met through oversight and coordination of resources. • Worked collaboratively with other departments impacting project. • Led communication with stakeholders and team members through completion of the project. • Assessed, managed, resolved and escalated (if necessary) risks and issues.