Service Analyst II

• May 2023 - Present

IT Help Desk

• Sep 2022 - May 2023

Provide technical support to clients over phone and chats while using a ticketing system. Come up with a plan to remedy the issue, complete the repair, test the full functionality after, all while actively documenting. Engage in live troubleshooting involving ADUC, O365, Azure, software installation, VPN, and more. Provide technical support to clients over phone and chats while using a ticketing system. Come up with a plan to remedy the issue, complete the repair, test the full functionality after, all while actively documenting. Engage in live troubleshooting involving ADUC, O365, Azure, software installation, VPN, and more.

Server

• Aug 2021 - Jul 2022

Assist patrons in fine dining restaurant & bowling ally (peak: avg. 400 / night). Consult patrons on preferences and dietary restrictions; make recommendations accordingly from 39-item seasonal menu. Assist in preparing for openings and closings. Provide wine service & drink recommendations from a 46 item drink menu. Resolve patron issues; de-escalate situations as needed. Worked many large private events in the bowling lanes and full restaurant buy-outs. Assist patrons in fine dining restaurant & bowling ally (peak: avg. 400 / night). Consult patrons on preferences and dietary restrictions; make recommendations accordingly from 39-item seasonal menu. Assist in preparing for openings and closings. Provide wine service & drink recommendations from a 46 item drink menu. Resolve patron issues; de-escalate situations as needed. Worked many large private events in the bowling lanes and full restaurant buy-outs.

Server

• Feb 2016 - Aug 2021

Assist patrons in fine dining steakhouse (peak: avg. 250 / night). Consult patrons on preferences and dietary restrictions; make recommendations accordingly from 31-item seasonal menu. Assist in preparing for openings and closings. Provide wine service; assist sommelier. Resolve patron issues; de-escalate situations as needed. Assist patrons in fine dining steakhouse (peak: avg. 250 / night). Consult patrons on preferences and dietary restrictions; make recommendations accordingly from 31-item seasonal menu. Assist in preparing for openings and closings. Provide wine service; assist sommelier. Resolve patron issues; de-escalate situations as needed.

General Manager

• Aug 2014 - Dec 2015

Managed 10-16 employees depending on season of the year. Created and maintained schedules for employees. Performed opening and closing duties daily which included counting down registers, getting deposits ready and general store tidiness. Managed store sales of over $5,000,000 annually and managed the stores inventory by building relationships with vendors. Managed 10-16 employees depending on season of the year. Created and maintained schedules for employees. Performed opening and closing duties daily which included counting down registers, getting deposits ready and general store tidiness. Managed store sales of over $5,000,000 annually and managed the stores inventory by building relationships with vendors.

Registered Nurse

• Nov 2011 - Nov 2013

Responsible for a 54 bed emergency department. Dealt with inquiries of patient and their families while educating regarding health care. Delivered high quality care to both the patient and families. Responsible for a 54 bed emergency department. Dealt with inquiries of patient and their families while educating regarding health care. Delivered high quality care to both the patient and families.

Registered Nurse

• Nov 2009 - Nov 2011

Responsible for a 36 bed emergency department. Dealt with inquiries of patient and their families while educating regarding health care. Delivered high quality care to both the patient and families. Responsible for a 36 bed emergency department. Dealt with inquiries of patient and their families while educating regarding health care. Delivered high quality care to both the patient and families.

Geek Squad Agent

• Nov 2005 - Aug 2009

Troubleshot and diagnosed computer issues for customers. Trained extensively in customer service and interpersonal communication. Educated customers on potential issues with software and hardware. Troubleshot and diagnosed computer issues for customers. Trained extensively in customer service and interpersonal communication. Educated customers on potential issues with software and hardware.