Experience

Podbean

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Vice President, Sales and Marketing

  • May 2022 - Present

  Enabling the world's most prestigious companies to drive their cultures of learning and open communication with our secure, intuitive and easy to access platform. Enabling the world's most prestigious companies to drive their cultures of learning and open communication with our secure, intuitive and easy to access platform.



Rango

• Brazil
• Internet Publishing

• Head Of Commercial

  • Apr 2021 - May 2022

  Set revenue and growth strategy. Oversee Sales, Marketing and Product Management group. Set revenue and growth strategy. Oversee Sales, Marketing and Product Management group.



GlobalHealth, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director, Customer Care

  • Oct 2019 - Apr 2021

  Create and execute the vision and strategy for customer support. Develop a deep bench for department and company leadership while driving growth and scalability through driving the implementation of customer centric processes. Create and execute the vision and strategy for customer support. Develop a deep bench for department and company leadership while driving growth and scalability through driving the implementation of customer centric processes.



Goldfish International, LLC

• United States
• Outsourcing and Offshoring Consulting

• Co-Founder/CEO

  • Jul 2019 - Mar 2021

  Bringing global business solutions to local business needs. Bringing global business solutions to local business needs.



CIRCOR Energy

• Oil and Gas
• 100 - 200 Employee

• Director of Commercial Operations

  • Oct 2015 - Mar 2019

  Provided leadership, coordination, and development for applications engineering, project management, inside sales, customer service, and order management teams in Oklahoma City, Oklahoma; Houston, Texas; Edmonton and Calgary, Canada; Monterrey, Mexico; and Coimbatore, India. Served on strategic planning and teams for plant openings, transitions, and market initiatives. Designed, implemented, and sustained global channel management strategy. Drove results through KPI identification and tracking. Acted as mentor and coach to elevate all team members. Designed, improved, and maintained commercial business processes. Managed, negotiated, and ensured performance to contractual agreements. Maintained pricing and margin strategy. · Implemented standardized qualitative opportunity rating system to drive project quotation win rate from 4% to 18%. · Created global order management team in Coimbatore, India, reducing processing time by 50%, cost by 45%, and order entry errors from over 20000 DPPM to 610 DPPM in first year. · Reduced contract review and order processing time from 28 days to eight days. Show less



Boardman, LLC - OKC and Wichita

• Manager, Inside Sales and Supply Chain

  • Jan 2013 - Oct 2015

  Led and managed inside sales and supply chain management organization. Designed and implemented process for integrated quotation into delivery commercial management. Oversaw and guided various cross-departmental continuous improvement initiatives. Organized and established margins and pricing strategy.· Acted as commercial negotiation point for all new customers and contracts.· Created automation and process to integrate ASME vessel design software and third-party estimation platforms.· Reduced supply chain schedule impacts from 70% to less than 10%. Show less

• Assistant Manager, Inside Sales and Supply Chain

  • Jan 2012 - Dec 2012

  Reviewed customer bid packages and fielded recommendations for assignment. Oversaw and managed technical evaluation and proposal development. Guided commercial negotiation and quote preparation. Acted as customer service point of contact for new contracts. Facilitated supply chain management. Worked as project manager for successful ERP implementation.• Created workload tracking and assignment process reducing quote turnaround by 20%.

• Special Projects

  • Dec 2010 - Jan 2012

  Provided training, support, and administration for new ERP system. Designed and implemented custom estimating system. Drafted and developed multisite integration strategy. Created and developed various strategies, processes, and tools to improve efficiency in estimating, order management, and fabrication process.· Designed and implemented custom API 650/12F design and estimation program.· Project manager for successful ERP implementation.· Named Employee of Year for 2011.

• Estimator/Supply Chain

  • May 2007 - Jan 2011

  Negotiated contract terms to meet specific project needs. Provided applications engineering support. Oversaw and managed pressure vessel mechanical design to ASME Sect. VIII Div.1 and tank design to API 12F, API 650, UL-142. Provided commercial and technical support through project completion. Gathered and analyzed market intelligence.· Facilitated training and consultation to supply chain personnel.· Acted as primary estimator for non-ASME designs.



Wichita Steel Fabricators, Inc

• United States
• Railroad Equipment Manufacturing

• Project Coordinator

  • Jun 2006 - May 2007

  Supply chain management, project administration Supply chain management, project administration