Experience

KEV Group

• Canada
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Sep 2023 - Present

  North Carolina, United States



A1 RotoMold

• Senior Client Success Manager

  • Apr 2022 - Sep 2023

  Rhome, Texas, United States



MyComputerCareer

• United States
• Higher Education
• 400 - 500 Employee

• Senior Success Coordinator

  • Apr 2019 - Feb 2022

  Holly Springs, NC • Collaborated on creation of standards of technology-based practices for classroom instruction and facilitation in an online setting. Assisted in product development for new Saas products • Led a team of 7 Customer Success coordinators who manage relations with our customer base utilizing strong verbal and written communication skills to ensure continued growth and retention • Exceeded annual goals with customer retention above 97% for over 450 accounts • Conducted weekly… Show more • Collaborated on creation of standards of technology-based practices for classroom instruction and facilitation in an online setting. Assisted in product development for new Saas products • Led a team of 7 Customer Success coordinators who manage relations with our customer base utilizing strong verbal and written communication skills to ensure continued growth and retention • Exceeded annual goals with customer retention above 97% for over 450 accounts • Conducted weekly workshops for 10+ customers to explain product features and respond to immediate needs

• Marketing Specialist

  • Jun 2019 - Dec 2020

  Holly Springs, North Carolina • Collaborated cross-functionally across internal departments to develop the social media content calendar and overall strategy • Utilized Salesforce and Excel data to analyze which facets of marketing created the most effective lead generation for each campaign



MyComputerCareer

• United States
• Higher Education
• 400 - 500 Employee

• Admissions Advisor

  • Jul 2018 - Apr 2019

  Morrisville, North Carolina, United States • Increased customer retention by 27% across my client list • Explained educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators • Contributed to cross-department strategy building



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solution Specialist

  • Apr 2015 - Jun 2018

  Garner, North Carolina, United States • Generated and consistently grew a pipeline of targeted accounts and accurately forecasted deals in CRM tools • Consistently achieved monthly, and annual sales goals and objectives; increased revenue by more than 33% • Led 5+ new hire Solution Specialists during each onboarding period to ensure they met high performance sales and customer service company standards