Product Manager for Software Integrations

• Dec 2021 - Present

Product Manager, AVP

• Dec 2020 - Jun 2021

Product Manager

• Sep 2018 - Dec 2020

Working as a product owner for the truView Risk Management application to maximise business value from the product.Collaborate with development, operations, and other product teams to understand requirements and priorities when specifying features.Interpret requirements to create detailed project plans and scopes of work using the Agile Product Management frameworkWork closely with the development organisation through design, development, testing, release, and maintenance of the product to ensure its quality and successful delivery. Show less

Production Support Analyst

• Aug 2016 - Sep 2018

Monitor,troubleshoot and resolve issues with the truView Risk Management application across multiple environments. Responsible for user issues, working with the Development team or external support teams for the resolution. Take part in the release management process to ensure stable code delivery to UAT and production environments. Develop and maintain the production support procedures library for future reference

Treasury Application Support

• Nov 2015 - Aug 2016

Provide 2nd and 3rd level business and IT functional and technical support for a number of key treasury systems. Systems include core treasury platform (Opics), collateral management system (Algo Collateral), reconciliations, payments, reporting systems and processes. Provide on call support for six key applications and systems in line with agreed business SLA’s. Perform incident, problem and root cause analysis as well as problem solving across all of these systems. Responsible for ensuring applications, operating systems, database management systems and hardware are current where possible within the application estate within my support remit. Ensure we are compliant with various audit processes when it comes to managed changes and ensuring system security and local security policies. Show less

Treasury Application Support

• Aug 2014 - Nov 2015

Provide 2nd and 3rd level business and IT functional and technical support for a number of key treasury systems. Systems include core treasury platform (Opics), collateral management system (Algo Collateral), reconciliations, payments, reporting systems and processes. Provide on call support for six key applications and systems in line with agreed business SLA’s. Perform incident, problem and root cause analysis as well as problem solving across all of these systems. Responsible for ensuring applications, operating systems, database management systems and hardware are current where possible within the application estate within my support remit. Ensure we are compliant with various audit processes when it comes to managed changes and ensuring system security and local security policies. Show less

IT Helpdesk Assistant

• Sep 2012 - Aug 2014

Provides support of infrastructure and of associated systems, including certain applications and 3rd party interfaces. Perform daily checks to ensure services remain at optimal level. Works with customers to resolve issues to a service level agreement (SLA) Performs documentation and reporting on various aspects of the service desk. Provides support of infrastructure and of associated systems, including certain applications and 3rd party interfaces. Perform daily checks to ensure services remain at optimal level. Works with customers to resolve issues to a service level agreement (SLA) Performs documentation and reporting on various aspects of the service desk.

Personal Assistant / Notetaker

• Sep 2008 - Sep 2012

Working as a personal assistant to first year sociology, psychology, politics, commerce and accounting students with disabilities in University College Dublin. Deal with the students on a day to day, organizing their work and tasks for the day, helping with their studies, meeting with lecturers and assisting in their mobility needs. Working as a personal assistant to first year sociology, psychology, politics, commerce and accounting students with disabilities in University College Dublin. Deal with the students on a day to day, organizing their work and tasks for the day, helping with their studies, meeting with lecturers and assisting in their mobility needs.

Counter Staff

• Apr 2007 - Sep 2008

Work serving customers, cleaning, helping open and close store. This position was held during my time in college and during the summer. Work serving customers, cleaning, helping open and close store. This position was held during my time in college and during the summer.

Sales assistant

• Jan 2007 - Mar 2007

stock taking, tills and displays Opening and closing of store stock taking, tills and displays Opening and closing of store

University Intern

• Jan 2006 - Dec 2006

Web application, database programmer, website design Customer/Technical support Factory hardware maintenance/repair on factory floor This was an 11 month work placement as part of my college degree. Web application, database programmer, website design Customer/Technical support Factory hardware maintenance/repair on factory floor This was an 11 month work placement as part of my college degree.