Marko Petrovic-Poljak
Director Of Operations at Kompas d.d.- Claim this Profile
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English Professional working proficiency
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Croatian Native or bilingual proficiency
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Serbian Professional working proficiency
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Bosnian Professional working proficiency
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Slovenian Elementary proficiency
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Spanish Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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IAB Digital Marketing and Media Foundations Certification
Digital Marketing Academy ZagrebJun, 2016- Sep, 2024 -
Driving Licence
Croatia
Experience
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Kompas d.d.
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Croatia
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Hospitality
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1 - 100 Employee
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Director Of Operations
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Aug 2020 - Present
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Quality Executive
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Jan 2019 - Aug 2020
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Sales and Marketing Manager
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Apr 2014 - Jan 2019
As multi-tasking role of small department specialized in niche markets to describe this position in short terms is obtaining unique offer, developing it, putting a structure in organization, contracting new partners and creating new relationships to develop business in renting Luxury Villas with swimming pool, chartering yachts, organizing car rentals, team buildings, large tour groups. As part of experience I am also “Resort Manger” maintaining a resort of more than 40 Villas in our company portfolio where I am responsible for cleaning team, reception, daily checks, creating reports. Creating marketing campaign’s using new technology. Show less
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Villas Sales & Purchase Manager
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International Sales Manager Internship
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Sep 2013 - Dec 2013
3 Months program of intensive training and education on practical theory application in real life business situations, in order to successfully manage Tour Operating Company in incoming and outgoing. Working as part of Multinational Corporation and wide network of partners handling key account managers, marketing department and accounting. Making projections of revenue and analysis of financial reports on daily basis. Creating new solutions for sales of new products and services, based on visual and interactive presenatation. Show less
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Atlas
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United States
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Business Consulting and Services
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1 - 100 Employee
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Regional Sales Manager
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Jan 2013 - Aug 2013
Main duties as regional sales manager was to successfully prepare company excursions and transfer program for B2B and B2C sales, which included contracting, meetings and extensive preparation to successfully obtain new and regain old partners such as individual and small hotels as well as big chain of hotels such as Valamar, Importanne Resort, Radisson Blue, Adriatic Luxury Hotels. Extensive and aggressive marketing as well expanding to new customers and partners. Responsibility to open new sales points within the region, seasonal offices and public stands for information and booking. Leading a small team of 10 bookers and 40 tour operators representatives. Constant monitoring of sales, making financial and other statements. Suggesting marketing department, handling the company budget for the season. Controlling cost and profit. Controlling quality of excursions and transfers. Show less
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Assistant Operations Manager
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May 2012 - Sep 2012
Operating as Sales and Marketing manager in charge of creating and selling programs to individual groups or clients based on existing network of partners. Handling payments, and charges as well overall company finance. Creating brochures and designing them, promoting existing programs. Communication with partners, creating new partnership and business relations. Handling one of largest Americans tour operators requests such as GATE1 and Brendan Vacations. Operating as Sales and Marketing manager in charge of creating and selling programs to individual groups or clients based on existing network of partners. Handling payments, and charges as well overall company finance. Creating brochures and designing them, promoting existing programs. Communication with partners, creating new partnership and business relations. Handling one of largest Americans tour operators requests such as GATE1 and Brendan Vacations.
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Sales Manager
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Apr 2011 - Nov 2011
Operating as Sales and Marketing manager in charge of creating and selling programs to individual groups or clients based on existing network of partners. Handling payments, and charges as well overall company finance. Creating brochures and designing them, promoting existing programs. Communication with partners, creating new partnership and business relations. Handling one of largest Americans tour operators requests such as GATE1 and Brendan Vacations. Operating as Sales and Marketing manager in charge of creating and selling programs to individual groups or clients based on existing network of partners. Handling payments, and charges as well overall company finance. Creating brochures and designing them, promoting existing programs. Communication with partners, creating new partnership and business relations. Handling one of largest Americans tour operators requests such as GATE1 and Brendan Vacations.
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Assistant Operations Manager
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May 2010 - Oct 2010
As headmaster of office I was responsible for organizing and transferring guest from the airport to the hotel approximately 1800 people in one way direction was handled on weekly basis. I was responsible for quality control of all operational aspects for the largest DMC travel agency on Croatian market. As well of innovating and updating excursion and transfers program of the company. Was directly overseeing whole transfers and excursion operations including all administrative work regarding legal issues and contracts. As executive Assistant to Operational Manager I was in charge of advertising and marketing department, as well of contracting with small business partners and selling points. Show less
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Assistant Operations Manager
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May 2009 - Oct 2009
As headmaster of office I was responsible for organizing and transferring guest from the airport to the hotel approximately 1800 people in one way direction was handled on weekly basis. I was responsible for quality control of all operational aspects for the largest DMC travel agency on Croatian market. As well of innovating and updating excursion and transfers program of the company. Was directly overseeing whole transfers and excursion operations including all administrative work regarding legal issues and contracts. As executive Assistant to Operational Manager I was in charge of advertising and marketing department, as well of contracting with small business partners and selling points. Show less
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Office Manager
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May 2008 - Oct 2008
Responsible for transfer on site of airport Pula, as headmaster I worked on incoming and outgoing of international guests, handling VIP guest personally. Leading other representatives and drivers. Organizing excursions and transfers. Booked accommodations, updated invoices, answered phones, provided information in foreign languages Responsible for transfer on site of airport Pula, as headmaster I worked on incoming and outgoing of international guests, handling VIP guest personally. Leading other representatives and drivers. Organizing excursions and transfers. Booked accommodations, updated invoices, answered phones, provided information in foreign languages
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Operations Manager
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May 2007 - Oct 2007
Worked in office of Kompas in Pula, as assistant and agent. Booked accommodation and excursions, as well selling the same. Answering to the phone and replying to e-mails and requests. Providing guest and tourist with information. Organizing transfers on site of the airport in Pula. Worked as representative agent for Thomas Cook, Globespan, Top Travel, Balkan Holidays, and Travel One. Worked as Kompas representative agent for luxury Villas and Small Hotels in co-operation with James Villas, Croatian Villas, Style, and Neckerman. Checked guests in and out, helped hotel guests solve problems, handled complaints and payments. Show less
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Operations
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May 2006 - Oct 2006
Worked in office of Kompas in Pula, as assistant and agent. Booked accommodation and excursions, as well selling the same. Answering to the phone and replying to e-mails and requests. Providing guest and tourist with information. Organizing transfers on site of the airport in Pula. Worked as representative agent for Thomas Cook, Globespan, Top Travel, Balkan Holidays, and Travel One. Worked as Kompas representative agent for luxury Villas and Small Hotels in co-operation with James Villas, Croatian Villas, Style, and Neckerman. Checked guests in and out, helped hotel guests solve problems, handled complaints and payments. Show less
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Education
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2007 - 2012
RIT Croatia
Master's degree, Hospitality Administration/Management
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