Marko Mlakar

Project Manager at Cosylab
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Contact Information
us****@****om
(386) 825-5501
Location
Brezovica pri Ljubljani, Brezovica, Slovenia, SI
Languages
  • Slovenian Native or bilingual proficiency
  • English Professional working proficiency
  • Croatian Elementary proficiency
Skills

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Credentials

  • CAE
    Cambridge English Language Assessment
  • IPMA
    IPMA: International Project Management Association

Experience

  • Cosylab
    • Slovenia
    • Software Development
    • 200 - 300 Employee
    • Project Manager
      • May 2021 - Present

      • Project management of international IT projects • Leading ITER projects and frameworks (ITER - the way to new energy) • Coordination and management of the preparation of applications for international IT tenders. • Work in an international environment. • Communicating with clients and contractors in English. • Preparation of plans for frameworks. • Team management • Conducting semi-annual evaluation interviews with employees • Resource planning • Project management of international IT projects • Leading ITER projects and frameworks (ITER - the way to new energy) • Coordination and management of the preparation of applications for international IT tenders. • Work in an international environment. • Communicating with clients and contractors in English. • Preparation of plans for frameworks. • Team management • Conducting semi-annual evaluation interviews with employees • Resource planning

  • Telekom Slovenije
    • Slovenia
    • Telecommunications
    • 700 & Above Employee
    • Head of Operational processes department
      • May 2017 - May 2021

      • Team leader of Customer experience and operational processes • Leading team of 15 employees • Conducting annual development and assessment interviews with team members • Responsible for development and maintenance of WFM system in Telekom Slovenije • Development of telecommunication solutions using systems for remote participation in international environment • Developing excellence of the user experience • Education and training for service provisioning field… Show more • Team leader of Customer experience and operational processes • Leading team of 15 employees • Conducting annual development and assessment interviews with team members • Responsible for development and maintenance of WFM system in Telekom Slovenije • Development of telecommunication solutions using systems for remote participation in international environment • Developing excellence of the user experience • Education and training for service provisioning field engineers. • Business process analysis and optimization • Preparation of guidelines for the operation of service provisioning department • Care for the efficiency of the implementation of processes and procedures • Design and improve ERP processes

    • Project manager
      • May 2010 - May 2017

      • Leaded project of implementing WorkForceManagement (WFM) system in Telekom Slovenije • Responsible for maintenance, development and expansion of WFM system Telekom Slovenije group. • Introduction of mobile offices in Telekom Slovenije – project leader and main content development. • Leading of big and complex projects with international participation. • Development of telecommunication solutions using systems for remote participation in international environment • Project… Show more • Leaded project of implementing WorkForceManagement (WFM) system in Telekom Slovenije • Responsible for maintenance, development and expansion of WFM system Telekom Slovenije group. • Introduction of mobile offices in Telekom Slovenije – project leader and main content development. • Leading of big and complex projects with international participation. • Development of telecommunication solutions using systems for remote participation in international environment • Project tasks management. • Participation in project groups • Planning, preparation and implementation of process changes and optimisations • Preparation of project plans • Negotiations with suppliers • Preparation and implementation of international tenders • Evaluation of innovation proposals • Business Analysis • Calculations of economic viability

  • Telekom Slovenije
    • Slovenia
    • Telecommunications
    • 700 & Above Employee
    • Product Manager
      • Oct 2006 - Feb 2010

      • Project management • Participation in project groups • IT systems maintenance and upgrade. • Preparation of specifications for the development or acquisition of information systems • Development of IT systems • International tenders preparation and implementation. • Preparation of project plans and project cost planning • Market analysis of potential suppliers of IT systems • Analyzing best practices • Implementation of procedures for the purchase of equipment and… Show more • Project management • Participation in project groups • IT systems maintenance and upgrade. • Preparation of specifications for the development or acquisition of information systems • Development of IT systems • International tenders preparation and implementation. • Preparation of project plans and project cost planning • Market analysis of potential suppliers of IT systems • Analyzing best practices • Implementation of procedures for the purchase of equipment and services • Organizing reference visits abroad in order to analyze best practices and analyze the market of potential bidders

    • Sales Engineer
      • Jan 2006 - Oct 2006

      • Participation in project groups for preparation of sales campaigns and sales contents, new services development, business processes renovation, introduction and development of new information systems. • Preparation of procedures, rules, instructions for implementation service provisioning related activities. • Service provisioning field engineers education and training. • Business data analysis, evaluation, preparation of optimization measures

    • Team leader
      • Jun 2002 - Jan 2006

      • Leading Telecommunication service provisioning department with 75 employees. • Preparation and monitoring of sales plans and realization • Sales activities preparation • Preparation and implementation of annual assessment interviews with subordinates • Participation in resolving simple and complex complaints • Communication with clients, conflict resolution, consulting • Resolving conflicts between employees • Motivating employees • Organizing the work of… Show more • Leading Telecommunication service provisioning department with 75 employees. • Preparation and monitoring of sales plans and realization • Sales activities preparation • Preparation and implementation of annual assessment interviews with subordinates • Participation in resolving simple and complex complaints • Communication with clients, conflict resolution, consulting • Resolving conflicts between employees • Motivating employees • Organizing the work of employees • Procurement of appropriate work equipment, tools, materials

    • Complex telecommunication network development and maintanance engineer
      • Sep 2000 - Jun 2002

      • Monitoring and management of SDH, PDH, RR, UMUX, FR transmission systems • Transmission systems troubleshooting • Transmission systems installation • Transmission system network planning • Performing measurements of transmission paths (optics, copper,…) • Carrying out preventive inspections and testing of transmission systems • Technical documentation and plans preparation • Cooperation with external contractors

Education

  • University of Ljubljana
    Master’s Degree, Business IT
    2002 - 2006
  • Univerza v Mariboru
    Bachelor’s Degree, Electronics
    1995 - 2000
  • IPMA - International Project Management Association
    Project management
  • Srednja tehniška šola Celje
    High School, Elektronika
    1990 - 1994
  • Osnovna šola Slavko Šlander Celje

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