Routing Operations Manager

• Apr 2021 - Present

Senior Customer support Manager

• Oct 2019 - Apr 2021

Merchant support Specialist

• Aug 2017 - Oct 2019

- Providing B2B support for clients in terms of account administration and managing setup -Server configuration - CCBill Payment API configuration, for customers websites -CCBill system integration on Linux and Windows-based servers via .cgi and .asp scripts. - High priority escalation management. - Installation and maintenance of User Management scripts on client servers, - Administration of Client Accounts, - Compliance reviews for Visa and MasterCard, - Assistance with online payments. Show less

BST Level 2 Tehnical Support team for Wallmart stores

• Jul 2015 - Aug 2017

▪ Serve as the single point of contact for NCR technicians over the phone as well as the customer when required. ▪ Dealing with hardware, networking and application support and issues reported to the helpdesk via the remedy system / email escalations / phone calls. ▪ Take ownership and responsibility of an issue from start through to a successful resolution. ▪ Foster a team work environment in order to create a synergistic and efficient team. ▪ Work well in a fast paced environment with deadlines. ▪ Investigate and document incident root cause and resolution. ▪ Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas Show less

Level 2 Help desk agent

• Jan 2014 - Jul 2015