Media Solutions Manager, Ad Ops

• Apr 2022 - Present

• Create pixels in platform, place them in GTM and configure firing triggers• Traffic creative for Display (Static & HTML5), CTV, OLV, Audio, Native, & DOOH• Assign third party tracking tags to creative• Create and implement DCM 1x1s for tracking purposes• Create and maintain reporting dashboards• Analyze data for reporting

Media Solutions Specialist

• Jun 2021 - Apr 2022

Box Office Cashier

• Nov 2011 - Mar 2020

• Developed training standards for Box Office employees resulting in better employee performance and improved customer experience • Provided comprehensive training to over 75 employees by tailoring my approach to their individual needs • Handled over 500 ticketing transactions daily including sales, refunds and exchanges • Answered over 100 customer phone inquiries daily through the use of active listening to customize my approach to effectively problem solve and find creative solutions • Communicated any new updates to ticketing system to co-workers to ensure operational efficiency Show less

Concessions Supervisor

• Mar 2012 - Sep 2012

• Managed over fourteen concession areas throughout ballpark while providing a high level of oversight and operational expertise resulting in smooth execution of concession operation • Hired and trained over 100 employees by finding qualified individuals who fit the organizations needs • Scheduled employees efficiently to keep labor budget under 30% • Tracked over $10,000 in sales and inventory daily utilizing Microsoft Excel • Created, designed and supervised 5-week craft beer tasting event series at the ballpark Show less

Manager

• May 2007 - Sep 2011

• Managed over four concession stands by stocking, setting-up and clean-up each day to ensure success • Administered comprehensive hands on training to over 80 employees by personally showing job duties • Balanced cash drawers of over $3,000 daily • Managed over four concession stands by stocking, setting-up and clean-up each day to ensure success • Administered comprehensive hands on training to over 80 employees by personally showing job duties • Balanced cash drawers of over $3,000 daily