State Franchise Support Manager

• Aug 2023 - Present

- Oversee and take Accountability for recruitment & retention of new & exisiting franchise partners in the MBCM network. - Ensure consistentcy across the network with systems, communication & network development. - Build solid relationships with Franchise Partners and all stakeholders including suppliers. - Passionately deliver collaboration through innovative ways to educate and energise franchise partners to grow. - Lead by example actions speak louder than words. - Collaborate… Show more - Oversee and take Accountability for recruitment & retention of new & exisiting franchise partners in the MBCM network. - Ensure consistentcy across the network with systems, communication & network development. - Build solid relationships with Franchise Partners and all stakeholders including suppliers. - Passionately deliver collaboration through innovative ways to educate and energise franchise partners to grow. - Lead by example actions speak louder than words. - Collaborate with industry professionals to educate the community about what is an owners corporation. Show less - Oversee and take Accountability for recruitment & retention of new & exisiting franchise partners in the MBCM network. - Ensure consistentcy across the network with systems, communication & network development. - Build solid relationships with Franchise Partners and all stakeholders including suppliers. - Passionately deliver collaboration through innovative ways to educate and energise franchise partners to grow. - Lead by example actions speak louder than words. - Collaborate… Show more - Oversee and take Accountability for recruitment & retention of new & exisiting franchise partners in the MBCM network. - Ensure consistentcy across the network with systems, communication & network development. - Build solid relationships with Franchise Partners and all stakeholders including suppliers. - Passionately deliver collaboration through innovative ways to educate and energise franchise partners to grow. - Lead by example actions speak louder than words. - Collaborate with industry professionals to educate the community about what is an owners corporation. Show less

General Operations Manager MAA ( Mobility Aids Australia)

• Mar 2021 - Aug 2023

-Accommodation Team Leader across 5 Sil houses providing meal planning, updating of client plans and rostering to support the accommodation manager -Provide excellent service to our clients both in the showroom and out in the field with assistive technology - Build strategy for our allied health team of physiotherapist and occupational therapists to be able to operate effectively in the field whilst building admin support frame work from the office to support the great work… Show more -Accommodation Team Leader across 5 Sil houses providing meal planning, updating of client plans and rostering to support the accommodation manager -Provide excellent service to our clients both in the showroom and out in the field with assistive technology - Build strategy for our allied health team of physiotherapist and occupational therapists to be able to operate effectively in the field whilst building admin support frame work from the office to support the great work they do. - Design plans to increase our bedding range in the aged care sector increase the work already started and tailor packages for funding bodies and self-managed clients. - Provide operational support and coaching to product support specialists and technicians - Support the marketing program with occupational therapists within IA to drive programs designed to uplift community awareness. - Build strong stakeholder relationships with TAC, work safe and SWEP on pricing and range, and increase the volume of orders. - Influence our reach with rehabilitation providers and hospitals through our large range and service offering. - Provide better command and control to our customers in better solution-based concepts to suit their disability needs. - Look for better ways to improve inventory and warehousing opportunities - Provide Support to product support technicians that conduct in-home demonstrations - Look for ways to increase our business within the home care packages we provide - Maintain collaborative and supportive relationships with Sales & Marketing team members and the wider IA Support Office team members to achieve role and company objectives. - Provide support and assist in education and training within the NDIS framework - Embody the drivers of IA and our social enterprise values. Show less -Accommodation Team Leader across 5 Sil houses providing meal planning, updating of client plans and rostering to support the accommodation manager -Provide excellent service to our clients both in the showroom and out in the field with assistive technology - Build strategy for our allied health team of physiotherapist and occupational therapists to be able to operate effectively in the field whilst building admin support frame work from the office to support the great work… Show more -Accommodation Team Leader across 5 Sil houses providing meal planning, updating of client plans and rostering to support the accommodation manager -Provide excellent service to our clients both in the showroom and out in the field with assistive technology - Build strategy for our allied health team of physiotherapist and occupational therapists to be able to operate effectively in the field whilst building admin support frame work from the office to support the great work they do. - Design plans to increase our bedding range in the aged care sector increase the work already started and tailor packages for funding bodies and self-managed clients. - Provide operational support and coaching to product support specialists and technicians - Support the marketing program with occupational therapists within IA to drive programs designed to uplift community awareness. - Build strong stakeholder relationships with TAC, work safe and SWEP on pricing and range, and increase the volume of orders. - Influence our reach with rehabilitation providers and hospitals through our large range and service offering. - Provide better command and control to our customers in better solution-based concepts to suit their disability needs. - Look for better ways to improve inventory and warehousing opportunities - Provide Support to product support technicians that conduct in-home demonstrations - Look for ways to increase our business within the home care packages we provide - Maintain collaborative and supportive relationships with Sales & Marketing team members and the wider IA Support Office team members to achieve role and company objectives. - Provide support and assist in education and training within the NDIS framework - Embody the drivers of IA and our social enterprise values. Show less

Chief Executive Officer

• Feb 2020 - Feb 2021

- Collaborating closely with the Board to shape & drive company-wide strategy, with a particular focus on embedding contemporary finance & operations best practices. - Utilising the Pacific Australia Labour Mobility scheme I was able to continue our stock feed agri business through the two year pandemic and support our farmers and clients well and provide much skilled training to our Fiji.and Papua partners with full time work. - Reporting to the Board & Committees on activities, trends… Show more - Collaborating closely with the Board to shape & drive company-wide strategy, with a particular focus on embedding contemporary finance & operations best practices. - Utilising the Pacific Australia Labour Mobility scheme I was able to continue our stock feed agri business through the two year pandemic and support our farmers and clients well and provide much skilled training to our Fiji.and Papua partners with full time work. - Reporting to the Board & Committees on activities, trends & issues to facilitate decision making. - Devise & execute the strategy & tactical plans to lift financial performance, defining a financial model with CFO, and establishing long-term business growth & sustainability. - The lead senior management team in operationalizing vision, mission, purpose & strategic plan. - Guide senior management team in monitoring & identifying operational & financial issues, rectifying these to align & deliver on overall objectives. - Embed robust standards, controls, systems, policies & procedures that deliver efficiency in achieving results. - Represent the brand & business with key stakeholders in the industry enriching business development, innovation, partnering & reputation. - Lead wider franchisee network through reputational remediation strategy ensuring branding consistency, alignment with visual merchandising best practice, and fostering standards of excellence. - Craft reinvigorated stakeholder & consumer engagement strategies, encompassing annual plans capturing collegiate state meetings, equine events, and the AGM. - Nurture a culture of unity within the equine franchise space delivered benefits to all involved. - Lead internal workforce to role model highest standards of performance, whilst demonstrating the wins that come from working as a cohesive team. - Promote an agile culture that proactively seizes opportunities to innovate, grow & realize streamlining efficiencies. Show less - Collaborating closely with the Board to shape & drive company-wide strategy, with a particular focus on embedding contemporary finance & operations best practices. - Utilising the Pacific Australia Labour Mobility scheme I was able to continue our stock feed agri business through the two year pandemic and support our farmers and clients well and provide much skilled training to our Fiji.and Papua partners with full time work. - Reporting to the Board & Committees on activities, trends… Show more - Collaborating closely with the Board to shape & drive company-wide strategy, with a particular focus on embedding contemporary finance & operations best practices. - Utilising the Pacific Australia Labour Mobility scheme I was able to continue our stock feed agri business through the two year pandemic and support our farmers and clients well and provide much skilled training to our Fiji.and Papua partners with full time work. - Reporting to the Board & Committees on activities, trends & issues to facilitate decision making. - Devise & execute the strategy & tactical plans to lift financial performance, defining a financial model with CFO, and establishing long-term business growth & sustainability. - The lead senior management team in operationalizing vision, mission, purpose & strategic plan. - Guide senior management team in monitoring & identifying operational & financial issues, rectifying these to align & deliver on overall objectives. - Embed robust standards, controls, systems, policies & procedures that deliver efficiency in achieving results. - Represent the brand & business with key stakeholders in the industry enriching business development, innovation, partnering & reputation. - Lead wider franchisee network through reputational remediation strategy ensuring branding consistency, alignment with visual merchandising best practice, and fostering standards of excellence. - Craft reinvigorated stakeholder & consumer engagement strategies, encompassing annual plans capturing collegiate state meetings, equine events, and the AGM. - Nurture a culture of unity within the equine franchise space delivered benefits to all involved. - Lead internal workforce to role model highest standards of performance, whilst demonstrating the wins that come from working as a cohesive team. - Promote an agile culture that proactively seizes opportunities to innovate, grow & realize streamlining efficiencies. Show less

General Manager | Mowing & Commercial Cleaning Division (Maternity Contract Fixed Term)

• May 2019 - Feb 2020

- Reporting to the COO, responsible for managing a portfolio of clientele within 11 divisions across Australia, New Zealand, and the UK with Mowing & Cleaning being the two largest. -Conduct site visits and standards and liaise with clients with my regional management team to make sure customer satisfaction is being adhered to. -Accountabilities included (however were not limited to) devising & operationalizing strategy across portfolio remit, in addition to being a key contributor as a… Show more - Reporting to the COO, responsible for managing a portfolio of clientele within 11 divisions across Australia, New Zealand, and the UK with Mowing & Cleaning being the two largest. -Conduct site visits and standards and liaise with clients with my regional management team to make sure customer satisfaction is being adhered to. -Accountabilities included (however were not limited to) devising & operationalizing strategy across portfolio remit, in addition to being a key contributor as a member of the senior leadership team in defining organizational vision & plans. - Led team to excel in performing business strategy & overall objectives. - Nurtured team performance adopting a strengths-based coaching process, harnessing potential & individual career aspirations, across all 13 direct reports. - Driving a culture of continuous improvement, promoting innovation & curiosity in pursuing product, service & process enhancements & delivering streamlining efficiencies & standards of excellence. - Financial management, reporting to the COO on revenue & P&L, in addition to forging & implementing robust financial controls assuring meticulous management of the budget & forecasting processes. - Contract & SLA management, negotiating optimal outcomes for the business, whilst concurrently securing mutually beneficial agreements to secure & expand strategic partnerships, and supplier arrangements. - Internal & external stakeholder & client relationship management. - Led the implementation of risk & compliance frameworks across the business, in addition to assuring audit requirements through adherence to documentation & record keeping protocols. Highlights: -Generated a 1 million dollar cleaning contract for Jim's Cleaning home division partnering with Airbnb. - Grew regional franchisees within the mowing division to include an additional two regions. - Despite the challenging context of the bushfires, successful lifting performance of the overall division from -10% to +5%. - Show less - Reporting to the COO, responsible for managing a portfolio of clientele within 11 divisions across Australia, New Zealand, and the UK with Mowing & Cleaning being the two largest. -Conduct site visits and standards and liaise with clients with my regional management team to make sure customer satisfaction is being adhered to. -Accountabilities included (however were not limited to) devising & operationalizing strategy across portfolio remit, in addition to being a key contributor as a… Show more - Reporting to the COO, responsible for managing a portfolio of clientele within 11 divisions across Australia, New Zealand, and the UK with Mowing & Cleaning being the two largest. -Conduct site visits and standards and liaise with clients with my regional management team to make sure customer satisfaction is being adhered to. -Accountabilities included (however were not limited to) devising & operationalizing strategy across portfolio remit, in addition to being a key contributor as a member of the senior leadership team in defining organizational vision & plans. - Led team to excel in performing business strategy & overall objectives. - Nurtured team performance adopting a strengths-based coaching process, harnessing potential & individual career aspirations, across all 13 direct reports. - Driving a culture of continuous improvement, promoting innovation & curiosity in pursuing product, service & process enhancements & delivering streamlining efficiencies & standards of excellence. - Financial management, reporting to the COO on revenue & P&L, in addition to forging & implementing robust financial controls assuring meticulous management of the budget & forecasting processes. - Contract & SLA management, negotiating optimal outcomes for the business, whilst concurrently securing mutually beneficial agreements to secure & expand strategic partnerships, and supplier arrangements. - Internal & external stakeholder & client relationship management. - Led the implementation of risk & compliance frameworks across the business, in addition to assuring audit requirements through adherence to documentation & record keeping protocols. Highlights: -Generated a 1 million dollar cleaning contract for Jim's Cleaning home division partnering with Airbnb. - Grew regional franchisees within the mowing division to include an additional two regions. - Despite the challenging context of the bushfires, successful lifting performance of the overall division from -10% to +5%. - Show less

State Sales & Performance Manager | VIC/NSW Brumbys | Donut King | Crust Pizza

• Aug 2012 - May 2019

- Responsible for managing a regional sales budget of $155m across 98 bakery stores in NSW & Victoria brands like Brumby's Bakery cafe, Donut King & Crust Pizza. The key goal is to drive network expansion both greenfield and existing. - Led transformational change across the 18-month period in preparation for store refurbishment, with 15% of stores transitioning to the new branding. -Organise cleaning commercial contractor team to service region bakeries on National Contract as… Show more - Responsible for managing a regional sales budget of $155m across 98 bakery stores in NSW & Victoria brands like Brumby's Bakery cafe, Donut King & Crust Pizza. The key goal is to drive network expansion both greenfield and existing. - Led transformational change across the 18-month period in preparation for store refurbishment, with 15% of stores transitioning to the new branding. -Organise cleaning commercial contractor team to service region bakeries on National Contract as needed. - Continuous challenging of status quo, revising strategy, ways of working, processes, policies & procedures, seeking out & integrating optimal approaches in line with furthering the change agenda, as well as broader operational efficiency. - Support the creation of a culture that promotes the same inquisitiveness by role modeling a solution-seeking outlook, and simplifying the complex across pricing, delivery & service strategies. - Reported to internal & external stakeholders on progress & status of transformation, including strong financial component capturing revenue, share & cost of sales. - Introduced & led rigor across financial controls raising capacity in P&L Management including expenditure control, budget management & forecasting. Highlights: - Increased regional sales by $8.5M during 2018 Q1 – Q2. - Delivered sales growth of 8.5% over FY18. - Reduced transformation project timelines by 3.5 days per store, realizing an overall 3-month total-time saving. - Enhanced customer satisfaction by 15%, 8% above the national average. Show less - Responsible for managing a regional sales budget of $155m across 98 bakery stores in NSW & Victoria brands like Brumby's Bakery cafe, Donut King & Crust Pizza. The key goal is to drive network expansion both greenfield and existing. - Led transformational change across the 18-month period in preparation for store refurbishment, with 15% of stores transitioning to the new branding. -Organise cleaning commercial contractor team to service region bakeries on National Contract as… Show more - Responsible for managing a regional sales budget of $155m across 98 bakery stores in NSW & Victoria brands like Brumby's Bakery cafe, Donut King & Crust Pizza. The key goal is to drive network expansion both greenfield and existing. - Led transformational change across the 18-month period in preparation for store refurbishment, with 15% of stores transitioning to the new branding. -Organise cleaning commercial contractor team to service region bakeries on National Contract as needed. - Continuous challenging of status quo, revising strategy, ways of working, processes, policies & procedures, seeking out & integrating optimal approaches in line with furthering the change agenda, as well as broader operational efficiency. - Support the creation of a culture that promotes the same inquisitiveness by role modeling a solution-seeking outlook, and simplifying the complex across pricing, delivery & service strategies. - Reported to internal & external stakeholders on progress & status of transformation, including strong financial component capturing revenue, share & cost of sales. - Introduced & led rigor across financial controls raising capacity in P&L Management including expenditure control, budget management & forecasting. Highlights: - Increased regional sales by $8.5M during 2018 Q1 – Q2. - Delivered sales growth of 8.5% over FY18. - Reduced transformation project timelines by 3.5 days per store, realizing an overall 3-month total-time saving. - Enhanced customer satisfaction by 15%, 8% above the national average. Show less

Regional Manager

• Jan 2011 - Jun 2012

Gippsland Region ( 55 Sites) - Freedom Fuels changeover 20 sites to United branding including full franchise recruitment and documentation and training in brand standards & operations. - Accountable for a total of 55 sites across Gippsland up to the ACT/NSW Border lots of travel and time away from home base, working side by side with franchisees in remote areas, training & developing their skill set into a deeper understanding on retail operations and driving customer experience. -… Show more Gippsland Region ( 55 Sites) - Freedom Fuels changeover 20 sites to United branding including full franchise recruitment and documentation and training in brand standards & operations. - Accountable for a total of 55 sites across Gippsland up to the ACT/NSW Border lots of travel and time away from home base, working side by side with franchisees in remote areas, training & developing their skill set into a deeper understanding on retail operations and driving customer experience. - Full P&L accountability for my region , managing the repair costs within budget - Liaise with merchandise teams on region areas that need refreshing - Closely work along side our suppliers on better monthly buying influencing through my franchise network. Show less Gippsland Region ( 55 Sites) - Freedom Fuels changeover 20 sites to United branding including full franchise recruitment and documentation and training in brand standards & operations. - Accountable for a total of 55 sites across Gippsland up to the ACT/NSW Border lots of travel and time away from home base, working side by side with franchisees in remote areas, training & developing their skill set into a deeper understanding on retail operations and driving customer experience. -… Show more Gippsland Region ( 55 Sites) - Freedom Fuels changeover 20 sites to United branding including full franchise recruitment and documentation and training in brand standards & operations. - Accountable for a total of 55 sites across Gippsland up to the ACT/NSW Border lots of travel and time away from home base, working side by side with franchisees in remote areas, training & developing their skill set into a deeper understanding on retail operations and driving customer experience. - Full P&L accountability for my region , managing the repair costs within budget - Liaise with merchandise teams on region areas that need refreshing - Closely work along side our suppliers on better monthly buying influencing through my franchise network. Show less

Shift Supervisor

• Mar 2004 - Feb 2011

working the occasional weekend shifts in Kitchen and bar. - Front of house guest service - Waiting tables in a designated section. - Working on pass over checking meals. - In Kitchen looking after a section. working the occasional weekend shifts in Kitchen and bar. - Front of house guest service - Waiting tables in a designated section. - Working on pass over checking meals. - In Kitchen looking after a section.

National Company Stores Operations Manager MOBIL

• 2009 - 2011

- Responsible for managing a $280M sales budget, $3M expense budget & 12 FTE Regional Managers, and 1.6K staff, across 140 Mobil stores nationwide. Highlights: - Recognised for stand-out performance, promoted from Business Development Manager to State Franchising Manager to National Company Stores Operations Manager. - Exceeded the FY10/11 revenue forecast by $15M, and a further $5M in FY11/12. - Increased store count by 10%, and decreased costs by 15% during FY10/11 with an… Show more - Responsible for managing a $280M sales budget, $3M expense budget & 12 FTE Regional Managers, and 1.6K staff, across 140 Mobil stores nationwide. Highlights: - Recognised for stand-out performance, promoted from Business Development Manager to State Franchising Manager to National Company Stores Operations Manager. - Exceeded the FY10/11 revenue forecast by $15M, and a further $5M in FY11/12. - Increased store count by 10%, and decreased costs by 15% during FY10/11 with an aggressive launch strategy of 15 new sites across Victoria.

State Manager MOBIL

• 2007 - 2009

-Responsible for 100 sites in the wholesale fuel division managing the renewal and turnover of licensee in mostly regional areas.

Business Development Manager Victoria MOBIL

• 2005 - 2007

-Worked in various short term and longterm projects with Mobil Oil including 6 months in PNG for a LNG project needing people on the ground dealing with learning and development around facilities and equipement operation.

Owner Operator

• 2004 - 2005

Regional Manager

• Mar 2001 - Mar 2004

- Responsible for managing 10 large scale retail stores, with average footprint of 3.5k squares, and 25k lines across Audio Visual, Computers, Electronics & White Goods.Significant large scale fit out experience. - Led a talented team of 35 managers & 2k staff, driving the corporate strategy, and fostering a customer centric culture that delivered results. - Devised & implemented successful talent pipeline, resulting in 15 team members developing into Assistant Support Manager roles… Show more - Responsible for managing 10 large scale retail stores, with average footprint of 3.5k squares, and 25k lines across Audio Visual, Computers, Electronics & White Goods.Significant large scale fit out experience. - Led a talented team of 35 managers & 2k staff, driving the corporate strategy, and fostering a customer centric culture that delivered results. - Devised & implemented successful talent pipeline, resulting in 15 team members developing into Assistant Support Manager roles, entailing 18-month program & tailored mentoring sessions with stretch goals & action plans to address key challenges. - Reduced shrinkage & loss within region by 6.5% for 02/03, by implementing robust processes to protect inventory & handling in high crime areas. - Grew sales in a tough competitor environment by 1.5% for 02/03, within high pressure environment & constant competition from major discount retailers. - Delivered the single biggest clearance day in Victoria of $450k in one day, equivalent to 2 weeks trading. Show less - Responsible for managing 10 large scale retail stores, with average footprint of 3.5k squares, and 25k lines across Audio Visual, Computers, Electronics & White Goods.Significant large scale fit out experience. - Led a talented team of 35 managers & 2k staff, driving the corporate strategy, and fostering a customer centric culture that delivered results. - Devised & implemented successful talent pipeline, resulting in 15 team members developing into Assistant Support Manager roles… Show more - Responsible for managing 10 large scale retail stores, with average footprint of 3.5k squares, and 25k lines across Audio Visual, Computers, Electronics & White Goods.Significant large scale fit out experience. - Led a talented team of 35 managers & 2k staff, driving the corporate strategy, and fostering a customer centric culture that delivered results. - Devised & implemented successful talent pipeline, resulting in 15 team members developing into Assistant Support Manager roles, entailing 18-month program & tailored mentoring sessions with stretch goals & action plans to address key challenges. - Reduced shrinkage & loss within region by 6.5% for 02/03, by implementing robust processes to protect inventory & handling in high crime areas. - Grew sales in a tough competitor environment by 1.5% for 02/03, within high pressure environment & constant competition from major discount retailers. - Delivered the single biggest clearance day in Victoria of $450k in one day, equivalent to 2 weeks trading. Show less

Multisite Restaurant Manager

• Jan 1995 - Jan 2001

- Responsible for the seamless execution of quality service, cleanliness, guest satisfaction with speed of service targets, and food production control. - Led & managed high-volume cross-functional team of talented staff across $15M operation, nurturing growth by shift managers in their career progression goals. - Implemented strategic workforce rostering solutions, successfully reducing hourly cost whilst maintaining superior service. - Trained new franchisees nationally evaluating… Show more - Responsible for the seamless execution of quality service, cleanliness, guest satisfaction with speed of service targets, and food production control. - Led & managed high-volume cross-functional team of talented staff across $15M operation, nurturing growth by shift managers in their career progression goals. - Implemented strategic workforce rostering solutions, successfully reducing hourly cost whilst maintaining superior service. - Trained new franchisees nationally evaluating for quality & delivering support post settlement periods. - Delivered largest add on sales in 1998-2000 increasing average spend over a 2-year period resulting in an extra million dollars in sales across sites, and $100k in additional profit. Show less - Responsible for the seamless execution of quality service, cleanliness, guest satisfaction with speed of service targets, and food production control. - Led & managed high-volume cross-functional team of talented staff across $15M operation, nurturing growth by shift managers in their career progression goals. - Implemented strategic workforce rostering solutions, successfully reducing hourly cost whilst maintaining superior service. - Trained new franchisees nationally evaluating… Show more - Responsible for the seamless execution of quality service, cleanliness, guest satisfaction with speed of service targets, and food production control. - Led & managed high-volume cross-functional team of talented staff across $15M operation, nurturing growth by shift managers in their career progression goals. - Implemented strategic workforce rostering solutions, successfully reducing hourly cost whilst maintaining superior service. - Trained new franchisees nationally evaluating for quality & delivering support post settlement periods. - Delivered largest add on sales in 1998-2000 increasing average spend over a 2-year period resulting in an extra million dollars in sales across sites, and $100k in additional profit. Show less