Mark Lum

Managing Partner at CloudStreet Services
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us****@****om
(386) 825-5501

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Experience

    • United States
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • Managing Partner
      • Jan 2016 - Present

      Houston, Texas Area Salesforce Managed Services Managing your Salesforce journey requires tackling many obstacles. With so many moving pieces, it’s very important to ensure that all of your services and platforms work at a high level. But with a busy team and many challenges facing your business, this can be a struggle. That’s why you need a managed service provider working by your side every step of the way. That’s where we would love to help. Our experts can properly look over your Salesforce instance… Show more Salesforce Managed Services Managing your Salesforce journey requires tackling many obstacles. With so many moving pieces, it’s very important to ensure that all of your services and platforms work at a high level. But with a busy team and many challenges facing your business, this can be a struggle. That’s why you need a managed service provider working by your side every step of the way. That’s where we would love to help. Our experts can properly look over your Salesforce instance, which helps you focus on other areas of your organization. Salesforce ROI Restoration When you invest in Salesforce, you expect to see a sizable return on your investment. Are you not getting what you expected? Please remember that you are not alone. As time goes by, even the top Salesforce users are going to see a decline in their returns. This is an even bigger issue for Salesforce deployments that were not rolled out properly in the first place. For this reason, you need to turn to the experts. Our team of Salesforce restoration professionals will work with you and your team to get to know your needs. We want to know what you expected to get out of your Salesforce services, what you are currently seeing, and the problems you have experienced in the past. Then, we will take this information and tailor our solution to meet your needs. Salesforce Lightning Upgrades If you are thinking about migrating to Lightning, then you might be thinking that you can handle this using your internal resources. Sure, this is possible; however, this migration to Lightning is highly complex. There are countless twists and turns, each of which represents an opportunity for something to go wrong. If you have made an investment in Salesforce, then you need to get the most out of Lightning. That is where we can help. We will make sure that you get the most out of Salesforce. Our expertise and perspective can help you make your visions become reality. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Salesforce Practice Director
      • Jan 2018 - Present

      Houston, Texas, United States

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Salesforce Practice Director - North America
      • Jan 2017 - Present

      Houston, Texas, United States

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Salesforce Practice Director
      • Jan 2021 - Mar 2023
    • Electric Power Generation
    • 1 - 100 Employee
    • Executive Vice President
      • Jul 2009 - Mar 2016

      Houston, Texas Area Key executive and co-owner of this $40 MM industrial engine and generator sales, rental and service business founded in 2008. Partnered with the founder a year after startup. We achieved Inc500 status in my third year and honored by Forbes as one of "America's 100 Most Promising Companies". - Managed many key functions including marketing / lead generation, IT, accounting, operations, HR, insurance, legal and administrative needs. - Sales were $3 MM the first year which we… Show more Key executive and co-owner of this $40 MM industrial engine and generator sales, rental and service business founded in 2008. Partnered with the founder a year after startup. We achieved Inc500 status in my third year and honored by Forbes as one of "America's 100 Most Promising Companies". - Managed many key functions including marketing / lead generation, IT, accounting, operations, HR, insurance, legal and administrative needs. - Sales were $3 MM the first year which we increased to $25 MM after my first three years. - Designed and implemented an innovative IT platform built with Force.com (aka Salesforce.com) solutions which the company uses to operate and manage nearly every aspect of the business. - Developed a lead generating process utilizing both manual processes and marketing automation that generates tens of thousands of new visitors to the company's website monthly and hundreds of leads from prospects worldwide. - Implemented and managed the annual strategic planning process and ongoing performance evaluations. - Designed and managed the annual employee goal setting and performance evaluation program. - Sold equity shares to founding partner to pursue other interests. Show less

    • Principal Consultant
      • 2004 - Aug 2009

      Management and IT Consulting for Oil & Gas companies

    • China
    • Accounting
    • 700 & Above Employee
    • Sr. Consultant
      • 2002 - 2004
    • Business Consulting and Services
    • 700 & Above Employee
    • Sr. Consultant
      • 1999 - 2002

      United States

    • United States
    • Maritime Transportation
    • Financial Analyst
      • May 1993 - May 1997

      Bern Area, Switzerland

Education

  • The University of Texas at Austin
    MBA, Information Management
  • The University of Texas at Austin - The Red McCombs School of Business
    BBA, International Business
  • St. John's School
    HS, Geek squad
  • The Kinkaid School
    MS

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