Experience

Gnatta

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Configuration Specialist

  • Apr 2018 - Present

  Working closely with Account and Project managers to carry out requested configuration work on a domainProblem solving daily to work out how to incorporate config requests for clientsSupporting trial customer in the use and understanding of the software

• Software Tester and Client Support Lead

  • Jan 2017 - Apr 2018

  Feature tests and full regression testsRaising any bugs or issues via JIRAWrote and optimized test cases to maximise success of manual software testing with consistent, thorough approachesProviding front line support for all clients via Service Desk and Email



FM Outsource

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Supervisor & Quality Assessor

  • Aug 2016 - Jan 2017

  Advising operators on how to deal with difficult queries. Putting together 4-hourly reports outlining operator performance.Assessing operator chats to ensure they adhere to quality standards.

• Customer Service Operator

  • May 2016 - Aug 2016

  Answering customer queries for multiple clients such as Yodel, Missguided and Arrow XL via Webchat, Social Media and Email on a one-to-many basisReceived ‘Operator of the Year’ award for 2016



Randstad UK

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Compliance Administrator

  • Apr 2015 - Mar 2016

  Developing internal compliance and audit processes for all contracts Updating spreadsheets and databases across multiple systems on a daily basis Collating weekly and monthly audit reports for the operations manager Delivering training to staff on processes and systems for varying contracts Developing internal compliance and audit processes for all contracts Updating spreadsheets and databases across multiple systems on a daily basis Collating weekly and monthly audit reports for the operations manager Delivering training to staff on processes and systems for varying contracts



Rutherfords Training Consultants

• United Kingdom
• Security and Investigations

• Volunteer Tutor / Administration Assistant

  • Jan 2015 - Apr 2015

  Teaching unemployed people basic IT skills. Putting together workshops to be carried out in daily sessions. Teaching unemployed people basic IT skills. Putting together workshops to be carried out in daily sessions.