Experience

Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Administration Manager

  • Aug 2014 - Present

• Proposal Quality Lead

  • Nov 2012 - Aug 2014



Medco Health Solutions, Inc., Franklin Lakes, New Jersey

• Manager, Medicare Proposals and Administration

  • Jan 2006 - Aug 2012

  Created a winning Medicare RFP Database and managed the Medicare proposal process and production from start to finish. Worked with subject matter experts to create and develop RFP content. Collaborated with an external Health Plan partner to produce combined Medicare Supplemental and EGWP proposals under one cover. Created a winning Medicare RFP Database and managed the Medicare proposal process and production from start to finish. Worked with subject matter experts to create and develop RFP content. Collaborated with an external Health Plan partner to produce combined Medicare Supplemental and EGWP proposals under one cover.



Aetna Inc.

• United States
• Medical Practices

• Process Team Lead, Proposals

  • Feb 2003 - Dec 2005

  Managed a sales support team of five information consultants. Worked with National Account Executives to develop and execute strategy for new and existing business. Collaborate with subject matter experts and management to produce winning proposals. Monitored team performance and delivered scorecards. Managed a sales support team of five information consultants. Worked with National Account Executives to develop and execute strategy for new and existing business. Collaborate with subject matter experts and management to produce winning proposals. Monitored team performance and delivered scorecards.



CIGNA HealthCare

• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Manager/Claims Manager

  • Apr 2000 - Feb 2003

  Delivered outstanding customer service to both internal and external customers through encouraging personal development, raising standards and fostering teamwork. Managed up to 24 claim processors and representatives. Managed to exceed quality standards. Delivered outstanding customer service to both internal and external customers through encouraging personal development, raising standards and fostering teamwork. Managed up to 24 claim processors and representatives. Managed to exceed quality standards.