Experience

Aya Associates, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Support, Implementation and Training Manager

  • Jun 2018 - Present

  Restructured existing Hurricane Plan to setup processes, equipment and monitoring programs for “Stay at Home” requirements during COVID-19 crisis. Business continuity was achieved with no reduction in quality of service to multi-national client base. Initiated an onboarding program for new clients, resulting in a reduction of total time for system implementation from 64 weeks to 14 weeks.Replaced an antiquated email system with a new ticket management system that reduced response time from an average of five hours to two hours (or less). Developed and implemented new online training programs and Webinars to improve client training and knowledge of new products for onboarding new clients. This resulted in reducing calls related to training by 40%.Created a new employee training program that reduced onboarding time from six weeks to three weeks. Show less

• Sales & Marketing Manager

  • Mar 2016 - Jun 2018

  Upgraded Lead Management software and implemented new procedures to improve lead tracking. Created history of all activities, setup reminders for call backs and scheduling of Demo’s or conference calls with prospects. Developed stages of progress to monitor and forecast sales. Resulting in a 45% increase in sales for the year.Collaborated with Project Manager on new Web ERP platform and created procedures for development, project planning, QA and QA testing that reduced total development time by 15%. Product was released one month ahead of schedule and 10% under budget. Show less



American Import Tiles, Ltd

• General Manager

  • Feb 2011 - Dec 2015

  Led a multi-departmental Process Improvement Team and identified key areas of improvement and reduced purchasing costs by 36%. Initiated weekly staff meetings to improve communications and sales forecasting, review inventory tracking, and resolve conflicts (customer, vendor or employee issues), identifying source of trouble and taking corrective and preventive action.Collaborated with dealer Sales Executives and Warehouse Manager to improve quality of sample boards and reduce time to create boards for new products from two weeks to three days. This helped to increase sales by 10%. Show less

• Payroll / Human Resource Manager

  • Jun 2003 - Dec 2015

  Successfully developed a forklift safety training program in compliance with OSHA guidelines, resulting in reduction of incidents within the first three months of implementation. Employees who passed the program received certification, helping to reduce accidents by 80% in the first three months of implementation. Created Employee Handbook to ensure compliance with both federal and state regulations, as well as company policies and practices.Implemented and automated time keeping system to track employee work hours, PTO and work schedules, and devised new hire orientation to foster positive attitude toward company goals.Collaborated with third party broker to select health and dental plans, ensuring competitive offerings to attract, retain and motivate employees. Provided ongoing administration of all benefits. Show less

• IT/ IS Manager

  • Jan 2002 - Dec 2015

  Implemented a new ERP software system that increased sales by 30% by improving productivity of sales staff to create Quotes, Sales Orders, and check for inventory availability. The new software improved inventory control and reduced purchasing errors by 60% within an 8-month period. Project & IT Lead in multiple projects: • Installation of new hardware and software, increasing productivity and quality controls among all employees• Installation of new telecommunications equipment• Installations of major upgrades and/or replacements of hardware and software• Design and creation of company webpage.Effectively negotiated new contracts with Telecommunications Equipment Vendors for new equipment or renewal of lease on existing equipment, leading to a 35% reduction in annual costs. Show less