Experience

Eddie Bauer Outlet

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Nov 2018 - Present



The Wallace's Trading Post

• Williamsburg, Virginia

• Floor Supervisor

  • Nov 2006 - Jun 2019

  • Answered customers' questions and addressed problems and complaints in person and via phone • Opened and closed the store, which included counting cash drawers and making bank deposits • Helped customers select products that best fit their personal needs • Maintained visually appealing and effective displays for the entire store • Educated customers on product and service offerings • Offered exceptional customer service to differentiate and promote the company brand • Oversaw all daily operations of the store • Marked clearance products with updated price tags • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers • Consulted with customers on the latest styles and trends • Kept the showroom clean and maintained neat, orderly product displays • Built customer confidence by actively listening to their concerns and giving appropriate feedback • Completed floor replenishment to guarantee size availability and promote customer satisfaction • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion • Communicated information to customers about product quality, value and style • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment • Built and maintained effective relationships with peers and upper management • Recruited, hired, developed and retained retail talent for the company • Processed shipments and maintained organized stock shelves • Processed all sales transactions accurately and in a timely fashion • Informed customers about all product lines and services offered by the company Show less



The Gaian Order

• Williamsburg, VA

• Owner

  • Mar 2018 - Nov 2018

  An online retail/services store which caters to the environmental impact of saving the Earth we live on... An online retail/services store which caters to the environmental impact of saving the Earth we live on...



Lulu Press, Inc.

• United States
• Book and Periodical Publishing
• 200 - 300 Employee

• Book Author

  • Jan 2010 - Nov 2018

  My personal genre and literary passions are for screenplays, theater, fiction novels, short stories, and poetry. I have also written several books that are in print and E-book format through a self-publishing company. Icurrently resides and employed in Williamsburg, Virginia. My personal genre and literary passions are for screenplays, theater, fiction novels, short stories, and poetry. I have also written several books that are in print and E-book format through a self-publishing company. Icurrently resides and employed in Williamsburg, Virginia.



Colonial Williamsburg Dining

• United States
• Hospitality
• 1 - 100 Employee

• Food Server

  • May 2002 - Aug 2006

  During my food service duties I assisted on entertaining guests with a more rounded viewpoint of colonial living under British rule... a.k.a. Squire Mark During my food service duties I assisted on entertaining guests with a more rounded viewpoint of colonial living under British rule... a.k.a. Squire Mark



Bank of America

• United States
• Banking
• 700 & Above Employee

• Financial Telemarketer

  • Nov 2000 - Dec 2002



MBNA Bank Credit Card Services

• Camden, ME

• Telemarketer

  • Feb 2000 - Nov 2002

  Phone services for credit card bank services Phone services for credit card bank services



Sharper Image, Inc.

• San Francisco, CA

• Second Assistant Manager

  • Aug 1998 - Jun 2000

  • Answered customers' questions and addressed problems and complaints in person and via phone • Opened and closed the store, which included counting cash drawers and making bank deposits • Helped customers select products that best fit their personal needs • Maintained visually appealing and effective displays for the entire store • Educated customers on product and service offerings • Offered exceptional customer service to differentiate and promote the company brand • Oversaw all daily operations of the store • Marked clearance products with updated price tags • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers • Consulted with customers on the latest styles and trends • Kept the showroom clean and maintained neat, orderly product displays • Built customer confidence by actively listening to their concerns and giving appropriate feedback • Completed floor replenishment to guarantee size availability and promote customer satisfaction • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion • Communicated information to customers about product quality, value and style • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment • Built and maintained effective relationships with peers and upper management • Recruited, hired, developed and retained retail talent for the company • Processed shipments and maintained organized stock shelves • Processed all sales transactions accurately and in a timely fashion • Informed customers about all product lines and services offered by the company Show less



Thom Mc An Shoe Company/Famous Footwear

• Redondo Beach, CA

• Assist. Store Maanger/Store Manager

  • Sep 1988 - Jun 1998

  • Answered customers' questions and addressed problems and complaints in person and via phone • Opened and closed the store, which included counting cash drawers and making bank deposits • Helped customers select products that best fit their personal needs • Maintained visually appealing and effective displays for the entire store • Educated customers on product and service offerings • Offered exceptional customer service to differentiate and promote the company brand • Oversaw all daily operations of the store • Marked clearance products with updated price tags • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers • Consulted with customers on the latest styles and trends • Kept the showroom clean and maintained neat, orderly product displays • Built customer confidence by actively listening to their concerns and giving appropriate feedback • Completed floor replenishment to guarantee size availability and promote customer satisfaction • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion • Communicated information to customers about product quality, value and style • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment • Built and maintained effective relationships with peers and upper management • Recruited, hired, developed and retained retail talent for the company • Processed shipments and maintained organized stock shelves • Processed all sales transactions accurately and in a timely fashion • Informed customers about all product lines and services offered by the company Show less



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• 2nd Assistant Manager

  • Sep 1982 - Aug 1988

  • Answered customers' questions and addressed problems and complaints in person and via phone • Opened and closed the store, which included counting cash drawers and making bank deposits • Helped customers select products that best fit their personal needs • Maintained visually appealing and effective displays for the entire store • Educated customers on product and service offerings • Offered exceptional customer service to differentiate and promote the company brand • Oversaw all daily operations of the store • Marked clearance products with updated price tags • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers • Consulted with customers on the latest styles and trends • Kept the showroom clean and maintained neat, orderly product displays • Built customer confidence by actively listening to their concerns and giving appropriate feedback • Completed floor replenishment to guarantee size availability and promote customer satisfaction • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion • Communicated information to customers about product quality, value and style • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment • Built and maintained effective relationships with peers and upper management • Recruited, hired, developed and retained retail talent for the company • Processed shipments and maintained organized stock shelves • Processed all sales transactions accurately and in a timely fashion • Informed customers about all product lines and services offered by the company Show less



Sonoma State University Work Study

• Rohnert Park, CA

• Reference Librarian

  • Sep 1980 - Jun 1982

  • Maintained an inventory of contents for the rare books and archives collections • Re-shelving books and maintaining a neat and tidy reading area • Assisting students and faculty on the usage of reference materials • Properly displaying a professional image and status within the University guidelines • Maintained an inventory of contents for the rare books and archives collections • Re-shelving books and maintaining a neat and tidy reading area • Assisting students and faculty on the usage of reference materials • Properly displaying a professional image and status within the University guidelines



Montgomery Ward’s

• Lawndale, CA

• Parcel Pick-Up/Display Merchandiser/Assistant Manager

  • Sep 1978 - Jun 1980

  Parcel Pick-Up • To assist on the transfer of sold goods to the general public Store Displays • Display designers and visual merchandisers use their design skills to promote the image, products and services of businesses and other organizations. • Display designers focus on designing displays, stands and panels for exhibitions, conferences and other events. They also produce point-of-sale displays, which are installed in hundreds of retail outlets. • Visual merchandisers create window and in-store displays of goods for retail shops and department stores. • The work involves researching to get an understanding of what are needed, and coming up with design ideas. Visual merchandisers also source elements such as lighting, props and accessories. • It is important to make the most of the space available, work within a budget and meet deadlines. Installing and dismantling displays may also be part of the job description. Assistant Manager - Shoe department • See notes regarding experience working for Abercrombie & Fitch Show less