Experience

Amazon

• Virtual Customer Service Agent

  • Apr 2019 - Present



Self-employed

• Homemaker

  • Dec 2005 - Present



PreSonus Audio Electronics

• Receptionist

  • Jan 2014 - Aug 2015

  This job was multifaceted in that I greeted visitors and answered the telephones and routed call, but also assisted with event planning and did tech support. As a first level responder to customers, I would answer basic questions about their products and offer level one tech support. I also was featured in a French version of a PreSonus ad.



Regions Bank

• Branch Service Leader

  • Jul 2011 - Jan 2014

  This position required me to not only do basic teller work, but also manage the tellers in the branch. I coached to reach our goals in customer service and sales. I was one of few in this position to be selected for and complete a leadership course. In this course, I learned how to effectively motivate my team and coach those that fell behind.