Serena Dawayangzong

Customer Relations Specialist at Ocoos.com
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Contact Information
us****@****om
(386) 825-5501
Location
Orlando, Florida, United States, US

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Experience

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Relations Specialist
      • Mar 2016 - Present
    • China
    • Appliances, Electrical, and Electronics Manufacturing
    • 200 - 300 Employee
    • Internship
      • Jan 2016 - Feb 2016
    • United States
    • Sales Representative
      • Nov 2014 - Nov 2015
    • China
    • Research Services
    • 700 & Above Employee
    • Program Coordinator: Research, Excel, PowerPoint, SPSS, Data Analysis, Documents
      • Apr 2012 - Jul 2012

      ★Peking University is a comprehensive and national key university. The campus, known as "Yan Yuan" the garden of Yan) is situated at Haidian District in the western suburb of Beijing. ►Performed research using tools such as Excel, Power Point, and Wally Marx tracking to analyze data and used SPSS to analyze the results. ►Prepared documents for data entry, process and maintain data collective records. ★Peking University is a comprehensive and national key university. The campus, known as "Yan Yuan" the garden of Yan) is situated at Haidian District in the western suburb of Beijing. ►Performed research using tools such as Excel, Power Point, and Wally Marx tracking to analyze data and used SPSS to analyze the results. ►Prepared documents for data entry, process and maintain data collective records.

    • Marketing/Communication Intern: Video, Filming, Project Management, Content Management
      • Aug 2010 - Apr 2011

      ★Strategically located near stunning natural areas and in the midst of the booming energy industry, DSU is a training ground for leaders and professionals in more than 75 fields of study in 10 academic areas. ►Assisted with video equipment handling, video filming and post-production. Facilitated weekly studio appointments and able to multi-task and complete projects before deadlines. ►Collaborated on communications and content management on social media (Facebook, YouTube, etc.). ★Strategically located near stunning natural areas and in the midst of the booming energy industry, DSU is a training ground for leaders and professionals in more than 75 fields of study in 10 academic areas. ►Assisted with video equipment handling, video filming and post-production. Facilitated weekly studio appointments and able to multi-task and complete projects before deadlines. ►Collaborated on communications and content management on social media (Facebook, YouTube, etc.).

    • Marketing Analyst Intern: Promotional Marketing, Social Media, Market Research, Trends, Branding
      • Jan 2009 - Sep 2009

      ►Supported brand and marketing initiatives, conducted extensive market research to better assist our incoming clients. ►Analyzed business developments and monitored market trends of traditional Tibetan restaurant and food culture. ►Acted as a liaison between customers and the traditional Tibetan food brand, retooled our inventory procedures and overall increased brand productivity. Improved upon customer service skills. ►Supported brand and marketing initiatives, conducted extensive market research to better assist our incoming clients. ►Analyzed business developments and monitored market trends of traditional Tibetan restaurant and food culture. ►Acted as a liaison between customers and the traditional Tibetan food brand, retooled our inventory procedures and overall increased brand productivity. Improved upon customer service skills.

Education

  • University of Florida
    Master of Arts (M.A.), Cultural Anthropology
    2012 - 2014
  • Minzu University of China
    Bachelor's degree, History
    2008 - 2012
  • Dickinson State University
    Joint Program in Communication
    2009 - 2011

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