Serena Dawayangzong
Customer Relations Specialist at Ocoos.com- Claim this Profile
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Bio
Experience
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Ocoos.com
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Customer Relations Specialist
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Mar 2016 - Present
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Absen
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China
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Appliances, Electrical, and Electronics Manufacturing
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200 - 300 Employee
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Internship
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Jan 2016 - Feb 2016
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Leder USA. Inc
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United States
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Sales Representative
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Nov 2014 - Nov 2015
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Peking University
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China
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Research Services
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700 & Above Employee
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Program Coordinator: Research, Excel, PowerPoint, SPSS, Data Analysis, Documents
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Apr 2012 - Jul 2012
★Peking University is a comprehensive and national key university. The campus, known as "Yan Yuan" the garden of Yan) is situated at Haidian District in the western suburb of Beijing. ►Performed research using tools such as Excel, Power Point, and Wally Marx tracking to analyze data and used SPSS to analyze the results. ►Prepared documents for data entry, process and maintain data collective records. ★Peking University is a comprehensive and national key university. The campus, known as "Yan Yuan" the garden of Yan) is situated at Haidian District in the western suburb of Beijing. ►Performed research using tools such as Excel, Power Point, and Wally Marx tracking to analyze data and used SPSS to analyze the results. ►Prepared documents for data entry, process and maintain data collective records.
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Marketing/Communication Intern: Video, Filming, Project Management, Content Management
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Aug 2010 - Apr 2011
★Strategically located near stunning natural areas and in the midst of the booming energy industry, DSU is a training ground for leaders and professionals in more than 75 fields of study in 10 academic areas. ►Assisted with video equipment handling, video filming and post-production. Facilitated weekly studio appointments and able to multi-task and complete projects before deadlines. ►Collaborated on communications and content management on social media (Facebook, YouTube, etc.). ★Strategically located near stunning natural areas and in the midst of the booming energy industry, DSU is a training ground for leaders and professionals in more than 75 fields of study in 10 academic areas. ►Assisted with video equipment handling, video filming and post-production. Facilitated weekly studio appointments and able to multi-task and complete projects before deadlines. ►Collaborated on communications and content management on social media (Facebook, YouTube, etc.).
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Marketing Analyst Intern: Promotional Marketing, Social Media, Market Research, Trends, Branding
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Jan 2009 - Sep 2009
►Supported brand and marketing initiatives, conducted extensive market research to better assist our incoming clients. ►Analyzed business developments and monitored market trends of traditional Tibetan restaurant and food culture. ►Acted as a liaison between customers and the traditional Tibetan food brand, retooled our inventory procedures and overall increased brand productivity. Improved upon customer service skills. ►Supported brand and marketing initiatives, conducted extensive market research to better assist our incoming clients. ►Analyzed business developments and monitored market trends of traditional Tibetan restaurant and food culture. ►Acted as a liaison between customers and the traditional Tibetan food brand, retooled our inventory procedures and overall increased brand productivity. Improved upon customer service skills.
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Education
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University of Florida
Master of Arts (M.A.), Cultural Anthropology -
Minzu University of China
Bachelor's degree, History -
Dickinson State University
Joint Program in Communication