Experience

FareHarbor

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Client Dashboard Specialist

  • Apr 2021 - Jul 2022

  The Client Dashboard Specialist is responsible for strategizing and communicating with Sales team to interpret the business needs of different companies, building and customizing their FareHarbor dashboard to best fit those needs. They dedicate their energy to new & existing clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. • Customizes Fareharbor software with accuracy and precision for… Show more The Client Dashboard Specialist is responsible for strategizing and communicating with Sales team to interpret the business needs of different companies, building and customizing their FareHarbor dashboard to best fit those needs. They dedicate their energy to new & existing clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. • Customizes Fareharbor software with accuracy and precision for 300+ clients worldwide according to their specific needs • Provides technical insight and offer best practices on implementation of software to allow clients full utilization of FareHarbor’s powerful platform. • Communicates effectively across teams, including Account Executives, Onboarding, Account Management and more, to ensure client’s needs are managed to set up their dashboard for success. • Uses advance technical knowledge with consistent digital education lessons and increasingly complex of 400+ projects. Show less The Client Dashboard Specialist is responsible for strategizing and communicating with Sales team to interpret the business needs of different companies, building and customizing their FareHarbor dashboard to best fit those needs. They dedicate their energy to new & existing clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. • Customizes Fareharbor software with accuracy and precision for… Show more The Client Dashboard Specialist is responsible for strategizing and communicating with Sales team to interpret the business needs of different companies, building and customizing their FareHarbor dashboard to best fit those needs. They dedicate their energy to new & existing clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. • Customizes Fareharbor software with accuracy and precision for 300+ clients worldwide according to their specific needs • Provides technical insight and offer best practices on implementation of software to allow clients full utilization of FareHarbor’s powerful platform. • Communicates effectively across teams, including Account Executives, Onboarding, Account Management and more, to ensure client’s needs are managed to set up their dashboard for success. • Uses advance technical knowledge with consistent digital education lessons and increasingly complex of 400+ projects. Show less



Amazon Logistics

• United States
• 700 & Above Employee

• Yard Logistics Manager

  • Jun 2020 - Mar 2021

  The Yard Logistics Manager is responsible for creating a strategic dock plan for arrival and placement of trailers and plan for exceptions and contingencies. Coordinating with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance. • Conducts daily coordination with station operation managers, upstream transportation partners and carriers to ensure all trailers arrive and depart on… Show more The Yard Logistics Manager is responsible for creating a strategic dock plan for arrival and placement of trailers and plan for exceptions and contingencies. Coordinating with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance. • Conducts daily coordination with station operation managers, upstream transportation partners and carriers to ensure all trailers arrive and depart on time, safely, and with zero defects. • Monitors and updates data of 100+ scheduled trailer appointments, new releases and communicates with other departments. • Consolidates information from a variety of sources to regulate daily trailer pool requirements, trailer flow in yard, and generate daily reports to support business needs. • Understands and interacts with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory. • Coordinates with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance.

• Learning Coordinator

  • Mar 2018 - Jun 2020

  The Seasonal Learning Coordinator is responsible for day to day operations of the training session needs of the shift workers, leadership and new staff (emails, tracking, processing, auditing, reporting, and customer service). The role is charged with management of the training for staff development needs based on Area Readiness/Standard work programs for the site. Delivered prepared impromptu trainings, activities, and role assignments while providing ongoing-support for inventory needs based… Show more The Seasonal Learning Coordinator is responsible for day to day operations of the training session needs of the shift workers, leadership and new staff (emails, tracking, processing, auditing, reporting, and customer service). The role is charged with management of the training for staff development needs based on Area Readiness/Standard work programs for the site. Delivered prepared impromptu trainings, activities, and role assignments while providing ongoing-support for inventory needs based on performance metrics. Provided instruction on the following topics: Customer Service, Ordering, Processing of End of Day – Defect and Damage Reports. • Organizes over 100+ Amazon trainings per year; skill-classes, cross-training and new employee orientation designed to improve processes for preparing orders & invoices; using Point of Sales system in calculating quantities; assembling merchandise for sales and final purchase. • Generates $100,000 monthly in Amazon revenues by developing trainings programs designed to improve operation efficiency. • Presentations to over 50+ staff and leaders per week in classroom setting; answering questions and requests; referring inquiries to the appropriate Amazon representatives.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Associate

  • Mar 2018 - Jun 2020