Experience

Acquire

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2022 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Relay officer

  • Oct 2021 - Jan 2022



Griffiths university

• Student

  • Oct 2019 - Dec 2021



Delaware North, Australia & New Zealand

• Australia
• Hospitality
• 100 - 200 Employee

• receptionist and guest services

  • Nov 2018 - Dec 2021



Travelex

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Consultant

  • Oct 2017 - Jul 2018



Avon pty ltd

• Team leader

  • Sep 2010 - Mar 2013

  This position consisted of recruiting representatives from cold calling door-to-door and from leads produced from head office in Sydney. Training new representatives consisted of visiting their homes and explaining all aspects of being a representative and ongoing training to assist with personal development, increasing sales and suggestions on how to grow their business. Group training consisted of meeting weekly and discussing any problems and finding solutions for the future benefit of the entire team.To grow my team to the best of my ability, I undertook management training through the area manager and selected representatives that may be effective as team leaders themselves. With this in mind, I developed the largest team in the area with the best sales for two years in a row.

• Sales Representative

  • Sep 2010 - Mar 2013

  A sales representative position involves delivering books to customers and cold calling book deliveries to obtain new customers, assisting with sales selection, ordering through the online order system, collating and checking off deliveries notes and making deliveries to customers. There was a large amount of customer service and customer follow up to ensure products were correct. Written, phone and email were all utilised for customers to order and this required strong organisational skills, time management and database creation.



Coles

• Customer Service Representative

  • Sep 2011 - Nov 2012

  As a shift supervisor it was my responsibility to open and\or close the store. Collate and produce the shifts orders from the IT system and organise areas to be shopped by team members, collate physical items for each order when shop done and arrange loads to required standards for delivery drivers. I was also responsible for problem solving and maintaining staff levels in the event of sickness. As a customer representative I was responsible for picking and packing orders using a scanning system, ensuring fresh produce selected was to a high standard, accuracy of orders, selecting alternative products should selection be unavailable and serving customers while in the supermarket floor.