Support Manager

• Nov 2017 - Present

Operations Lead Cloud NOC

• Oct 2012 - Oct 2017

Key responsibilities and accountabilities:Provide technical leadership and guidance in the installation, configuration and implementation of LOB products and technologiesEnterprise level IT solutions utilising core virtualisation and cloud offeringsA sound, constructive and understanding approach to client problems, aiming to be seen as a trusted advisorAn innovative approach to solving client problems for the betterment of the client and the advancements of the Dimension Data groupContributing to the progression of the Professional Services team by sharing IP, advising best practices and delivering the best possible solutions while building the confidence of colleagues and customers achieving productive and billable targets.

Client Services Manager (Dual Role)

• Jan 2013 - Dec 2015

Developed relationships with Sales team to ensure supply challenges are effectively communicated and managed.Continuously improved processes to ensure agreed service level KPI's were met.ERP enhancements of systems and processes to the order management process.Effectively manage the returns and escalations process within agreed frameworks.

Technical Services Manager

• Mar 2012 - Nov 2012

We enable businesses in the Asia-Pacific region to achieve success through technology by providing a range of cloud services including: Hosted Enterprise - Strategic Outsourcing: combination of our services delivered as outsourcing service with end result guarantees Hosted Compute - Cloud Computing: Infrastructure-as-a-Service (IaaS) and Enterprise Cloud Computing environment enabling any business to power up their infrastructure and acquire best practice monitoring and management tools Hosted Backup: enterprise class backup solution Hosted Disaster Recovery and Business Continuity: ability to mirror copy of your environment ready to be brought online in the event of failure in your production environment. Hosted Telephony, Video and Collaboration: next generation voice and video communication. Performance Storage: high speed enterprise class storage systems deployed across all data centres. Utility Storage: low cost storage available on demand Managed Security Gateway: suite of security services to protect organisations.BlueFire supports more than 10,000 email users, more than 4,500 hosted desktop and over 2,000 hosted telephony users in the Asia-Pacific.

Systems Engineer

• Mar 2009 - Mar 2012

As one of the Asia/Pacific region’s fastest growing managed service providers, we know how to get key business applications up and running, and keep them that way.Operating from redundant geographical data centres in Sydney Australia, London UK and Minneapolis USA specifically built for the purpose, we already provide hundreds of SMBs like yours with easy access to BlueFire’s multi million-dollar infrastructure. This gives them access to a range of strategic point services or end-to-end solutions including productivity applications, email, desktop services, voice over IP (VoIP), backup, disaster recovery, and security services.We utilise world’s best practice in everything we do. This includes ITIL (IT Infrastructure Library) IT management foundations, enterprise monitoring and management systems, reporting and logging capabilities, Banking Grade Security qualifications for Information Security, and an extensive range of industry-leading tools.

Systems Engineer

• Aug 2008 - Dec 2008

Provides IT services related to the design, development, maintenance and management of tailored e-business, knowledge management and line-of-business solutions for its clients. Provides IT services related to the design, development, maintenance and management of tailored e-business, knowledge management and line-of-business solutions for its clients.

Systems Engineer

• May 2006 - Aug 2008

Nexus is a leading IT consultancy based in Sydney, Australia. Since 1997, Nexus has helped organisations from a variety of sectors significantly improve their performance through the design and provision of best-practice IT and communications solutions. Nexus works side by side with its clients to design and deploy commercially realistic technology that is matched to business requirements. Nexus also provides on-going support and management of client’s IT systems via supplementary and managed services. Our areas of expertise include strategy development, server implementation and virtualisation, advanced storage systems, BURA (backup, recovery and archive), networking, security and end-to-end systems. Our work includes consulting assignments, integration projects, infrastructure provision, overflow engineering, professional services, IT outsourcing and managed services. Nexus is also the premier graphics and digital asset management specialist in Asia Pacific, helping companies excel in their marketing, media and publishing functions.

Technical Support

• Jan 2006 - Apr 2006

NST is a specialist IT solutions provider, delivering Connectivity, Business Process Management, Application Integration and Service/Help Desk services and products to the Australasian marketplace. NST has excelled in this market since 1991, is a well-established and reliable organisation, with a wealth of industry skills. The combination of direct customer relationships, along with key business partnerships ensures customers receive the best service available. NST delivers technical support and consulting services, direct and via key business partners, to a wide range of customers.