Mark DeFee, BCC, LPC
Coach, Speaker, and Owner at Mark DeFee Coaching- Claim this Profile
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Bio
Jason Richmond
Over the years, I have hired a large number of highly successful employees. Among these top performers, Mark is quite possibly the best hire I have ever made. Time and again I asked him to manage many of Anthem’s largest National Accounts. If we had an account in jeopardy, he is the one I would tap to turn the relationship around. Mark is the type of employee you trust completely and you just get out of their way to let them do their thing.
Carrie Mead, MS, LCPC
LinkedIn User
Over the past year and a half that I have worked with Mark, I have seen him consistently provide excellent customer service. His multi-tasking abilities and superb organizational skills enable him to work pro-actively to ensure that his clients' needs are met in a timely and efficient manner. This, combined with Mark's pleasant smile and sense of humor make him a joy to work with.
Jason Richmond
Over the years, I have hired a large number of highly successful employees. Among these top performers, Mark is quite possibly the best hire I have ever made. Time and again I asked him to manage many of Anthem’s largest National Accounts. If we had an account in jeopardy, he is the one I would tap to turn the relationship around. Mark is the type of employee you trust completely and you just get out of their way to let them do their thing.
Carrie Mead, MS, LCPC
LinkedIn User
Over the past year and a half that I have worked with Mark, I have seen him consistently provide excellent customer service. His multi-tasking abilities and superb organizational skills enable him to work pro-actively to ensure that his clients' needs are met in a timely and efficient manner. This, combined with Mark's pleasant smile and sense of humor make him a joy to work with.
Jason Richmond
Over the years, I have hired a large number of highly successful employees. Among these top performers, Mark is quite possibly the best hire I have ever made. Time and again I asked him to manage many of Anthem’s largest National Accounts. If we had an account in jeopardy, he is the one I would tap to turn the relationship around. Mark is the type of employee you trust completely and you just get out of their way to let them do their thing.
Carrie Mead, MS, LCPC
LinkedIn User
Over the past year and a half that I have worked with Mark, I have seen him consistently provide excellent customer service. His multi-tasking abilities and superb organizational skills enable him to work pro-actively to ensure that his clients' needs are met in a timely and efficient manner. This, combined with Mark's pleasant smile and sense of humor make him a joy to work with.
Jason Richmond
Over the years, I have hired a large number of highly successful employees. Among these top performers, Mark is quite possibly the best hire I have ever made. Time and again I asked him to manage many of Anthem’s largest National Accounts. If we had an account in jeopardy, he is the one I would tap to turn the relationship around. Mark is the type of employee you trust completely and you just get out of their way to let them do their thing.
Carrie Mead, MS, LCPC
LinkedIn User
Over the past year and a half that I have worked with Mark, I have seen him consistently provide excellent customer service. His multi-tasking abilities and superb organizational skills enable him to work pro-actively to ensure that his clients' needs are met in a timely and efficient manner. This, combined with Mark's pleasant smile and sense of humor make him a joy to work with.
Credentials
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Board Certified Coach (BCC)
Center For Credentialing & EducationJan, 2020- Oct, 2024 -
Certified Body Language Trainer
Center for Body LanguageMay, 2016- Oct, 2024 -
Licensed Professional Counselor
Colorado Department of Regulatory AgenciesJan, 2010- Oct, 2024 -
Colorado Speakers Academy Graduate
National Speakers Association
Experience
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Mark DeFee Coaching
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Health, Wellness & Fitness
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1 - 100 Employee
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Coach, Speaker, and Owner
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Apr 2016 - Present
MENTALLY HEALTHY HUMANS = FINANCIALLY HEALTHY COMPANIESI believe we all want to live happy, fulfilled lives. But we struggle at times to create that life. This is leaving us feeling unmotivated, depressed, bored, anxious, and doubting our own abilities. We stay lost and confused because we don’t know what else to do. Often, we choose not to tell anybody else about it either. I am an educator, coach, and speaker helping organizations and individuals perform at their best by focusing on mental wellness and creating healthy mindsets. Interests include:• Resilience• Positive Psychology• Cognitive Behavioral Techniques• Advanced Communication Skills
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Anthem, Inc.
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United States
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Hospitals and Health Care
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700 & Above Employee
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Client Executive - National Accounts
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Aug 2017 - Oct 2021
I am a client executive for Anthem's Behavioral Health and EAP sales & account management team. I work specifically with National Accounts of 3K+ employees. My role entails a great deal of consultation and training delivery around emotional wellness and creating mentally healthy workplaces.
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Account Manager II
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Oct 2012 - Aug 2017
I managed over 80+ accounts of various sizes all over the United States that have EAP and behavioral health buy-up programs through Anthem Blue Cross Blue Shield. On top of account management, I was responsible for selling EAP standalone products in Colorado as well as support sales of EAP products to customers with medical insurance through AnthemI routinely delivered presentations to help organizations understand the benefits available through their specific EAP plan design as well as how to access services. I also coordinated with our behavioral health operations team to deliver excellent service and quickly resolve issues that arise
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Management Consultant
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Aug 2010 - Oct 2012
I provided consultation to our accounts on how to approach behavioral and performance issues in their workplace. This includes coaching managers on how to address issues with individual employees, crafting large-group messages informing employees about changes in the workplace, and setting up on-site services for accounts who have experienced a traumatic workplace event. I also coached employees to handle issues such as stress, time management, work-life balance, making decisions based on their values.When necessary, I provided telephonic intervention and crisis stabilization.
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Horizon Health
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United States
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Medical Practices
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Manager of Training Services
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Jan 2009 - May 2010
Oversaw the day to day operations and “big picture” direction of the training department for the third largest EAP in the United States. This included deciding what new trainings would be developed that year, keeping the current training library up to date, as well as maintaining a nationwide network of trainers.Topics included:Stress ManagementWork-Life BalanceTime ManagementInterpersonal communicationGoal setting & achievementAdjusting to change
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Training Consultant
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Nov 2008 - Jan 2009
I consulted with organizations of all sizes and industries to provide them the specific training needed for their workforce. My other responsibilities included delivering trainings, creating new content, and updating presentations to make sure they were up to date with the most current research and data.
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Management Resource Consultant
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Jul 2007 - Nov 2008
I utilized my background in counseling and psychology to work with client organizations helping to teach leaders to communicate and address behavioral risk issues in the workplace. I also provided crisis intervention and stabilization to employee's in immediate need of assistance.
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Technical Recruiter
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May 2006 - Apr 2007
Worked with HR personnel & Hiring Managers to identify job qualifications necessary in candidates. Sought Out/Head-Hunted and phone screened candidates for clients to interview. Managed candidate and client expectations for salary and helped negotiate terms of employment. Worked with HR personnel & Hiring Managers to identify job qualifications necessary in candidates. Sought Out/Head-Hunted and phone screened candidates for clients to interview. Managed candidate and client expectations for salary and helped negotiate terms of employment.
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Education
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2003 - 2005
University of Denver
M.A., Counseling Psychology -
1997 - 2001
Texas Tech University
B.S., Psychology
Community
