Experience

AMERIFOLIO LLC

• United States
• 1 - 100 Employee

• General Manager

  • 2018 - Present



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Analytics Leader (Sr. Mgr.)

  • Apr 2008 - 2018

  Mark is a analytics program manager and delivery leader with Deloitte's S&O Analytics. He is the program manager of the SG&A benchmarks. Most recently, he lead Deloitte's Consumer Products Customer Insight Survey for Grocery and Personal Care. Mark’s focus has been providing client executives with industry relevant performance metrics and insight. He has 23 years of experience in SG&A and strategic business planning and management, both in the public and private sector. He has now led over 400 benchmarks across a broad range of industries: Retail, Grocery, Consumer Products, Industrial Products, Automotive, Financial Services, Life Sciences, State Government, Higher Education, Technology, and Utilities. Show less



The Hackett Group Inc.

• United States
• Business Consulting and Services
• 700 & Above Employee

• Director, Benchmarking

  • Jun 2004 - Feb 2008

  Previously a director with The Hackett Group and the product manager for the IT Benchmark. Directed and managed IT Benchmarking efforts for over 70 companies in US, Canada, UK, and Australia (30 Fortune 500 companies). Developed and presented cost and process improvement recommendations. Responsible for delivering all Executive level IT presentations to Tier One Clients. Supported Benchmarking sales of over $3 million. Lead the transformation of the IT Benchmark from 110 questions to over 350 questions. Developed the resulting metrics, presentations and related benchmark analysis. Provided internal training for both Hackett and AnswerThink divisions. Show less



New Market Technologies

• Projects Director

  • Jul 2002 - Jun 2004

  Provided project management for all active client projects. Responsible for project estimating and feasibility studies; requirements development; management of design and development; responsible for all project tracking and reporting, risk management, contingency plans, unit/system/user testing, training and roll-out. In addition, managed an internal project for the development, testing, documentation, and rollout of a new product for sale called ‘Blinksites’. The product was a content management system that provided businesses with a website and a simple way to manage their web content and photos via a browser interface. In the first two months after the product’s release over sixty sites were up and running in the US and Australia. Show less



TekSystems, Inc. / Maxim Group

• Sr. Project Manager

  • Oct 2000 - Nov 2002

  Managed multiple project-based solutions for new and existing customers. Professional services included: Project Management, Strategic IT Consulting, Business and Gap Analysis, Workflow and Process Improvement, Web Application Development, Systems Integration, and Application Management. Managed all aspects of engagements from the gathering of customer requirements, scoping, proposals and SOWs, specifications, project schedules and project plans. Managed all aspects of customer solutions delivery. Helped close business by going on sales calls. Developed new internal documents and templates for project control, proposals, letters of Intent, and SOWs. Completely overhauled a major financial institution’s SDLC and helped develop their process improvement framework. Show less



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Principle Consultant

  • Oct 1998 - Oct 2000

  Managed our division’s largest client. Responsibilities included managing the PartnerSourcing team, whose role was maintaining and enhancing the client’s entire outsourced CIS. Managed the entire life cycle of the CIS, the project tracking, resource scheduling, employee reviews, contracts, rate increases, and all project meetings internally and with the client. Later, became the manager in charge of Special Projects. Managed the Y2K project for the client’s CIS, the outsourcing of their mainframe to an out-of-state vendor, and the development of a Disaster Recovery plan for their CIS. Later selected as one of three project managers to build the CA CRM Practice. Show less



The Atlanta Consulting Group

• IT Director

  • Oct 1996 - Oct 1998

  Responsible for the IT Team and all aspects of company’s information technology. Managed the implementation of Lotus Notes from inception to completion. Evolved company from zero internet access to dedicated T1 access for email, web, and Notes replication. Responsible for the IT Team and all aspects of company’s information technology. Managed the implementation of Lotus Notes from inception to completion. Evolved company from zero internet access to dedicated T1 access for email, web, and Notes replication.