Mark de Ruijter
Quality Manager at Digidentity- Claim this Profile
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English Native or bilingual proficiency
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Dutch Native or bilingual proficiency
Topline Score
Bio
Credentials
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SCRUM Master
Scrum AllianceMay, 2013- Nov, 2024
Experience
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Digidentity
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Netherlands
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Technology, Information and Internet
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1 - 100 Employee
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Quality Manager
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Nov 2022 - Present
Quality, incident en supplier manager
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Service Delivery Manager
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Mar 2020 - Present
I run a department of several teams responsible for the continuing availability and support of the various Digidentity products and services. This includes our eRecognition (eHerkenning) products, SSL certificates and the various identity assurance programs, such as Gov UK Verify. I maintain and monitor our service levels, based on the SLA’s I drafted and negotiated.With the Covid-19 crisis, Brexit repercussions and various other global and company related changes, I am tasked to restructure and expand the servicedesk. To this end I am engaged in recruiting, training, and moving personal. Creating new teams for both support, finance, and quality control as well as a supporting staff team. To this end, I’ve streamlined recruiting and onboarding, working both with various agencies and support organizations across Europe as well as running a direct recruitment drive locally.I am a stakeholder in our in-house software development. I identity, relay, and champion the features my teams identify to be included in our products. I sign off on releases of our software as representative of our user base and support teams.
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Service Delivery Manager
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Feb 2014 - Mar 2020
As the SDM I'm responsible for the continuing availability of the various Digidentity products and services. This includes our eRecognition (eHerkennings) products, SSL certificates and the various identity assurance programs, such as Idensys. As part of my work, I control suppliers, making sure they adhere to their contracts and SLA's.One of the most prominent services among those is the British Gov UK Verify program, allowing British citizens both domestic and abroad to securely verify their identity online. Our service department provides support, by phone, chat, mail and web to over 3 million Gov UK verify users. Our way of working relies heavily on the personal abilities and talents of our people and puts us in the top 10 percentile of service centers worldwide.Secondary, I am responsible for maintaining proper working relations and service levels with our suppliers, including firms specialized in credit checks, ID document validation and bank transactions.
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HR & Project Management Officer
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Aug 2012 - Feb 2014
Responsible for the overall long term projects of the company, managing the overall dependencies of the different teams and clients.Managing the HR part of the company, including recruitment, secondary benefits and pensions as well as training and evaluation.General project manager for the DigiD project.
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Freelance Software Developer
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Oct 2010 - Present
Software developer op freelance basis. Projecten in C++, Python/Django en C. Software developer op freelance basis. Projecten in C++, Python/Django en C.
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ICT Technical & Management Consultant
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Sep 2008 - Jun 2012
As a consultant I was send to work on various projects, both abroad and in the Netherlands. As a consultant I was send to work on various projects, both abroad and in the Netherlands.
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Knab
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Netherlands
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Financial Services
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300 - 400 Employee
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Project Manager Cards
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Mar 2011 - Mar 2012
Bij de start van de nieuwe Nederlandse bank KNAB was ik verantwoordelijk voor de implementatie van de debit- en creditcards. Het betrof het volledige ontwerp van de cards, inclusief het EMV-profiel, de opmaak en link naar de onderliggende banksystemen. De oplevering van de cards was een maand voor de geplande deadline voltooid. Bij de start van de nieuwe Nederlandse bank KNAB was ik verantwoordelijk voor de implementatie van de debit- en creditcards. Het betrof het volledige ontwerp van de cards, inclusief het EMV-profiel, de opmaak en link naar de onderliggende banksystemen. De oplevering van de cards was een maand voor de geplande deadline voltooid.
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Saudi Central Bank – SAMA
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Saudi Arabia
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Financial Services
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700 & Above Employee
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Auditor
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Jan 2011 - Mar 2011
Performing audits on several Saudi Banks, such as Al Jazeera bank and Al Rahji bank regarding their EMV Card issuance. The audits were performed on behalf of SAMA in Saudi Arabia. This involved reviews of the processes as well as inspection of the branch offices. Based on the audit reports, SAMA extended or revoked the permission of the banks to operate. Performing audits on several Saudi Banks, such as Al Jazeera bank and Al Rahji bank regarding their EMV Card issuance. The audits were performed on behalf of SAMA in Saudi Arabia. This involved reviews of the processes as well as inspection of the branch offices. Based on the audit reports, SAMA extended or revoked the permission of the banks to operate.
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alrajhi bank
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Saudi Arabia
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Banking
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700 & Above Employee
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Test & Project Consultant
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Nov 2010 - Dec 2010
Interim management and test consultancy on behalf of Collis. Managing the testing and migration of a major bank in the Kingdom of Saudi Arabia to EMV. Both in the area of SPAN/VISA debit cards and VISA and MasterCard Credit Cards. This included guiding and training the employees of the bank in the new standards. Also, it involved initiating and maintaining relations with local card personalisation companies. Interim management and test consultancy on behalf of Collis. Managing the testing and migration of a major bank in the Kingdom of Saudi Arabia to EMV. Both in the area of SPAN/VISA debit cards and VISA and MasterCard Credit Cards. This included guiding and training the employees of the bank in the new standards. Also, it involved initiating and maintaining relations with local card personalisation companies.
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IDEMIA
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France
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Software Development
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700 & Above Employee
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Project Manager
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Jul 2010 - Oct 2010
Interim project management on behalf of Collis. Managing several SDA to DDA migration projects. Interim project management on behalf of Collis. Managing several SDA to DDA migration projects.
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Riyad Bank
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Saudi Arabia
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Banking
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700 & Above Employee
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EMV Program Director
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Apr 2010 - Jul 2010
Interim management on behalf of Collis and Saudi Buisiness Machines. Managing and finalizing the migration of a major bank in the Kingdom of Saudi Arabia to EMV. I oversaw the introduction of the MasterCard and VISA cards as a replacement for the then current domestic scheme. Both in the area of SPAN/Maestro debit cards and VISA and MasterCard Credit Cards. Interim management on behalf of Collis and Saudi Buisiness Machines. Managing and finalizing the migration of a major bank in the Kingdom of Saudi Arabia to EMV. I oversaw the introduction of the MasterCard and VISA cards as a replacement for the then current domestic scheme. Both in the area of SPAN/Maestro debit cards and VISA and MasterCard Credit Cards.
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Technical Liaison
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May 2009 - Apr 2010
Consultancy work on behalf of Collis BV Within the scope of the Dutch Road Pricing Project I worked as a technical liaison between the testing team and certification team as well as the system architecture team. The project operated in line with the ISO 15288 Systems Engineering standards. The goal of the Dutch Road Pricing Project was to record individual travelled kilometres using GPS. Using this data individual cars can be taxed based on distance travelled, vehicle type, road type and time of travel. This system was purposed to reduce and control congestion and CO2 levels on the Dutch roads. In this capacity I worked intimately with ITS technology, Road Pricing and Traffic Management systems and the related back offices and the enforcement systems based on DSRC and LPR camera’s. I was part of the interface workgroup tasked with the evaluation and redefining of the interfaces within the project. Also, I was part of an interdisciplinary workgroup defining the requirements on interoperability of OBU’s, from different suppliers and connecting them to the various back offices, of both public and private service providers. It was my task to provide a critical viewpoint on the various technical subjects, such as interfaces, security and feasibility of the system as a whole. In this role I maintained contacts with a diverse number of public, commercial and non commercial parties. Such as the Dutch National Vehicle Authority, the Fine Collection Agency of the Dutch Justice Department and commercial suppliers.
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Project Manager
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May 2005 - Aug 2008
Verispect is the Dutch legal authority on the Metrology Act, Gambling Act and Hallmarking Act. Together with the sister organisation, Certin BV, Verispect plays a vital part in the certification of gambling machines and subsequently access to the Dutch market for such machines. At Verispect I had the role of technical advisor and monitor as liaison of Verispect to Certin. It was my task to assist in maintaining a current and sound certification process, concerning state of the art gambling machines and to represent the interests of Verispect in that area. These machines consisted of integrated systems using both commonly available and sector unique hard- and software. Consisting of, among other things, pseudo random number generators, payment and tracking systems and anti theft and anti tempering systems. As well as the different interfaces between those systems. It was my responsibility to evaulate the security and usuability of those interfaces. Also, at Verispect I managed the migration from three separate database applications to a single integrated system. This involved getting various technical parties to work on a single project, divided into sub projects. The three different database systems consisted of information concerning customers, businesses and the various objects, such as scales and gasoline pumps that were associated with those parties. While the technique the databases were working with was outdated, the information contained within them was current, valuable and very sensitive. It was my responsibility to manage the migration of those separate systems to a single new system, making sure none of the data was lost while also cleaning up the pollution that had been building up in the old systems over the years. Also among the responsibilities of that project where the definition of acceptance tests, the selection of the hardware for the embedded software to run on and the assembly of a qualified test team to perform the tests.
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Education
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1995 - 1999
Hogeschool Rotterdam
Bachelor, Information Technology & Mathematics
